Dear Szabolcs,

We sincerely appreciate your feedback and understand your concerns. Our team has thoroughly reviewed your account, and we couldn't find any records of chatting with our support via chat on the webpage or bonus refusals linked to your profile.

You only contacted us via email and your personal VIP manager John was helping you out. And account under your specified email was closed per your request by your VIP manager.

If you believe there has been any misunderstanding, we kindly encourage you to reach out to our support team directly so we can further investigate and clarify the situation. Our goal is to provide you with the best possible experience, and we’re here to assist you.

Thank you for acknowledging our support team's efforts—we're always happy to help!

We are sorry to hear that you had such feelings. We would like to assure you that the change of domain does not affect the game mechanics or the chances of winning - all slots are based on a certified random number generator, and the results remain completely honest. Wins and losses are purely down to luck, and all players have the same chances.

We appreciate your feedback. If you have any questions or need help, our support team is ready to help!

Tack för din feedback. Vi är ledsna att höra att du hade problem i början, men vi är glada att din insättning via Skrill lyckades och att du till och med lyckades göra en vinst - grattis!

Vi vill försäkra dig om att alla recensioner på vår plattform är äkta och kommer från våra spelare. Om du har några frågor om ditt uttag eller behöver ytterligare hjälp hjälper vårt supportteam dig gärna.

Vi hoppas att din upplevelse förblir positiv och önskar dig lycka till i dina nästa spel!

Med vänlig hälsning,
Ditt Wingaga-team

Dear Szabolcs,

We really appreciate your feedback, it is really important for us as it helps to improve our service. We deeply regret that you had a negative experience. We're also happy to hear that you liked our site overall.

However, we would like to inform you that KYC is a standard and mandatory process before withdrawing funds and it is quick process. If you are missing any documents for a withdrawal, you will receive a full list of required documents by email immediately, and your VIP manager is always happy to help you with verification.

Also, your withdrawals were processed according to our rules, which are specified in our terms and conditions, you can find it on our website. Unfortunately, if you cancel an active withdrawal and create a new one, your request will be processed from the beginning again, and the waiting time will be updated accordingly.

If you have any additional questions, feel free to contact your VIP manager or the support team with any questions. It is always a pleasure to help you.

Sincerest wishes,
BingoBonga team.

Hello, dear player! Thank you for your positive evaluation of our casino. We are very happy about your winnings and wish you good luck in the future game!

Best regards,
Sol Casino!