I didn't think casinos licenced in Curaçao could get any worse. Despite the games being terrible and half of which are not available in my jurisdiction including some games that are available on other sites but not on this one. I asked to close my account, i was told to send an email because this can not be done via chat, so I did.
I waited 24 hours and my account had still not be closed, when i contacted online chat they said they had sent me a follow up email which i did not receive, this happens every-time with Altacore N.V. casinos. I believe they do this purposely to try and keep the casino open and for you to continue to play. This is not great for vulnerable players.
They asked me to send another email and i did, but again they had not received it. I'm not sure if they did or not, or they have serious technical issues.
They refused to close my account through chat despite me sending them several emails asking for my account to be closed. They would not provide me with any complaints procedure or refer me to a manager, i don't know any genuine casinos that don't do these things.
My experience is that the games are terrible, bonuses are average and the customer service is poor, i was deliberately cut off chat several times.
Avoid this casino like the plague, you can find better ones out there.