Hello
Thanks, account has been verified now but sepa withdrawal has been rejected so I've sent pictures of my card to kyc@velobet.com as advised. Hopefully that works! Would love some response from velobet because I've had none so far.
Cheers
I must say that as it stands I consider velobets business practices to be deliberately predatory and obstructive considering that none of their communication channels appear to work. I have also self excluded from their sister/umbrella companies, so the fact they even took my deposits is suspect. I have tried 3 different email addresses from the UK and all have bounced back. If there is someone from velobet here I would like to see all my deposits refunded, otherwise I will be looking in to how to warn other players and work towards stopping them from preying on people in the UK.
Thanks for the platform I hope they do the right thing, or at least other players will be warned off.
Dear Vicente2013,
We understand that every transaction holds significance, and we deeply value your concern. Upon reviewing your account, we are pleased to confirm that all your transactions and withdrawals have been successfully processed.
In order to address any concerns you may have regarding a specific transaction, could you kindly provide us with further details? Once we receive this information, our dedicated team will promptly investigate the matter and provide you with the relevant assistance.
Best regards,
@Velobet Casino
Better tell me when my account will be unblocked? It has been blocked for almost 4 months. I cannot play or withdraw funds
Hello
Thanks, account has been verified now but sepa withdrawal has been rejected so I've sent pictures of my card to kyc@velobet.com as advised. Hopefully that works! Would love some response from velobet because I've had none so far.
Cheers
Hmm, I don't think the casino has to be bad if you're still waiting for the card to be verified, because that's probably why your withdrawal was rejected. Of course, it's easiest to ask what's going on, but I see you can't get an answer, so as you said, I hope that a representative will get to you here on the forum and explain what's going on.
If you still have issues, you can turn to us, but I firmly believe that once you verify your card, the money will be transferred to your account.
Let me know how it goes.
@Velobet Casino
Better tell me when my account will be unblocked? It has been blocked for almost 4 months. I cannot play or withdraw funds
Hello, did the casino tell you any reason why they blocked your account ? Do you still have some money in the casino and therefore in your gaming account ?
The account has been blocked for review. I don't remember what exactly it is about.
Yes, I have money in my account at this casino
In that case, I think it's been a very long time since you've received an update on your account.
I would definitely suggest you start a complaint where our team will try to help you in this unenviable situation. I think that would be the right thing to do. I'm wondering why you didn't come forward sooner ?
I wrote about it here in November. I didn't file a complaint because my friend was in a similar situation. He wrote to me that this casino very often blocks the account for 6 months. After this time, they unlock and withdraw the money. I don't know why they do that? In my opinion, it's a lie that they are checking something.
Alla transaktioner har inte gjorts. Först hade jag problem med en insättning och nu har de inte betalat mig något uttag, bara problem.
I wrote about it here in November. I didn't file a complaint because my friend was in a similar situation. He wrote to me that this casino very often blocks the account for 6 months. After this time, they unlock and withdraw the money. I don't know why they do that? In my opinion, it's a lie that they are checking something.
Hello. My question is, if your friend actually received the money at the end?🤔 I still reckon, it would be probably better to submit a complaint, as Jaro already suggested, especially if you've got the feeling, that they could be lying, as you said.
Alla transaktioner har inte gjorts. Först hade jag problem med en insättning och nu har de inte betalat mig något uttag, bara problem.
Hello there. I a a bit confused here, to be honest. I can see your complaint here 👈, and you probably did not give any update about your deposit being credited. Am I right? Could you please do that, so our team knows about it and can continue to work on your case? Now there is a problem with the withdrawal, as you said. Could you give us some detailed information about that? When exactly have you requested the withdrawal and what did happen after that? In order to help you with this issue, we need to know all the details. Thank you.
Du gör en satsning, de rabatterar dina pengar och sedan höjer de dem inte, de låter dig inte göra det när du ska göra det, det är otroligt.
De stal pengar från mitt konto, bokstavligen, jag hade 300 euro och de lämnade det på 150 euro utan att berätta vad det var, det här är det värsta.
Ledsen att de inte lämnade 150 euro, 100 av 300 euro UE hade 200 euro stulna från mig.
De har stulit allt från mig, det är att anmäla dem.
The matter has been partially resolved. I received an email that the money would be withdrawn and the account would be closed forever.
Du gör en satsning, de rabatterar dina pengar och sedan höjer de dem inte, de låter dig inte göra det när du ska göra det, det är otroligt.
Slow and steady, please. Try to write one coherent post instead of 4, because I don't understand what you write very well. You can't withdraw money, I've already found that out. The casino has currently taken some money from you, so you have €100 left. Did they tell you any reason why this happened ? Did you play with a bonus before or not ? Try to focus on the important things and explain it calmly.
Also, as Romi wrote before, it would be good if you update Kristina in the complaint so that your case can move forward.
Click on this link and tell her what happened and answer her questions, as she is handling your complaint.
I would be grateful.
Perfect betting house for Spaniards with a gambling addiction. It is a lie that they do not allow Spaniards. I can prove it. They do not comply with the Spanish rules. They allow Spaniards with a gambling addiction to play since any Spaniard registered in the gambling addiction registry I would jump into a betting house, they allow it. I am going to report the case. I have already lost everything.
velobet.com reopens accounts allowing players with a gambling addiction registered in the registry to deposit and bet, and all of this having been informed of it in advance a few times and I can prove everything
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
