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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Klagomålssvar av Veronika Fritz

svenska
Dear kFreidenfelds,I'm glad to hear that your issue has been resolved success... 1 år sedan
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 år sedan
Unfortunately, the player has not responded to our messages and questions. Co... 1 år sedan
I apologize, carsix79, but I can not help you get back the €1900 you've lost ... 1 år sedan
Dear Vanilipas,I'm glad to hear that your issue has been resolved successfull... 1 år sedan
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 år sedan
Unfortunately, the player has not responded to our messages and questions. Co... 1 år sedan
Dear Paulnathaniel,I'm glad to hear that your issue has been resolved success... 1 år sedan
Disappointingly, it appears that the issue of delayed payments has not been r... 1 år sedan
Disappointingly, it appears that the issue of delayed payments has not been r... 1 år sedan
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