MyEmpire Casino – generell diskussion (sida 6)

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Hello!

I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)

Very kind! I didnt cheat or something, just lost!

Then i closed my account at this casino! Dont play here!

Gabor

Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.

So I am not surprised that you closed your account. 😕

Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time

Hello,

If you would like to browse other complaints submitted against this casino, this link should help out:

https://casino.guru/complaints/in_progress

I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈

A complaint is a relatively slow process.

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

Let me know if I may help with anything else, please.

God dag. Jag har väntat i 25 dagar på kasinot på att mitt uttag ska godkännas. Jag lämnade också in ett klagomål genom casinoguru. Jag skriver detta här så att du kan vara försiktig om du bestämmer dig för att spela via detta casino. Om något ändras så skriver jag det här.

Hej, jag skulle säga att ett bra steg skulle vara att lämna in ett klagomål. Sa casinot också varför du väntar så länge på dina pengar? 25 dagar är en massaker och jag skulle definitivt vilja höra något relevant. Är detta ditt första val här?

Har du fortfarande kontakt med casinot?

I didnt get my withdraw, i cash out 8 days ago.

Hey, did the casino also tell you why is this the case? Do they have reason for delaying payment for longer than a week?

Additionally, did they require documents for verification or not?

Also wanted to tell you that we give casino's 14 days to pay the player and if they won't be able to do that you can reach out to us and we will try to help you.

So, can you hold out a little bit? 🙂

They didn't say anything, but then I'll wait until the 14th day.

Efter cirka 26 dagar började de verifiera mig. Verifieringen slutfördes inom 24 timmar. Efter det gick betalningarna smidigt. Jag rekommenderar i alla fall inte casinot. Det liknar bankonbet casino.

Well then, when the time is up, be sure to let us know if the situation has moved forward or not. If not then we will try to help you.🙂

Jag är glad att allt gick bra till slut, även om det är riktigt långt att vänta en månad på pengar, så jag är inte förvånad över att du har denna åsikt.

Så jag håller tummarna för dig om du spelar någon annanstans och inte behöver vänta för evigt på dina pengar.

Lycka till. ☘️🤞

Hej.

Jag visste inte ens att om jag avbryter bonusen så skulle pengarna jag normalt vann för mina insatta pengar försvinna. Det är 6000,- och det irriterar mig verkligen. Ingen förklarar något, svarar inte (5 dagar), generiska svar i chatten som är meningslösa. Det verkar väldigt opålitligt och varningen att om du avbryter bonusen kommer ditt saldo att återställas bör definitivt dyka upp när du är på väg att avbryta bonusen. Detta casino saknar verkligen rättvisa, kommunikation och intresse för kunder/spelare. Så jag rekommenderar det verkligen inte.

Do I understand correctly that you have a balance of real money in your account, but when you cancelled a bonus that you didn't play with, the money disappeared? Or have you played with that bonus?

I am not really sure how it was, so could you please describe what exactly happened?

Hej, jag skulle vilja lämna in ett klagomål om myempire. Jag har väntat på ett uttag sedan den 28:e. De skyllde på de 14 dagarna och jag har fortfarande inte fått något svar, bara att det finns många uttag i kön, men min uttagsstatus stannade i fas 2 och har inte ändrats sedan den 28:e. Det är riktigt synd. Supportteamet skjuter upp mig och upprepar samma sak för mig med olika ord. Jag skulle vilja veta om jag kommer att få mitt uttag eller om de bara tar mig en tur. Hälsningar...

Hey, I wouldn't hold my breath in that case, since you wait quite a long time for the casino to tell you just such common things. 

Is this your first withdrawal? Didn't you have to send any documents? What is the status of your withdrawal? 

Coming back to the complaint, you can file it here on this link. ⬅️

I'll keep my fingers crossed that you have the money as soon as possible.🤞

Won a large amount of money (total balance of 16000 EUR), submitted withdrawal requests on March 21, 22 and 23, have not heard anything from the casino since. Have contacted support who are just stalling - ignoring my emails and after a few reminders sending the same mail back, "Please note that it may take some time to process your inquiry, as we are currently experiencing a high volume of requests."

Have submitted a formal complaint today and hopefully will get some help in resolving these issues.

A real shame that they are trying to avoid paying out winnings like this, since otherwise it is a nice casino.

Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.

It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.

Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.

Fingers crossed we can help you get this sorted soon. 🤞

Keep us posted if anything changes.

No, they did not mention anything. I even asked the live chat on how to submit KYC documentation, since I assumed they will ask for this, but the chat replied that it isn't necessary and if/when it will be, they will contact me. I logged in today and on the Verification page it still says: