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JackTop Casino – generell diskussion (sida 10)

1 år sedan av C078
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8 månader sedan

Jag trodde att jag redan hade stött på de värsta kasinon på jordens yta, men det här toppar dem alla.

Dessa utför medvetet beteende för att få en spelare att förlora eventuella vinster.

De avbryter dina uttag file

Du ber dem tre gånger att stänga av kontot för att inte förlora pengarna och det gör de inte

filefilefile

Om du stänger ditt spelkonto kommer alla pengar på ditt spelkonto att behållas

file

De försenar betalningen av ett uttag efter de tidsfrister som anges i deras allmänna villkor (3 dagar). Jag har ännu inte fått uttagspengarna jag angav i fredags!

De erbjuder inget skydd till spelare och gör allt de kan för att få dig att förlora det du har vunnit.


Svartlistat casino och du lyckas fortfarande ge det ett bra betyg..

Automatiskt översatt:
8 månader sedan

Good day to you.

I know you have heard this many times, yet still:

If you aim to prove the casino is doing something wrong, you simply have to follow the compliant path.

We appreciate your shared feedback, just acknowledge that every time you say something like "Blacklisted casino and you still manage to give it a good rating" while the associated complaint is still in progress, you will get the very same response.

I do still hope that one day you'll understand we are not here to oppose you, and you will restrain from this passive aggression. Can't say your posts have been at least neutral, if you catch my meaning.

🤷‍♀️

8 månader sedan

Good day to you.

I know you have heard this many times, yet still:

If you aim to prove the casino is doing something wrong, you simply have to follow the compliant path.

We appreciate your shared feedback, just acknowledge that every time you say something like "Blacklisted casino and you still manage to give it a good rating" while the associated complaint is still in progress, you will get the very same response.

I do still hope that one day you'll understand we are not here to oppose you, and you will restrain from this passive aggression. Can't say your posts have been at least neutral, if you catch my meaning.

🤷‍♀️

8 månader sedan

Kanske kommer de att betala ksa


Automatiskt översatt:
C078
8 månader sedan

Maybe. We shall see!

Radka
7 månader sedan

But if they let people register from restricted countries with the intent to not pay them out when they win they should refund all deposits from everyone that ever deposited from said countries.


D-Rose
7 månader sedan

Have you also tried to see if your country is banned from the casino ? I think it is also necessary before depositing somewhere to avoid similar scenarios. 

Also, did you ask for a self-exclusion or something similar ? According to the complaint I saw that you wanted to close the account but I'm not sure which of the two processes was involved.

Anyway, since I mentioned that you have a complaint, our team will try to find out everything relevant and see if we can help.  

carsix79
6 månader sedan

Please let us know the outcome of it, whenever possible. Can not image what it could be, to tell you the truth, the casino operates under the Curaçao (GC) licence, actually.

" If you also deposited with a credit card you can ask the casino directly for a refund of the transactions because they illegally use third-party merchants." - Have you got any proof of this, if I may ask? I am really curious.

carsix79
6 månader sedan

Hmm, interesting quite what you found out. Did you also manage to get the refund ? I see from the email it should be the case. 

Also, could you keep us posted or update us on what you discover further ? 

carsix79
6 månader sedan

What mail can i use

4 månader sedan

Varför har jacktop betyget 7,8?

Automatiskt översatt:
C078
4 månader sedan

I do not completely understand this question, but I could guess it has something to do with your complaint. Am I right? Hopefully, our team will be able to get in touch with the casino so your issue can be resolved.

Do you, by any chance, know what the reason is that they do not want to communicate with you?

In the meantime, if you wish to have a look, here is the safety index of tis casino explained a bit better. Maybe it will help you to understand how do we review all the online casinos.

Romi
4 månader sedan

De håller mig på linjen och varje gång på Trust Pilot blir jag tillsagd att kontakta supporten när jag gör det igen, de ignorerar dem

Automatiskt översatt:
C078
4 månader sedan

Hopefully, our team will have more luck contacting the casino then.🙏

4 månader sedan

file

4 månader sedan

Inget svar efter detta

Automatiskt översatt:
C078
4 månader sedan

I checked your recent complaints to get some idea, and I found you have quite a history with this casino. Is it possible that your earlier complaint against them, which was dismissed as unresolved, is the reason they are avoiding contact with you? According to the details, you were interested in refunds due to a missing Dutch license.

Casinos usually do not respond well to that. We also do not believe you were entitled to a refund.

Well, I sincerely hope I'm mistaken here.



4 månader sedan

Varför har jacktop betyget 7,8?

Automatiskt översatt:
4 månader sedan

Since every measurable criterion is fairly good, I would say that is why. It is not unusual for players who request refunds because of their Curacao licenses to disagree. Is this the case, perhaps?

Let's just say we have different optics on this subject.

Radka
4 månader sedan

Jag skulle vilja ha en återbetalning, men eftersom detta inte skulle vara möjligt, bör de inte säga på trust pilot att kontakta mig, medan om jag gör detta finns det inget svar, då enligt min mening är det bluff

Automatiskt översatt:
C078
4 månader sedan

Well obviously it would be best if they got to you. According to the last update you gave in your complaint, I saw that they are again putting it on some department where they should deal with your situation. I wonder if they will write and let you know how it is going and if anything has changed. 

If so I will be here.

Jaro
4 månader sedan

What department im waiting for months they blocked my email

C078
4 månader sedan

I'm sorry, but I'm still quite convinced you expect the casino to pay for the issue described in your previously rejected complaint. It almost seems the casino agrees with the rejection and is not willing to discuss the issue further, even with you.

May I know what makes you believe the casino is still obliged to press this matter forward, please?

I'm referring to this situation:

"If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.

We can't penalize casinos if they lack any particular license.

After gathering all the information, this complaint will now be rejected."

Perhaps the first one👈 holds the explanation?

"As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds have been confiscated in the process. We would really like to help, but it is impossible for us under these circumstances.

Due to the aforementioned reasons, this complaint will now be rejected. "

Under these circumstances, I would love to understand what kind of response you're expecting. Help me understand that, please.



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