Dear SusieQ,

We can assure you that the return on games has not changed, much less decreased. We hope that in the future the situation will change and the game sessions will satisfy you and meet your expectations.
You can try to change the tactics of the game. Try different slots that you may not have played yet. We wish big winnings happen as soon as possible!

Best regards,
iwild casino representative

Dear SusieQ,

Thank you for taking the time to share your feedback regarding your experience at Wild Tokyo Casino. We genuinely appreciate your input and would like to extend our sincere apologies for any inconvenience you may have encountered during the verification process.

We understand the importance of a seamless and efficient verification process, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we are committed to addressing the issues you raised to improve our services.

Please, be informed that before receiving a pay-out, players need to undergo the verification process.

Wild Tokyo would like to inform you that the KYC verification process is a standard procedure, which takes place in casinos, and we are not an exception.

After providing all the requested documents and successfully passing the verification, your withdrawal request will be processed, and you will be notified via email regarding the results.

We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!

Thank you for understanding,
Wild Tokyo Casino Representative.

Thank you for taking the time to share your feedback regarding our casino. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that winning in a casino is always random and never guaranteed. Our casino operates fairly and transparently, and we hold a valid license which can be verified on our website.

We apologize for any inconvenience you may have experienced and hope that you will give us another chance to provide you with a positive gaming experience. To investigate the situation further, please provide us with your email address or feel free to reach out to our support service directly: support@rocketplay.com

Hey Susie, can you please provide me with a message your account details so I can have a look at your RTP numbers?

When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting.