mikaxxs recensioner

Casino Guru

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9 månader sedanOriginalspråkÖversättning
Seriously...I came across a lot of casinos and I can just say that the verification and payout went smoothly like nowhere before. I was verified in a few minutes, asked for a payout and the money arrived on my bank account in minutes. All over less than 1 hour.

The money: I made some winnings, ie quadrupled my deposit...and still no problem.
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  • very smooth verification process
  • very quick payout
  • very friendly support
  • nothing so far :)
9 månader sedanOriginalspråkÖversättning
I played at Cyberbet a while ago and closed down my account due to gambling addiction. They continued to send me marketing emails...thats stopped eventually.

A year or so later they started to send me marketing emails again and I clicked on one. I was able to log in with another email (looks like I had two accounts) and lost some money. I then asked to close down my account due to gambling addiction and they left it open for another day...and I was able to lose even more money.

So overall they do not care much about player safety.

Also they offer their service to Germany = illegal.
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  • Took knowingly money from an addicted player and refuse to repay
  • Send marketing messages to an addicted player
9 månader sedanOriginalspråkÖversättning
As Casinoguru wrote..."it is all about their intentions"...

I opened an account, lost a bit of money and asked for an account closure. No answer since a week. Account is still open. So I wrote them that "I am addicted"...still no answer and account stays active.

I would not trust that casino at all.
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  • does not close the account despite gambling addiction
10 månader sedanOriginalspråkÖversättning
AVOID!

I played at the casino for a few days, mainly sports.

1. Unfair practices
When I was up a few hundret Euros they banned me from single bets "as per company decision". They never told me why, but the idea is clear:
a. Player can use the casino (where we all lose)
b. Player has to take higher risks, ie multi bets to play

So I used multi bets and lost a fair amount to end up in minus again. I then paid out the rest...

2. Illega offering?!
Also I read here at casinoguru that they do not accept players from Germany. So I asked them and they said: "This must be some mistake because we accept customers from Germany, please excuse us for this misunderstanding. I can assure you that there is no problem with accepting customers from Germany."

Now I found out that is is indeed a big problem as they do not have a license for the German market! So they are illegal.

3. Never received any bonus
It says "50% bonus for your deposits with your bank account." - I never received any bonus. The bonus site was always empty. I asked them and they told me I had a welcome bonus and a 2nd deposit bonus. They told me after they banned me from single bets and that I lose them if I pay out the rest of my money. As they banned me from single bets I was not interested to lose the rest of my money too.

So overall: I think pretty unfair. Clearly, if you are willing to lose all your money you can play here. But banning someone from single bets just after a few Euros up clearly shows the intention of the bookmaker: Winners are not welcome!

AVOID!
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  • payout after 3 days..that was good
  • Unfair practices: they banned me from single bets
  • Never received my bonusses
  • Thes are illegal in Germany and told me "it is not a problem accepting players from Germany"...thats wrong
BetPlays Casino
10 månader sedan
Hello BetPlayer,

We will need your account ID , in order to verify your complaint.
11 månader sedanOriginalspråkÖversättning
100% avoid this casino. Not trustworthy at all...they have lied several times:
a. After I won some money they delayed the payout by 5 days. After day 1 I asked and they said "we approved the payout its your bank who delays it." And 5 days later I had a real time transfer from them, ie they lied.
b. They never did a KYC!!!
c. I asked for an account closure 2x and they always came back with "I do not understand" and left my account open. After I told them I am addicted to gambling they eventuall closed down my account but asked me 3 hours later again if my decision still holds...???? Of course not. 3 hours later I am not addicted anymore...what a silly question.
d. They took money from me, even though I am in Germany and they do not have a license for the German market. After I found out and told them they wanted to pay me back, we did a KYC and since then = I heard nothing. Also their VIP Email address is suddenly not available anymore.

Overall I would 100% not trust the casino and would avoid.
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  • Payout delay by various days
  • Not trustworthy at all
  • No KYC process in place
  • Email suddenly not valid anymore
  • Payout fee 20 EUR (bank transfer)
Lalabet Casino
11 månader sedan
Dear Mikaxx,

We apologize for the negative experience you had with our casino. We take your feedback seriously, and we are committed to addressing the concerns you raised.

Regarding the delayed payout, we apologize for any miscommunication. We understand that timely withdrawals are essential and are actively working to improve our processes to ensure faster payouts.

Your feedback is invaluable to us, and we thank you for bringing these matters to our attention.

Please get in touch with our Customer Support via LiveChat; we would be happy to solve this matter.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Lalabet Casino
1 år sedanOriginalspråkÖversättning
Jag har väntat på min utbetalning i nästan 4 dagar nu...den första utbetalningen var väldigt snabb. Detta fick mig att sätta in mer och jag tänkte: hej, allt går bra. Nu blir jag ständigt avstängd. Typisk fördröjningstaktik i hopp om att jag inte ska betala ut summan utan spela bort det...allt känt. En skam.
Automatiskt översatt:
ZotaBet Casino
1 år sedan
Hello there, Mikaxx!

Thank you for bringing to our attention your recent experience with our casino. We deeply apologize for the delay in your payout, and we understand the frustration that this can cause, especially after having a positive experience previously.

We understand your concerns about the possibility of stalling tactics being used to discourage payouts, and we want to assure you that this is not our intention. We can assure you that any delays are not deliberate and can happen due to various factors such as verification checks or technical issues.

We would like to ask you to contact our support team so that we can investigate your case. Our team is always available to assist you with any queries or concerns that you may have.

We appreciate your feedback and hope to have the opportunity to restore your faith in our casino.

Have a nice rest of the day.

With Love,
ZotaBet team
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