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Rollino Casino – generell diskussion (sida 6)

1 år sedan av frabello40
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Joao26
1 år sedan

Dear Joao26,


Your cooperation and patience is highly appreciated.

We confirm that your withdrawal request from 2023-10-20 16:48:38 is approved and is currently in processing status. 

You should be receiving the funds to your account at the soonest.


Kind Regards,

Rollino Team

Rollino Casino
1 år sedan

Ja, jag väntar, men den 18/10/2023 hade det redan behandlats och avbröts så nu ska jag se om det fungerar den här gången, tack

Automatiskt översatt:
Joao26
1 år sedan

Hopefully, those technical issues were just temporary. 🤔

I would give it a few more working days, though. One way or another, keep us posted, please.


Ändrad av författare 1 år sedan
Radka
1 år sedan

Jag är på den andra arbetsdagen och väntar på betalning sedan jag gjorde uttaget igen, vi väntar och jag meddelar dig.

Automatiskt översatt:
1 år sedan

Hej, god morgon, jag väntar fortfarande sedan 2023-10-20, min undersökning sa nedanför Noda, sedan började det stå Mifinity och nu står det Noda igen, vad betyder det? filefile

Automatiskt översatt:
Joao26
1 år sedan

Morning to you!

Oh, I sense troubles. If I should guess there is probably some technical issue. And a decent casino would inform players with active withdrawal requests about that, I'd say.


1 år sedan

Uttaget är klart, jag väntar på att pengarna kommer in på kontot. file

Automatiskt översatt:
1 år sedan

Dear Joao26,


Due to technical reasons and at our own discretion , we were required to change the payment provider of your withdrawal. 

As you've mentioned, the withdrawal was already executed and received on your end. 

Moving forward, we wish you only positive experiences playing in Rollino!


Best Regards,

Rollino Team

Rollino Casino
1 år sedan

Oroa dig inte, uttaget är klart men det har inte kommit in på mitt bankkonto än så allt är inte 100 % än. När allt är i sin ordning säger jag det här.

Automatiskt översatt:
Joao26
1 år sedan

Killar, betalningen gjordes, men jag rekommenderar inte detta casino, många komplikationer med att validera kontot, många komplikationer vid uttag, det finns andra, mycket bättre alternativ, tack för din hjälp.

Automatiskt översatt:
Joao26
1 år sedan

I'm sure the casino will do their best to improve. 🙂

Anyway, thank you for keeping us posted, and good luck on your journey.

If you come across a good tip, let us know 😉

lloydo644
1 år sedan

Hey. It sounds like a pretty serious problem to me when you say that the casino accused you of being an addict. Have you ever mentioned such a thing to the casino, support or live chat ? If not then I don't see why that would be a reason ? Have you ever requested self-exclusion from this casino ? 

However, I see that you have already filed a complaint, so I think that if you are not aware of such things from your side, then it was the right move. Let's see where the team gets us. For now, we'll just have to be patient and wait. 

lloydo644
1 år sedan

Dear Iloydo644, 

As we explained briefly in the complaint section. We've closed your account following reports to our risk department, in line with CEG rules. Rest assured, your 600 CAD will be promptly processed. If you haven't received it yet, please await an email from support@rollino.co for payout details. 

Regards,

Rollino

lloydo644
1 år sedan

Well, you haven't received any money yet, have you ? You just need to be a little more patient. Still the withdrawal wasn't even approved ? I guess if the casino told you that they will give you money, that can be reassuring. But if that doesn't happen, be sure to let us know.

I'll be waiting.

lloydo644
1 år sedan

Hello lloydo644, 

We've sent you two critical emails on 2023-11-06 and today regarding an alternative payment method setup, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal. Please check your inbox (including spam/junk) for emails from kyc@rollino.co and reply with the required information. 

All the best,

Rollino

lloydo644
1 år sedan

Well, did you check the spam/junk as the casino recommended because sometimes emails can fall into this folder as well ? I don't know what the problem could be that you didn't receive any email since your email address is correct I assume. 

However, if you don't get anything then update Petronella in your complaint. I hope that everything will have a happy ending and you will get your money. 

lloydo644
1 år sedan

Hello lloydo644, 


Yesterday you have contacted us, stating you have not received an email from us. Following that, we have sent you a reply, Today we have sent you another email in order to proceed, which we have not received a response to yet. It's essential to address this promptly to facilitate your fund's withdrawal at the earliest convenience. 


Kind Regards, 

Rollino 

Ändrad av författare 1 år sedan
Rollino Casino
1 år sedan

I finally received an email from rollino. Thank you. I sent you my bitcoin wallet address as you asked

1 år sedan
Inlägg av lloydo644 har raderats
1 år sedan

If I'm not mistaken, the casino received the Bitcoin address just less than a day ago, right?

From my point of view, it needs to be processed, so updating us by saying "still waiting for the withdrawal" is a bit obvious.

Feel free to let us know the progress made, of course.

lloydo644
1 år sedan

Hello Iloydo644, 


The transaction has been processed.


All the best, 

Rollino

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