Snatch Casino – generell diskussion (sida 13)

Hi,

So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.

they will find some reason not to make a transaction

So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞

a very strange casino now it apparently works to withdraw the money.

Hey Camilla Semmelhack,

Congratulations!

Our Finance Department has processed your 500 EUR withdrawal payment.

If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com. 

Sincerely,

Snatch Casino's Finance Department team.

On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.

The casino, on the other hand, is a bit unorganized, perhaps? 😀

Just let us know when you get the money, just to be sure all is well.

have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue

is there something missing? Have I submitted all the documents? it said that it was approved. 

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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money and wondering if my details are correct.

"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷‍♀️

I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?

I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?

I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.

As i sad now theygiving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience

Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.

Do you have any updates regarding your withdrawal, perhaps?

Everthing is ok now

Could you be more specific, please? Have you solved the issue there?

Hey there!

Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.

Please, use this link👈 to get it done. Thanks 🤔

Jag spelade med en bonus (med en insättning), när jag märkte att bonusen hade spelats ut (mängden pengar ändrades i spelet) tittade jag och jag kunde nu fortsätta spela för riktiga pengar. Sedan vann jag 1500 euro, jackpot. Jag begärde ett uttag men fick bara 500 euro eftersom bonusen förmodligen inte hade spelats ut. Det kan vara en garanti för då kan jag begära ett garanterat uttag. Konstigt nog hittade jag de garanterade 1500 euron i spelhistoriken, jag sökte igenom den flera gånger. Nu har jag begärt ytterligare 450 euro (nya vinster) och har väntat i tre dagar, och har inte fått något svar på mina förfrågningar. Allvarligt är annorlunda

Det här är den nyare vinsten jag väntar på

Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.

Do I understand correctly that no winnings have arrived yet ? 

Hej, jag har precis börjat. Jag fick 500 euro av de 1500 och de behåller 1000 euro. Där kan jag tyvärr inte få svar på mina frågor. Under tiden har jag vunnit ytterligare 450 euro, som gick in på mitt konto idag. Jag tycker också att det är väldigt konstigt och jag blev arg.

Tack för det snabba svaret, jag tror inte jag får de 1000 euron, vilket jag inte tycker är rätt.

Hälsningar Elke

If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.

I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got. 

Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.

Jag spelade med en bonus men jag använde den för annars hade jag inte kunnat vinna eftersom spelet inte fungerar med bonuspengar. Det finns absolut ingenting i spelhistoriken eftersom du kunde se där om du spelade med riktiga pengar eller bonuspengar. Jag ska bara skriva till dem och säga att jag vill ha en kopia av vinsten.