1 år sedan
Hello there,
sadly it happens. I hope the issue will be resolved soon. Let us know when it's done, please.
MyStake Casino – generell diskussion (sida 5)
1 år sedan
Hej, jag stötte på ett negativt resultat för beviset på hemvist, jag skrev ett mail till kyc och under tiden låter det mig inte försöka skicka beviset på hemvist igen, hur kan jag göra det?
Automatiskt översatt:
1 år sedan
Hi there.
So the document you sent as proof of residence has been rejected, right? Well, I guess that you should ask the casino what seems to be wrong with it, are you sure you sent exactly the proper document the casino had asked you for? It's very important 🤔
1 år sedan
Hej, jag har försökt verifiera mitt mystake-konto i över 3 dagar. Utan att veta att det också var nödvändigt att verifiera hemvisten använde jag ID-kortet för att verifiera identiteten och nu har jag problem med att hitta ett dokument för att verifiera hemvisten. Jag har provat två olika kortutdrag men verifieringen avvisas alltid. Jag såg att det finns några liknande trådar på den här sidan som har lösts. Kan någon hjälpa mig?
Automatiskt översatt:
1 år sedan
Hello,
just to understand the situation correctly, do you currently live in a different country/address than the one that is provided on your IDcard or equivalent document?
Normally a sort of utility bill is accepted as proof of address. I would ask the casino which document they need to verify you, or what seems to be wrong with the card - bank statement.
For example, my banking statement shows the bank's credentials as well as my full address - my permanent residence, which is the same that the one on my ID card - so it's confirmed. However, I do not currently live at my permanent residence address, so the utility bills show a different address.
Is this the case maybe?
I'm sorry to say that, but we allow casinos 14 full days to complete the verification and send the money. Meaning, you are welcome to submit a complaint, but you'll also have to wait till the allowed period ends.
Let me know how you're faring soon.
Ändrad av författare 1 år sedan
1 år sedan
Hej, i inget särskilt fall sammanfaller min adress med den på dokumentet.
Automatiskt översatt:
1 år sedan
Well, this should cause the problem.
I would ask the casino what document is necessary in this case. I'm sorry you have to wait these 14 full days, but I would try to find the solution on my own, till the period runs out.
Can you try that, please?
1 år sedan
Hello Radka,
I just asked to open my complaint again.
The problem with mystake they have blocked my account for investigation since September 5, 2022. They set the date of December 23, 2022 to give the results then they extended for a week and until today I don't have no answer. It is shameful
1 år sedan
Hello there,
that is truly an unbelievably long investigation... You did the right thing, and I hope we will get some feedback from the casino. My fingers are crossed! 🤞
1 år sedan
I think it's still ridiculous that we come to this, they don't answer and promise things without keeping their words.
I hope casino guru will quickly reopen the complaint
1 år sedan
Have you already informed Matej, please? If not, kindly do so, would be good to send him the statement right away.
1 år sedan
The problem is solved Radka so please don't open the complaint here thanks ❤. You re great person always here
1
1 år sedan
Hello Nackezer,
so you got all the winnings in the end? That's great, my best congratulations!🎉🎉
I hope that this was the longest withdrawal issue, and will not be repeated...
Stay well, and visit us with your (better) experiences 😉
1 år sedan
God morgon efter att ha löst problemet med bostadscertifikatet, jag har problem med uttaget, i ett nötskal jag gjorde uttaget i går kväll i morse fick jag ett e-postmeddelande från assistans som berättade för mig att jag var tvungen att verifiera identiteten på två kreditkortsnummer. som inte är mina, jag kontaktade hjälpen och sa att dessa två kortnummer inte tillhör mig och nu väntar jag på deras svar, vet du hur jag ska bete mig snälla
Automatiskt översatt:
1 år sedan
Hello,
since I'm not sure what has happened I feel that the best you can do now is to cooperate with the casino and wait for a reply.
There is always a chance that kind of human error occurred and there will be no issue with that later.
Just to make sure that all is ok, let me know as soon as the casino updates you, please.
1 år sedan
Hej, jag försökte göra uttag från mitt mystake-konto, först efter att jag märkte att jag inte var verifierad och sedan försökte jag verifiera hemvisten, tyvärr kunde jag inte slutföra den eftersom jag inte kunde bifoga mer än ett foto.
Nu blev jag tillsagd att skriva ett mail till supportteamet (kys@mystake.email) vilket jag gjorde men fortfarande inte fick något.
Kan någon hjälpa mig? Jag skulle vara väldigt tacksam.
God dag
Automatiskt översatt:
1 år sedan
För att vara tydligare bifogar jag ett foto
Automatiskt översatt:
1 år sedan
Hello,
even though I do not know what the app is saying (can you paste the text to the post directly, please), I think it was a good idea to follow the suggested email address. Make sure you used the correct one "kyc@mystake.email"
It just possibly takes some time to respond to your email, I'd say. Give it a few more days and let me know about the progress.
Ändrad av författare 1 år sedan
1 år sedan
Hi,
First of all thank you for the support, now I'd like to share you the answer the casino sent me. (I'll paste it here)
---------‐------------------------------------------
Greetings,
Thank you for contacting us.
Please note that the only way to verify your document is via the website.
Please provide a valid proof of address. It should meet the following requirements:
it could be either a utility bill, bank/credit card statement, tax invoice, or another government-issued residential statement/certificate which is no more than 3 months old.
Please note that we don't accept screenshots, mobile phone bills, medical bills, purchase receipts, or insurance statements.
You can use your ID document as proof of address if it contains your home address information. But in this case, you will need to provide another ID document as your proof of identity. You can't use the same document to prove both your address and your identity.
Best Regards,
----------------------------------------------------
So, I've got a few questions, I have only one ID document and it shows the residence address but at the same time it is my only ID document how can I verify my residence if every government-issued residential statement I have are not in my name (I live with my parents) and also how could I l send them the documentation without taking photos? should I scan the documents? Maybe I can use the bank/credit card statement for the residence address verification? but I don't really know what it means for it.
Sorry for the messy text but I really don't want to get it wrong this time.
I look forward for your response and thank you so much for your time.
1 år sedan
My partner has used my details to open an account at Mystake and deposited over £1,000 of my money. This site is not registered in the UK so I believe it shouldn’t accept customers from the UK. My details are registered with GAMSTOP as he has done this previously and I do not gamble. If I email them am I likely to get a refund?
