Snatch Casino – generell diskussion (sida 6)

Once more - we do not change ratings based on user reviews. Many reviews are simply written on purpose. We also do not alter ratings based on forum posts.

Instead of constant criticism, try to help the players for a change.🙏

Hello there.

Do you know the reason for the rejection, please?

If you believe you could use some help, submit a complaint and explain the situation there:

https://casino.guru/complaints

Let me add, that we tried - his complaint is dated back to January 2022, by the way, and was unfortunatelly rejected as unjustified:

https://casino.guru/snatch-casino-player-s-attempt-to-self-exclude-from

De hävdar helt enkelt att ekonomiavdelningen avvisat uttaget.

Jag spelade bara för riktiga pengar utan bonusar.

Jag har gjort alla kontroller för 3 dagar sedan.

Varje gång jag ber om att få ta ut så skickar de mig ett mejl som avvisades, faktiskt tror jag att de inte vill betala så jag kan återgå till att spela och förlora, men jag kommer inte göra det, jag ska bara lugna ner mig när jag drar mig tillbaka.

Jag vill börja med att säga att det inte är min uppgift att hjälpa spelarna! Inte jag jobbar för Casino Guru! Men du! Och om ämnet: Ryktet förändras inte baserat på betyg: utan baserat på klagomål! Hela dig! beslutar till förmån för casinot! Hos Askgamblers har mitt klagomål återupptagits för fjärde gången! De bryr sig om spelarna där!

Vilket nonsens! I januari 2022 var jag inte ens registrerad på Snatch Casino! Du är verkligen överväldigad

De försökte tvinga mig att spela också! Som ett resultat stängde jag mitt konto permanent! Så att de är medvetna om att möjligheten att förlora mina pengar med dem inte längre är tillgänglig! De betalade fortfarande inte! Casino Guru avvisade mitt klagomål efter att jag gav Casino Guru en negativ recension! De beviljade inte heller förlängning som vanligt! Administratörernas personliga känslighet väger tyngre än spelarnas välmående

För att sätta in per pix samtidigt genererar de en kod och accepterar den.

Sedan när du vinner och du ska ta emot via pix så hittar de på en massa saker för att inte betala användaren.

Well, it's not my job either, I do that because I care.

I already explained everything to you many times. I'm sorry, I won't waste my time on you. Since you still write the same hateful things. If you don't like this place, leave us.

Simple as that.

Hello.

Just a dumb question, are you sure your CPF number fits? Is it ok? Because the printscreen says you should use it to submit the withdrawal again.

I'm not yet familiar with the Brazilian tax system, so I'm asking.

Let me know, please.

Yes, I'm overwhelmed by your constant arguing and disguised self-pithiness. Your account was closed as unjustified - deal with it, please. Nothing you ever post on the forum will change that.

My mistake, the complaint was submitted on November 2022 - very now. The point stays the same.

I see, but I'm still concerned about the CPF number. Anyway, Nick will do his best to help you out.

That's interesting. So do I understand it correctly that you gave us a negative review, but you still wanted to get helped from us? That doesn't make any sense. Anyway, I'm sure we didn't reject your complaint because of the negative review. We have over 70 employees so it's highly possible that the person who dealt with your complaint wasn't even aware of your negative review (if you didn't mention it in your complaint).

Anyway, even when we get negative reviews, we do the opposite. We always try to make sure that that we did everything we could in order to satisfy the player or simply decide fairly and if we get the negative review despite all of that, then at least we have a clear conscience.

I can also see that you submitted 15 complaints on our website. We helped you in some cases and we also rejected them in other cases so it doesn't mean that whenever you submit a complaint, we'll automatically reject it.

Anyway, if you're dissatisfied with the complaint process that we have in Casino Guru, you always have other options that you can use. I think you still don't understand that the we help players with their complaints for free. Even though we spend a lot of time on complaints, it's not something that generates direct income for us. It's not something that pays our bills and wages. We do this, because we earn money through the gambling business so we want to give something back to the players and our authority that we earned in the gambling industry helps us to do so.

I'm going through your posts here and it seems you're dissatisfied basically with everything we do and you blame us for good ratings, rejected complaints etc. I also noticed that you often don't know how we work, how our reputation works, user feedback, complaints, black points and you just spread information that are simply misleading for players who read this. Even though we always react and explain our position and how things work, you just continue with the same. There's not much we could explain, everything has already been explained. So you can either stop with what you've been doing here since November 2022 or you'll get banned. This forum serves to players who are looking for help, who want to discuss various things, they can share they feedback (negative included since it helps us to see things from different angles), but I refuse to constantly read about how bad we are on our own forum. There are plenty of platforms where you can write about it, but I'm not going to tolerate it here anymore. Especially not from you.

sanningen är ibland svår att förstå, eller hur? Jag lämnade Casino Guru för länge sedan! Men jag kommer inte att ge upp friheten att delta i denna diskussion!

Varför ljuger du? Det har kommit otaliga mejl från mig som begärt självuteslutning! Blev alltid nekad! Och när jag hotade att ringa min advokat stängde de ner det! Hur kan du ljuga så fräckt här och hävda att mitt konto var orättvist stängt? Vill du att jag lägger upp skärmdumpar för att visa att du ljuger igen?

Jag har redan bett om pix, banköverföring och de avvisar det alltid med anspråk på den ogiltiga CPF, bara att min CPF är korrekt och att de inte vill betala ändå.

Här är ett annat test, det har varit på gång sedan 19.05 och än en gång vägrade de.

Den mest hemska bettingsajt jag någonsin spelat!



Och vad utvärderar du egentligen ??))) få mig inte att skratta, du är bara intresserad av att ge bra betyg till bedragare, trots 99% av negativa och sanningsenliga recensioner av riktiga spelare, utan rättegång och utredning, klagomål från nära spelare , Jag kommer inte bli förvånad över att du inte ens anser dem till förmån för kasinot och allt.

It's already been mentioned numerous times on this forum, including this thread: User reviews have no impact on the Casino Guru's reputation rating. Those are 2 different things and both are displayed in the casino's detail. For example there are casinos like Vulkan Vegas or Ice casino with a very good Casino Guru's rating, but the user rating (feedback is pretty bad). It's simply because some players experience there quite a long withdrawal times. That's something we don't reflect in our reviews, because we're not able to find out what the average withdrawal period is in every single casino on our website.

I believe the 1000+ complaints that we receive every month speak for themselves. We became the biggest online project helping players with casino related complaints for a reason. If we didn't do it better than others, then players would have no reason to complain here, but they would use other websites. Anyway, that's exactly what you can do if you're dissatisfied with our complaints resolution process. There are other options that you can choose if you believe you'll end up with a better result.

Ärligt talat så vet jag inte vem du hjälpte, men faktum kvarstår att du står på casinots sida. Angående vulkanen vegas, jag har spelat där sedan början av deras öppning, den mest förståeliga bonuspolicyn av alla casinon, de drar ut snabbt. Till skillnad från snatch casinon, där det under aktiveringen av bonusen inte finns någon information om det maximala uttaget. Bara i slutändan kommer du att få dina slantar och resten är de riktiga först, själva namnet talar för sig självt. Komplett kontor, ingen chans att vinna.

and still, when you look at the user feedback, Vulkan Vegas has BAD reviews

so according to your logic that you described here earlier, they shouldn't have a good rating on Casino Guru, even though we still believe they're fair and everyone can play there safely and even you believe they're a good casino.

Vulkan Vegas is very active when it comes to dealing with player complaints, but we can claim exactly the same about the Snatch Casino. They have 0 unresolved complaints to this date. Of course, you could say they have 0, because we rejected some of the complaints, but then we would just be running in circles in this discussion.