1 år sedan
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Winshark Casino – generell diskussion
1 år sedan
Jag är väldigt nyfiken på hur lång tid det kommer att ta att behandla uttaget och verifiera det. Jag laddade upp dokumenten till kasinot igår och genomförde en live-ID-kontroll. En kort tid senare kunde jag inte se några dokument på mitt konto. Livechatten kunde inte hjälpa mig och jag blev tillsagd att kontakta KYC-avdelningen, vilket jag gjorde. Tyvärr svarade de inte alls. Jag ska bara vänta och se vad som händer de närmaste dagarna, för en gång stod det att det skulle ta 24 timmar att bearbeta och en annan gång skulle det ta 72 timmar. Jag har 500 euro som väntar på uttaget.
Automatiskt översatt:
SvaraCitat1
1 år sedan
Hey, I saw that this casino is still fresh, so we don't know much about it. Anyway, thank you for coming here and telling us what you're going through.
As far as verification is concerned, it's a shame that the casino can't answer you and therefore share important information. I hope that they don't come with the fact that you are still not verified and reject your withdrawal.
Anyway, let's be surprised and see if your money comes without any problems or not. Did you use any bonus here as well or not ?
I'll keep my fingers crossed for you. 🤞
1 år sedan
I have the same exact problem!
it has been 10 days since my withdrawal request..
1 år sedan
Och ditt konto är verifierat?
Automatiskt översatt:
1 år sedan
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
1 år sedan
Jag fick ett mejl idag om att jag borde ladda upp några dokument. Jag gjorde det och kort därefter fick jag ett e-postmeddelande om att mitt konto hade verifierats. Jag skickade sedan ett nytt e-postmeddelande och frågade hur lång tid det skulle ta att behandla mitt uttag. Inget svar än. Jag spelade också utan bonus.
Automatiskt översatt:
1 år sedan
Idag verifierades mitt konto efter att jag laddat upp några fler dokument. Nu är jag nyfiken på hur lång tid utbetalningen kommer att ta. Jag spelade utan bonus
Automatiskt översatt:
1 år sedan
Jag har nu fått detta mail
Automatiskt översatt:
1 år sedan
Is your account fully verified at this casino, or is this your first withdrawal request?
I've seen that you have submitted the complaint and our team is waiting for you to answer some additional questions there. Could you please do that? Just use this link if you wish so.
1 år sedan
They sent me an email 4 days ago claiming that my account is now verified. It took 6 days to complete the verification process.
Now that the verification is over, my withdrawal of 500 is still pending and no one from finance is replying to my emails
1 år sedan
Oh, ok. That is good that your account is verified now. Hopefully, you will get the money soon. Usually, we give casinos 14 full days to proceed with the payment. Make sure to keep us updated, please.
1 år sedan
I will. Thank you very much!
1 år sedan
They just made the payment
1 år sedan
Just nu finns det redan på mitt konto
Automatiskt översatt:
1 år sedan
I did not like the fact that I had to make a complaint here for them to actually pay me.
i will close the account for a while and make up my mind later.
1 år sedan
Sometimes you have to do whatever it takes to get the money. I'm not even happy if players have to make complaints and it can't be solved without that, but unfortunately that's the way it goes sometimes.
However, would you be able to write the fact that you got the money to Tomas in the complaint so that he can close it ?
Of course I understand that you want to take a break from them and I am not at all blaming you. It's probably the best thing you can do for now.
Good luck and have a good time.
1 år sedan
Will do.
Thank you for your help. You are all amazing
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