Rollino Casino – generell diskussion (sida 5)

Hi, it seems pretty unfair to me too, to tell you the truth, especially if you played with real money.  

But I hope that you will be able to fix it with the help of the complaint that you have filed. The casino has already responded once, so I hope that when it comes to it they will do it again and everything will be solved. 

Anyway, I'm also curious about the Terms and Conditions you mentioned if they will change. 

Finally, be sure to let us know again if anything changes. For now we will wait. 

Yes, sometimes it's best to take a break. But I think that problems which arise have to be solved, especially when something happens that is not fair. But in general, yes, it's always about luck when it comes to the casino. 🙂

Hello,

In relation to your concerns about the bonus terms, please note that after losing the real balance, you played with the bonus balance. As per our bonus terms (https://rollino.co/en/page/bonus-terms, rule 1.3), winnings while wagering the bonus have a max cashout of 5 times the bonus amount. For that reason the excess was voided. You can find more detailed information inside your complaint section.

Best Regards,

Rollino Team

Godnatt. Du kan betala i $ (pesos)

Hi this is a question towards the casino whether you can deposit in this currency ? Or is your post about something else ? 

Hej, jag gjorde en insättning genom astropay, vilket är ett av de sätt som DE HAR aktiverat för att sätta in, jag vill ta ut och astropay visas inte, bara för kryptomenoder, jag har verifierat min plånbok och den säger fortfarande att jag ska sätta in, om de har astropay som insättning av vem har inte astropay att ta ut?

mitt ID PLAYER2532890

enjoy.stellar@gmail.com

diego vergara maldonado

Hi there.

This is indeed a very good question, yet I would ask the casino. You are correct, though; it is common practice that the deposit method is more likely to be used for the withdrawal. But exclusions exist, and you've probably found one.

Well, let's see whether the casino representative will help us out with that. 🤔

Dear enjoystellar, 

Thank you for reaching out. As of now, for our customers in Chile, the primary withdrawal method is via cryptocurrencies, even if deposits are made through Astropay. We're actively working on expanding our withdrawal methods and hope to offer more options soon. We appreciate your understanding and patience.  

Hello

I am facing the same problem with other players with this casino. I made a deposit for the amount of 143€ i received an email from neteller confirming the amount was sent to the casino, yet the amount never got added to my account balance.

I sent them multiple emails with the evidence of my transaction, the email i received from neteller confirming my successful payment and they said they are investigating my transaction.

I am afraid it is just another fraudulent online casino.

I am extremely frustrated I trusted them with my money.

Hi, I read your issue and I got to the complaint that you managed to open. The casino says there that your deposit was credited to your gaming account. Can you confirm if this has indeed happened here on the forum and in the complaint as well ?

Jag har väntat på min betalning sedan 17 oktober.

Jag fick till och med detta mail.

Kära) ,

Grattis till vinsten! Vi är glada att kunna informera dig om att dina uttag kommer att göras enligt följande schema:

beloppet 300 EUR kommer att betalas ut den 19 oktober 23.

Med vänlig hälsning, ekonomiavdelningen!

Om du har några frågor hjälper vi dig gärna via livechatt eller e-post

Tyvärr hände ingenting idag.

PS Mitt spelar-ID: PLAYER2391094

Hi, so when the casino told you when the money should arrive and it didn't, did you ask the support why this is so and what the problem was ? 

I don't think you need to panic yet and try to inquire in live chat and see what they answer. Would that be possible ?  

Livesupport säger att oroa dig inte, uttaget behandlas för närvarande.

Och annars säger de ingenting

I got it. So I would recommend to wait some more time and if any problems develop, you can update us. We give casinos 14 days to resolve the withdrawal issue, so you're just getting started. Anyway, I would be glad if you would share your new information with us if the money comes in. Good luck. ☘️😊

Upon reviewing your account, it appears that there have been multiple withdrawal attempts which were subsequently cancelled shortly after initiation. Our financial team requires a certain amount of time to review and process each withdrawal request. 

To resolve this, we kindly ask that you initiate a withdrawal request and allow it to remain active without cancelling it. Once you've made this request, please give our financial team some time to review and process it. We understand the importance of timely payments and will do our best to expedite the review once the request is made.

Hej, jag har försökt göra ett uttag, jag har redan kontot validerat, uttaget accepterades och efter 2 dagar skickade de detta till mig:

Tekniska problem och nu väntar jag igen på att uttaget ska accepteras och aldrig igen, jag känner mig besviken på detta casino

Hello, I'm sorry to hear that you're having similar difficulties in the casino. I can see that technical problems are to blame. How long has your situation been going on? Have you tried entering your withdrawal again ? Did you use the same payment method or some other method ? I think the casino will try to help you at least with their answer as they have done with the players so far. 

Anyway, let me know if the re-withdrawal also failed or you managed to get your money.  

Jag har redan börjat göra ett nytt uttag men det är helg, jag får se vad som händer under veckan och sedan hör av er, betalningsmetoderna är ok, jag vill ta ut via banköverföring eftersom jag gick in via bankomat, nu har jag att vänta tills veckan kommer och se. Den här undersökningen var redan godkänd och gick tillbaka, men jag började undersöka den igen, låt oss se och sedan ska jag ge dig information

I see! We will be here for further updates! 🤞🤞

With luck, it won't take long to find out.

Vid det här laget är det tillbaka på det sättet utan att kunna avbryta uttaget, men det var det tidigare och de avbröt det på grund av tekniska problem, nu är det bara att vänta.