8 månader sedan
I ask for my player id
JackTop Casino – generell diskussion (sida 11)
8 månader sedan
och om så är fallet måste de också vara ärliga på Trust Pilot
Automatiskt översatt:
8 månader sedan
I'm sorry, but I'm still quite convinced you expect the casino to pay for the issue described in your previously rejected complaint. It almost seems the casino agrees with the rejection and is not willing to discuss the issue further, even with you.
May I know what makes you believe the casino is still obliged to press this matter forward, please?
I'm referring to this situation:
"If a casino allows players from a certain country to deposit and play, they should pay their legitimate winnings. By the same principle, if a player deposits in a casino and loses, the player is not eligible for a refund.
We can't penalize casinos if they lack any particular license.
After gathering all the information, this complaint will now be rejected."
Perhaps the first one👈 holds the explanation?
"As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds have been confiscated in the process. We would really like to help, but it is impossible for us under these circumstances.
Due to the aforementioned reasons, this complaint will now be rejected. "
Under these circumstances, I would love to understand what kind of response you're expecting. Help me understand that, please.
8 månader sedan
de ska vara ärliga, även på trustpilot
Automatiskt översatt:
8 månader sedan
But there are situations where both the player and the casino interpret things in their own way, so sometimes I wouldn't be surprised if things were different on Trustpilot. I guess nobody can force them to do anything and if you send some evidence that is relevant and it still doesn't turn out well, then I guess you know what to think.
8 månader sedan
I think they make jokes
8 månader sedan
I don't know what they're up to, but it would certainly be appropriate if both the players and the casino were always honest. I probably wouldn't play in one where that's not the case.
8 månader sedan
Geen reactie via de support live chat support email vip mail vip manager en whatsapp na een jaar aleen reactie hier van neem contact op aleen werkt dit niet
Datum van ervaring: 04 juli 2024
Bewerk
Antwoord van Jacktop Casino
2 uur geleden
Dear Collyn Daamen,
Thank you for bringing this issue to our attention. We sincerely apologize for any difficulties you've experienced in reaching our support channels. Your feedback is crucial to us, and we're committed to resolving any communication challenges promptly.
Please accept our apologies for the inconvenience caused. We encourage you to try reaching out to us again through any of these channels, as we are eager to assist you and ensure a positive resolution to your concerns.
Thank you for your patience and understanding. We look forward to hearing from you and resolving this matter promptly.
Kind Regards,
Jacktop Casino Team
Ändrad
8 månader sedan
Okay, so you reached out to them ? Did they try to work something out with you or not ?
8 månader sedan
Jag försöker redan komma i kontakt på flera sätt, kanske kommer de till IGB Live i Amsterdam, det enda alternativet jag ser är att kontakta boomerangpartners.
Automatiskt översatt:
8 månader sedan
Jag skämtar eller ljuger inte om det här eftersom de inte håller sig till det
Automatiskt översatt:
8 månader sedan
You mean you're going to go to the conference and you're going to confront them there ? Quite interesting, I'd say. The best thing would be if they could resolve this problem with you once and for all because I know we have had a history of correspondence in the past and several complaints have been lodged by you against this casino.
I wish it had all turned out well.
8 månader sedan
ja jag är verkligen trött på det
Automatiskt översatt:
8 månader sedan
I understand, I just don't know if it's the best idea and if you could do something with it. But I'll be here for any news.
2 månader sedan
I see al good reviews from visitors whit pictures and perfect english lol. do you even check if they are real people? casino Guru give this casino a 6.5 i know for a facts book af dead is a fake slot.
Ändrad
2 månader sedan
Hello, yes we always check user reviews to make sure they are not fake.
However, do you think so just because the players speak good English?
About the slots, why do you feel they are fake?
2 månader sedan
Hello, yes we always check user reviews to make sure they are not fake.
However, do you think so just because the players speak good English?
About the slots, why do you feel they are fake?
2 månader sedan
No i understand most users speak perfect English.........
