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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Klagomålssvar av Tomas Biscuit

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Dear bert,Great news :) We'll go ahead and mark the complaint as 'resolved' i... 5 dagar sedan
Dear limaasol1,In the correspondence you provided there are no documents for ... 5 dagar sedan
Dear jahiles3,We're glad to hear that your issue has been resolved. We'll go ... 5 dagar sedan
Dear brandonmatthewp98,We are extending the timer by 7 days. Please, be aware... 6 dagar sedan
Dear carmenbvb,We are extending the timer by 7 days. Please, be aware that in... 6 dagar sedan
Dear attardodanilo59,We are extending the timer by 7 days. Please, be aware t... 6 dagar sedan
Dear Nauticalstar666,We are extending the timer by 7 days. Please, be aware t... 6 dagar sedan
Dear ACMC40,We are extending the timer by 7 days. Please, be aware that in ca... 6 dagar sedan
Dear Mattmcg22,We are extending the timer by 7 days. Please, be aware that in... 6 dagar sedan
Unfortunately, the player has not responded to our messages and questions. Co... 6 dagar sedan
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