3 månader sedan
We'll be waiting here for your updates.
MyEmpire Casino – generell diskussion (sida 6)
3 månader sedan
Hello!
I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)
Very kind! I didnt cheat or something, just lost!
Then i closed my account at this casino! Dont play here!
Gabor
1
3 månader sedan
Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.
So I am not surprised that you closed your account. 😕
1
3 veckor sedan
Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time
3 veckor sedan
Hello,
If you would like to browse other complaints submitted against this casino, this link should help out:
https://casino.guru/complaints/in_progress
I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈
A complaint is a relatively slow process.
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Let me know if I may help with anything else, please.
5 dagar sedan
God dag. Jag har väntat i 25 dagar på kasinot på att mitt uttag ska godkännas. Jag lämnade också in ett klagomål genom casinoguru. Jag skriver detta här så att du kan vara försiktig om du bestämmer dig för att spela via detta casino. Om något ändras så skriver jag det här.
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5 dagar sedan
Hej, jag skulle säga att ett bra steg skulle vara att lämna in ett klagomål. Sa casinot också varför du väntar så länge på dina pengar? 25 dagar är en massaker och jag skulle definitivt vilja höra något relevant. Är detta ditt första val här?
Har du fortfarande kontakt med casinot?
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