3 månader sedanOriginalspråkÖversättning
As a high-stakes player who has invested over $2 million into Bitcasino over more than four years, I feel compelled to sound the alarm about this platform's egregious practices. This isn't merely a negative review; it's an urgent warning to the crypto gambling community about the deceptive and exploitative tactics employed by Bitcasino.
Deceptive Crypto Practices:
Bitcasino markets itself as a crypto-forward platform, but this claim is nothing short of fraudulent. Their rewards system is a labyrinth of currency conversions designed to disadvantage players:
-Deposits are made in Bitcoin
-Rewards are calculated in Euros
-Rewards are then converted back to Bitcoin
This unnecessary conversion process exposes players to potential losses due to volatile exchange rates, completely undermining the stability and transparency that crypto gamblers seek. It's a blatant bait-and-switch tactic that goes against the very ethos of cryptocurrency.
Retaliatory Behavior and Intimidation Tactics:
When I raised legitimate concerns about their cashback calculation method—which penalizes players for using their earned rewards—Bitcasino's response was nothing short of draconian. Upon learning of my intention to file a complaint with the Curaçao Gaming Control Board (GCB), they immediately suspended all my rewards and bonuses. This retaliatory action is not just unprofessional; it's potentially illegal and showcases a culture of intimidation aimed at silencing player concerns.
Condescending Management and Gaslighting:
Cristina, the so-called Head of VIP, exemplifies everything wrong with Bitcasino's management. Her responses to my concerns were not just dismissive but actively hostile. She attempted to deflect from the core issues by bringing up irrelevant profit and loss statistics—a textbook gaslighting technique. This marks the second time this year I've faced such contemptuous treatment, indicating a systemic problem in how Bitcasino views its players.
Loyalty is only given if you are losing-
Bitcasino's loyalty program is a farce. Despite millions in deposits over years of play, the returns are insulting:
-Meager bonuses for initial deposits
-No meaningful recognition for continued play
-Lack of substantial rewards for high-volume players
Their system seems designed to encourage immediate cashouts rather than fostering long-term relationships. It's a short-sighted strategy that reveals their true priorities: quick profits over player satisfaction.
Abysmal Customer Service
The customer service at Bitcasino is an exercise in frustration. Responses are:
-Impersonal and clearly automated
-Delayed by days, sometimes weeks
-Devoid of any real solutions or empathy
It's evident that Bitcasino has no genuine interest in addressing player concerns, treating communication as a box-ticking exercise rather than a vital part of their service.
A Platform Stuck in the Past
Bitcasino is woefully out of touch with the expectations of modern crypto gamblers. Their approach to player relations seems rooted in outdated, predatory practices that have no place in today's competitive online casino landscape. They offer:
-Convoluted and opaque rewards systems
-Retaliatory behavior against legitimate complaints
-Disregard for player loyalty
-Subpar customer service
A Platform to Avoid at All Costs:
In an era where numerous online casinos offer transparent, player-friendly experiences, Bitcasino stands out as a relic of a bygone era—one where casinos could exploit players with impunity. Their practices are not just disappointing; they're potentially harmful to players' financial and emotional well-being.
To my fellow crypto gambling enthusiasts, I implore you: take your hard-earned cryptocurrency elsewhere. There are platforms that respect their players, offer genuine rewards, and understand the value of building trust. Bitcasino, with its deceptive practices and contemptuous attitude towards players, has proven it deserves neither your time nor your money.
The world of online gambling is changing fast, Bitcasino is a cautionary tale—a stark reminder of why due diligence and community feedback are crucial. Don't let your crypto journey be marred by their predatory tactics. You deserve far better, and thankfully, better options abound in today's market.
Deceptive Crypto Practices:
Bitcasino markets itself as a crypto-forward platform, but this claim is nothing short of fraudulent. Their rewards system is a labyrinth of currency conversions designed to disadvantage players:
-Deposits are made in Bitcoin
-Rewards are calculated in Euros
-Rewards are then converted back to Bitcoin
This unnecessary conversion process exposes players to potential losses due to volatile exchange rates, completely undermining the stability and transparency that crypto gamblers seek. It's a blatant bait-and-switch tactic that goes against the very ethos of cryptocurrency.
Retaliatory Behavior and Intimidation Tactics:
When I raised legitimate concerns about their cashback calculation method—which penalizes players for using their earned rewards—Bitcasino's response was nothing short of draconian. Upon learning of my intention to file a complaint with the Curaçao Gaming Control Board (GCB), they immediately suspended all my rewards and bonuses. This retaliatory action is not just unprofessional; it's potentially illegal and showcases a culture of intimidation aimed at silencing player concerns.
