This casino is a fucking scam.
After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.
I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year.
Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.
Idag 2022-11-28 gjorde jag en insättning på mystake casino och pengarna har inte levererats till mig och jag har skickat ett meddelande till supporten och de ger mig inget svar
Hello,
in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?
Let me know what you learned from the payment provider.
Hej jag heter Mauro. Jag försöker göra ett uttag på Mystake men de vägrar alla typer av kreditkort. Jag gjorde allt de sa till mig men ingenting. I går morse fick jag ett e-postmeddelande om att mitt dokument hade verifierats och skickade mig sedan ett nytt e-postmeddelande för att informera mig om något annat. Kan du ge mig en hand?
Hello,
can imagine that this must sound quite confusing without a proper explanation given by the casino.
Has the second email explained what is wrong with the documents?
Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.
Jag såg att det finns ett öppet klagomål från en fransk spelare och andra slutna klagomål från franska spelare också. Hur går franska med om kasinot förbjuder det i sina villkor? Och framför allt hur kan ett kasino acceptera spelare från länder där spel är förbjudet som i Frankrike!!!?
Kan kasinon bryta mot internationella lagar och sina egna T&Cs medan spelare inte kan??
Jag skulle uppskatta ett svar från casinot såväl som från dig.
Hello carsix79,
took you two months to get back to us with more questions 🙂?
I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.
"Can casinos break international laws and their own T&Cs while players can't??"
That is an awesome question for the regulator, I guess.
I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.
Jag tycker att ditt svar är lite förvirrande. Jag försöker ställa frågan igen: om ett casino skriver i sina villkor att det inte accepterar spelare från Frankrike och istället sedan tyst tillåter deras registrering, tycker du att det är lagligt?
What is so confusing?
We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.
The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.
I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.
I'll ask the data team to check it out. Thank you for noticing. 🙂
Du behöver inte vara advokat för att förstå att dessa kasinon bryter mot enskilda staters internationella lagar och deras egna spelkontrakt.
I dessa fall bör regulatorn ingripa och istället fortsätta att fungera ostört.
Inget skydd för spelare och absolut och evig immunitet mot kasinon.
I didn't say I don't understand 🙂
I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.
I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.
Ja, ett klagomål väntar nu hos tillsynsmyndigheten. Jag hoppas att andra spelare tar upp frågan på Curacao e-spel 🇨🇼
Detta kasino för att göra vinster trampar på alla regler i de enskilda länderna om spel, de territoriella begränsningarna som spelleverantörerna ställer och accepterar slutligen även registreringen från spelare från Frankrike och Nederländerna trots att det är förbjudet i deras T&Cs.
Om jag var du skulle jag betygsätta detta casino upp till 10/10.
We rate casinos based on fairness and unfairness, as you I'm sure you know.
Still, I'm glad that you are so fond of contacting authorities and finding such interesting info.
Share whether the regulator answered you, please.
I won't comment on what should we do for obvious reasons 😉.
Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.
Territory Access and Aliases
Introductory
In this section, the rules and regulations regarding access to the Websites are discussed.
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
Source : CEG website (Mystake casino licensee)
Hello,
any reply from the regulator itself, please?
Inte än. Öppnandet av klagomålet accepterades av CEG för en vecka sedan och utvecklas via e-post mellan mig, CEG och Mystake.
Men när man läser deras förordning är det tydligt att ansvaret för eventuella registreringar från förbjudna länder eller med lagar som inte tillåter det faller på casinot självt.
And the authority s the only one who can make an official statement about its own regulations.
Will wait then, thank you.
Jag satte in i BTC efter 3 timmar, pengarna har inte anlänt.
Jag skrev till chatten och de sa åt mig att skicka fotot av transaktionen, datumet och hur mycket det belopp.
De sa sedan till mig att deras team kommer att arbeta för att fixa detta och de kommer att maila mig.
Inget mejl har kommit
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
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