Hi, as much as I hate to say it, unfortunately casinos have the right to offer their bonuses only to certain players. Of course, I completely understand that if you like to play with them and suddenly they stop offering them to you because it's an administrative decision, you're not happy about it.
And therefore they didn't tell you anything why you can't take them anymore ? Is it a dealbreaker for you and you won't play in this casino anymore ?
Another scammers I encountered on my casino adventure. The game was going very well until I requested a withdrawal. They blocked my account, stole all my money and said they would only refund my deposit.
And for what reason, if I may? to me, it sounds like this is not the first issue o´f this kind you've been facing. Also, based on your complaints, I think it would be good to mention the reason the casino stated for voiding your winnings.
Do you perhaps play the same games or utilize the same system?
From a longer perspective, defining the issue may spare you other similar situations in nothing else.
It's only an idea, of course.
The risk department made this decision. I guess they were afraid that I would pay out and stop playing with them.
The problem is that more and more unreliable companies are being established one after the other.
Ja, jag stängde mitt konto och fick ett snabbt svar inom 1 dag via e-post. Detta visar hur mycket de värdesätter spelare (jag är ironisk) - de gjorde inte ens ett moterbjudande för att försöka hålla mitt konto aktivt.
The risk department made this decision. I guess they were afraid that I would pay out and stop playing with them.
The problem is that more and more unreliable companies are being established one after the other.
Yes, they could have made a decision, but it would be good to know on what basis. Did it just happen out of the blue ? If they took your money, in your judgement, unjustly, don't you think a complaint might help ? Did you play with a bonus or not ?
Ja, jag stängde mitt konto och fick ett snabbt svar inom 1 dag via e-post. Detta visar hur mycket de värdesätter spelare (jag är ironisk) - de gjorde inte ens ett moterbjudande för att försöka hålla mitt konto aktivt.
Well, I would say that on the one hand it is also good, because if a gambling addict player arrives and the casino persuades him not to close his account and gives him a bonus, it is not right.
You need to find a casino where the bonuses are not restricted and you can take them normally, that's my recommendation. 🙂
Verde casino doing everythink to dont Pay money. They block accounts . They try to trick with 1000 things but if IT dont help they find another one. In the end they block my account because i told them that there is a mistake in my name in account . Should be Piotr but was Pootr . Ofcourse they did IT when i wanted withdraw money. Dont Play there arę You will only losy money and time
Hi, what different excuses does the casino give you for not giving you money ? How long has this situation of yours been going on ? What about your name, did you just notice it the other day? It seems to me that there might have been a typo and I see that you have brought it to the casino's attention, so I guess it wouldn't be a problem to correct it somehow.
I also noticed that you managed to open a complaint and our team will try to help you with your situation, so hopefully we can resolve it.
If you have any new information, be sure to let me know.
I create account in 27.07.2024 . In 30.07 i want withdraw money. When i start to send documents for veryfication i finded that there was a mistake on casino account in my name . I write to them about that and they told me that i can change IT after veryfication. After this i still deposit money and play. When i put my money for withdraw they block my account. First they say they block IT because i Play on Norway and i need to send documents that i AM here. When i did IT. They told me that i login to game with Polish and Norwegian IP. ( With 5h difrent) I explain them that is not true and i show them that i AM all this time in Norway. When this was not good for them to ban me. They write me that they block my account cause i have bad name in account what i reporter Before. ( Pootr and should be Piotr) So this is how situation look. They do everythink to ban You just to dont Pay.
Update : 01.08.2024 i get email from Verde that they gonna unblock my account i AM gonna let You know If its happen.
Next update: Verde unblock my account . I ordered 2 payments of PLN 8000 each, and 1 payment of PLN 7000 .I will let you know if everything works correctly.
Update :
1 payment of 8000 PLN is in progress ( money go away from account) If i will get IT i will let You know.
Great to see that you've managed to progress from a bad situation to a good one. I guess what you were saying has been confirmed and therefore the casino probably has no problems. I'll definitely wait to see if you get your money, but it looks promising if I'm honest.
Also, if you are going to give another update, feel free to write it in a new post because if the update is after a day or two, it is better for the players to see it that way and not update one post all the time, because if it is a longer conversation, some people might skip it and not notice it.
Thank you very much and fingers crossed. 🤞
Today. I get 1 from 3 payments. ( The 2 others still wait for accept) I will let You know when its gonna be done. ( If the payments gonna be accept and i AM gonna get money then i will change opinion about Verde Casino. )
I think it's pretty good news that you already got one. I firmly believe that the other two will be equally successful.
I will wait for your expected good news. 🙂
I cancel 2 others payment cause i losy this money. But now i win again . I maked 2 payments. But they again answer for second veryfication. I AM gonna let You know If everythink is ok.
I see you're having quite a turbulent time in this casino. Well, I hope that the additional verification will be successful and that further withdrawals will not be a problem.
I'll keep an eye out for an update. 🙂
Jag har begärt ett uttag på €4 999 sedan 21 augusti 2024. Idag är det redan 28 augusti 2024 och ingenting har hänt. De ljuger för mig varje dag! I början sa de att det kunde ta mellan 5 minuter och 48 timmar att bearbeta. Sedan upp till 5 dagar. Idag sa en anställd till mig att jag bara kan göra mitt första uttag efter 30 dagar eftersom mitt uttagsbelopp är 20 gånger större än min insättning. Jag hoppas att mina pengar kommer att överföras🥲🥲
Did you find any kind of rule in the casino terms, though? Or you heard it for the first time from the live chat?
Our team needs to wait 14 full days before they can intervene, as Kristina explained in your complaint, so I hope that the casino will be able to resolve it sooner and you'll get your money.
The 14-day time frame is a usual procedure when it comes to withdrawals, and that is why we need to wait now.
Please update us about any changes regarding this.
Jag har vunnit DKK 7800 på verdecasino63.com men de kommer inte att godkänna min KYC-verifiering och kommer därför inte att betala ut mina pengar. Jag har provat allt. Vad gör jag för fel eller är det bara en fuskwebbplats?
Jag läser i villkoren på webbplatsen att det tar 5 dagar att behandla en förfrågan upp till €5 0000. Jag har ingen aning om var 14 dagar kom ifrån.
Om ditt saldo är mer än 20 gånger dina totala insättningar måste du göra en liten insättning och omsätta den två gånger för att påskynda betalningsprocessen för uttag. Annars betalar de dig inom 30 dagar.
Var försiktig, om dina insatser överstiger din insättning, kommer de att dras från beloppet för uttag utan att du har avbrutit dem.
Allt är ett system för att skjuta upp betalningar.
Jag rekommenderar även att du tar en paus från spelet för att inte förlora dina vinster.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