Condescending Management and Gaslighting:
Cristina, the so-called Head of VIP, exemplifies everything wrong with Bitcasino's management. Her responses to my concerns were not just dismissive but actively hostile. She attempted to deflect from the core issues by bringing up irrelevant profit and loss statistics—a textbook gaslighting technique. This marks the second time this year I've faced such contemptuous treatment, indicating a systemic problem in how Bitcasino views its players.
Loyalty is only given if you are losing-
Bitcasino's loyalty program is a farce. Despite millions in deposits over years of play, the returns are insulting:
-Meager bonuses for initial deposits
-No meaningful recognition for continued play
-Lack of substantial rewards for high-volume players
Their system seems designed to encourage immediate cashouts rather than fostering long-term relationships. It's a short-sighted strategy that reveals their true priorities: quick profits over player satisfaction.
Abysmal Customer Service
The customer service at Bitcasino is an exercise in frustration. Responses are:
-Impersonal and clearly automated
-Delayed by days, sometimes weeks
-Devoid of any real solutions or empathy
It's evident that Bitcasino has no genuine interest in addressing player concerns, treating communication as a box-ticking exercise rather than a vital part of their service.
A Platform Stuck in the Past
Bitcasino is woefully out of touch with the expectations of modern crypto gamblers. Their approach to player relations seems rooted in outdated, predatory practices that have no place in today's competitive online casino landscape. They offer:
-Convoluted and opaque rewards systems
-Retaliatory behavior against legitimate complaints
-Disregard for player loyalty
-Subpar customer service
A Platform to Avoid at All Costs:
In an era where numerous online casinos offer transparent, player-friendly experiences, Bitcasino stands out as a relic of a bygone era—one where casinos could exploit players with impunity. Their practices are not just disappointing; they're potentially harmful to players' financial and emotional well-being.
To my fellow crypto gambling enthusiasts, I implore you: take your hard-earned cryptocurrency elsewhere. There are platforms that respect their players, offer genuine rewards, and understand the value of building trust. Bitcasino, with its deceptive practices and contemptuous attitude towards players, has proven it deserves neither your time nor your money.
The world of online gambling is changing fast, Bitcasino is a cautionary tale—a stark reminder of why due diligence and community feedback are crucial. Don't let your crypto journey be marred by their predatory tactics. You deserve far better, and thankfully, better options abound in today's market.
- Their chat is always available.
- Rewards system is a joke and doesn’t reward loyalty or wagering
- Rigid illogical casino structure in terms of rewarding play
- Incompetent customer support
- Only deposits are rewarded not wagering
- Retaliatory Actions taken against players
- Players concerns are dismissed
- If you are a VIP be prepared to be exploited
- If you complain too much as a VIP, you will have to lawyer up
Bitcasino.io
9 månader sedan
Hello Holveckster,
Thank you for taking the time to share your thoughts about Bitcasino.
Firstly we’re glad to have had you as one of our valued customers for over 4 years, and truly sorry to hear that your experience on our platform has been disappointing for you. We strive to make our users’ experience fun, fast, and fair and this commitment includes all of our customers, regardless of their betting activity.
As we are aware of your recent communication with our VIP team, we would like to point out your current rewards are offered in fairness and provide a variety of incentives. We sincerely hope for your understanding and that our long-term relationship will continue for more years to come.
If you wish to discuss this ongoing matter further, our Head of VIP will gladly receive your reply to your ongoing email communication.
Should you want to express further your feedback about our customer support experience or the Bitcasino Loyalty program, please email us at hello@bitcasino.io
Best regards,
William
Bitcasino Staff
Thank you for taking the time to share your thoughts about Bitcasino.
Firstly we’re glad to have had you as one of our valued customers for over 4 years, and truly sorry to hear that your experience on our platform has been disappointing for you. We strive to make our users’ experience fun, fast, and fair and this commitment includes all of our customers, regardless of their betting activity.
As we are aware of your recent communication with our VIP team, we would like to point out your current rewards are offered in fairness and provide a variety of incentives. We sincerely hope for your understanding and that our long-term relationship will continue for more years to come.
If you wish to discuss this ongoing matter further, our Head of VIP will gladly receive your reply to your ongoing email communication.
Should you want to express further your feedback about our customer support experience or the Bitcasino Loyalty program, please email us at hello@bitcasino.io
Best regards,
William
Bitcasino Staff
