Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble.
When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long?
I will wait for an answer.
First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?
If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index.
I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though.
What do you think, you'll file a complaint then?
so what should I do from here
I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal.
I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.
However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you.
GOD MORGON JAG HAR BLIVIT FÖRVÄRVAD MED MITT EMPIRE CASINO KOMMER INTE ATT FULLFÖRA MIT UTTAGANDE MED URSÄKTEN ATT DET ÄR ARBETSBELASTNING OCH ALLA REPRESENTANTER JAG TALAR MED MIG BERÄTTAR OCKSÅ EN ANNAN URSÄKNING. BORT FRÅN DETTA CASINO OCH DET SKULLE VARA BRA ATT SÄNKA BETYGET
Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.
Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.
For example, when did you submit the withdrawal request?
Begäran skickades in den 26/10, problemet är att ursäkterna de säger till mig är annorlunda och jag BEHÖVER mina pengar omedelbart.
JAG BEHÖVER DIN HJÄLP OMEDELBART JAG BEHÖVER DE HÄR PENGARNA. VISSA CHATTREPRESSENTANTER SÄGER TILL MIG ATT DET ÄR I SLUTSTIDEN ANDRA SÄGGER MIG ATT DET ÄNDA ÄR PÅ BEARBETNINGSSTADEN DÅ BERÄTTER DE MIG ATT DET FINNS TEKNISKA PROBLEM MED DET ANDRA SÄGER MIG DET FINNS EN STOR LOG KOS-ANALIPSION. DET VERKAR SOM DETTA CASINO INTE VILL BETALA OCH JAG KAN INTE VÄNTA DE 14 DAGARNA FÖR ATT JAG BEHÖVER DE HÄR PENGARNA. SÅ OM DU KAN HJÄLPA MIG OMEDELBART, SNÄLLA
Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?
When exactly have you requested the withdrawal?
Jag gjorde ett klagomål. Det som görs är ett hån. Jag har begärt ett uttag sedan 26/10 och varje dag hör jag en annan ursäkt. Vem kan hjälpa mig
May I ask where did you make a complaint, though?
I don't see any here on our website; that is why I'm asking.
Have you got any updates now after the weekend, perhaps?
Jag gjorde klagomålet till dig. Men allt är bra casinot betalade
It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.
Thank you!
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