A picture and perfect in english telling the same group of casinos that they had some great experience on it bonus are great instant withdrawals come on do you belief this? and then you have players like me not so great in English some NOT AL. giving honest experience on slots withdrawals verification and casino Guru thinking its just frustration from them?
Oke the slots the slot book of dead i have been playing this this slot for years at this casino the last real the scatter just missing slowly passing by 50 times the same . if you play that slot you just know.RTP is also missing on the slots.
Ändrad
2 månader sedan
I believe the matter of forum posts and user reviews is accordingly flowing in the other thread, so if you don't mind, I won't repeat myself here.
On the other hand, we believe that gambling is a way to exchange money for the thrill of the game, so if players tend to write negative reviews because they keep losing and hence the games must be fake, it actually says very little about the casino's qualities since the games are just a bought product. Gambling is very much about losing.
The same goes for situations where the player writes a negative review to say the casino is fraud because the withdrawal is taking more than 24 hours.
We consider a delay to start by the 4th day. Despite that, though, we also consider the complexity of the review and do our best to approve most of them. Every review providing at least some information worth sharing is very likely to be approved. However, we had to set at least a few concrete guidelines to ensure the reviews will be approached more or less the same way. I agree with you; it is a very delicate matter.
In my opinion, it is not a good idea to play slots without visible RTP; this could partially be the reason for the lowered Safety Index, by the way. Have you heard the recommendations we present for fair casinos?
https://casino.guru/fair-gambling-codex-for-casinos#transparency 👈
If you have doubts regarding the games fairness, I suggest you contact the licensing authority. That's the only competent ruling body in that particular matter.
2 månader sedan
I believe the matter of forum posts and user reviews is accordingly flowing in the other thread, so if you don't mind, I won't repeat myself here.
On the other hand, we believe that gambling is a way to exchange money for the thrill of the game, so if players tend to write negative reviews because they keep losing and hence the games must be fake, it actually says very little about the casino's qualities since the games are just a bought product. Gambling is very much about losing.
The same goes for situations where the player writes a negative review to say the casino is fraud because the withdrawal is taking more than 24 hours.
We consider a delay to start by the 4th day. Despite that, though, we also consider the complexity of the review and do our best to approve most of them. Every review providing at least some information worth sharing is very likely to be approved. However, we had to set at least a few concrete guidelines to ensure the reviews will be approached more or less the same way. I agree with you; it is a very delicate matter.
In my opinion, it is not a good idea to play slots without visible RTP; this could partially be the reason for the lowered Safety Index, by the way. Have you heard the recommendations we present for fair casinos?
https://casino.guru/fair-gambling-codex-for-casinos#transparency 👈
If you have doubts regarding the games fairness, I suggest you contact the licensing authority. That's the only competent ruling body in that particular matter.
2 månader sedan
You dont have to repeat yourself im not atacking nobody.how can i discusse a casino without giving my own experience
I close the account on this casino 1 year ago lost maybe 50 euro on the casino no frustration....Slot book of dead is fake you can defend it al you want.If i ask my friends do you look at the RTP wen playing they dont even know what im talking about.
And Playboom casino i lost 2500 i think its a great casino got a great review here from me i have a lot of positive reviews here on casino Guru
And last its a discussion why would i have to go to licensing authority ?
Ändrad
2 månader sedan
stor bluff den här sidan fungerade inte ordentligt först, jag föll också i vattnet på grund av bra recensioner men de är ofta bara falska
Automatiskt översatt:
2 månader sedan
Varje gång på trust pilot kommer de med hela spöklika historier, jag ignoreras i livechatten
förra gången var jag pausad i 3 timmar för en VIP-chef som kom in i chatten i 2 sekunder och stängde den sedan om det här företaget låg i Nederländerna skulle jag fortfarande vara där i eftermiddag
men tyvärr är detta ett ungerskt företag som förmodligen ägs av ryssar jag fick aldrig betalt de håller poängen högt på trust pilot genom att ge folk gratissnurr för 5 stjärnor
Som holländare är du den enda som helt enkelt kan besöka dessa människor personligen
och berätta en historia
Automatiskt översatt:
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