Hello,
do you have the same problem while playing games from a different game provider or in different casinos?
I think that this test should give you some idea.
Since it's not so easy to find the source of this problem I'd personally try a different casino.
Hallå,
Jag har aldrig haft sådana problem på något annat casino.
Well, I would not spend my time with games that are hardly functional.
I'm sorry, but I can't tell you where the problem lies. 🙁
Hej Radka,
Jag har bestämt mig för att sluta helt.
Eftersom den nya lagen i Tyskland och de tillhörande påföljderna är det bättre att sluta. Speciellt eftersom det kommer att finnas ett helt block från Tyskland för kasinon utomlands eller som inte har tysk licens.
Och innan jag möter straff här, slutar jag hellre.
Det är inte längre roligt i alla fall sedan bytet
Hello Sandor,
I understand completely. If it's not fun anymore, it's not worth it.
You can play those free games from time to time - no restrictions 🙂.
What do you think?
Även om jag redan är säker, bad de jag ville betala ut med om andra uppgifter från mig och de sa
Din begäran om uttag kommer att bli föremål för ytterligare verifiering, vilket kan ta lite tid. Den maximala granskningstiden är 31 dagar. Detta händer vanligtvis mycket tidigare.
vad är det tänkt att betyda när du sätter in omedelbart inga problem om du har tur och får något och sedan vill betala ut problemen får mig att rekommendera detta fresch casino till alla som bara skojar vad som händer!
I'm sorry to say that, this usually happens when the casino's system spots some irregularities in your deposits, gaming history, or payment options. Your account gets flagged and it triggers additional verification.
I think you should cooperate with the casino, it's usually the easiest way.
Deposit is something you do deliberately and willingly, casinos do not verify deposits - there is nothing to be verified the moment you deposit. Is anybody verifying you when you buy stuff online using paysafe method? No. Casinos verify players - that's what it's called the KYC (know your customer).
Some verifications are smooth, some are none. I hope you'll pass the check successfully and soon.
Let us know how it goes.
Jag gjorde en normal insättning med den första dubbla bonusen jag fick. Jag spelade helt klart en bonusspelare i en gräns på max 5 euro. Sedan var satsningen klar
Är det inte konstigt att du bearbetar lägre belopp och högre fastän de efterfrågades tidigare och inte vill bearbeta dem och vill också kontrollera att ingen kan förklara för mig att vad kasinon får göra de vill bara meddela svårigheter Jag ser mer eftersom jag aldrig kommer att rekommendera här igen, ingen av männen har tur för första gången i sitt liv och han får med största sannolikhet inte pengarna eller om 31 dagar tycker jag att det är fusk och orättvist!
I'm sorry, am not a casino employee hence I can't explain what's happening.
For that, you should submit a complaint instead. There is a section dedicated to the whole process, so browse it if you like:
https://casino.guru/complaint-resolution-instructions
If you decide to submit one, which I see as a reasonable step, you can do that by clicking/tapping this link.
Are you in?
Freshes Casino 😀
What is so funny? 🤣 Any concrete experience?
Ja, mycket bra kundservice & bra utbetalningstider 🙂
Du kan också vinna fina tider här om turen välsignar dig. 😀
Siddesign & spelval mega 🫡
Jag tycker att deras servitriser är okej också!
Helt klart värt ett försök 🙂
scam site with unfair terms and conditions 🙂 place 3 bets and (lost) and my account need to additional verification xd this will take till 31 days 🙂 for checking 3 bets 🙂 Casino have unfair terms and conditions and abuse rules 🙂 perfect reputation is a joke 🙂 as always on casino guru 🙂 they never mention about unfair terms and conditions (abuse rules against users... 31 days checking 3 bets 🙂 )
do not believe in KYC 🙂 this is abuse rules you can ask lawyer in any country about this 31 days rules 🙂 3 bets checked 31 days is ok for casino guru because this is KYC 🙂 remember... casino guru earn money on gamblers... so they need to convince people that this is for they own good 😉
Did they tell you they need 31 days in order to check the 3 bets? Because KYC has nothing to do with the 3 bets. KYC is related to your identity. Additionally, I know about cases where checking a single bet took months. But that was about sports bets and it was related to matches that were investigated by a police as "fixed matches".
xd you are funny 🙂 "fixed matches" 🙂 europol, sportsradar, betradar and others checked how many fixed matches are... in 2 years about 750 games was suspicions... i know because i cooperated with both xd fixed matches xD man... prima april was 11 ago xd
and no... there is no investigation about fixed matches... they start to investigation my account when i try to withdraw money 🙂 i place bets on 25 euro 🙂 try to withdraw money and they start investigation... so what if i not try to withdraw they no investigation about fixed matches? 🙂 scam company with unfair terms and conditions... i need more bookies like this one 😉 we will see what is fixed... 😉 i know my work...
I tough you know additional checks are very often a result of the submitted withdrawal. The casino isn't constantly checking all accounts and histories, it's usually done especially once the player submits the withdrawal. Casino ensures the winnings are legit.
What is so funny about fixed matches? Would be good to explain further, don't you agree?
Funny because casino and providers cooperate with law enforcement authorities... and... if there is suspicious about fixed matches you dont block account and check them by 31 days... and you (in this case casino) dont pass judgment... if game is suspicous casino/bookies/provider have duty to signal to interpol, europol and local police... not check by own hands xD and if game is suspicious you dont talk about this to guy how can be involved in fixed game... why? 🙂 I think this is rhetoric question...
Aaah, now I understand your point! Thanks!
Just a detail, this is the official procedure involving fixed matches. ok. It should be just an organized group of players making opposite bets, misusing the odds instead.
Being in the bookie's shoes, what would you do in the meantime? Would you pay out the money as a bookmaker, while having doubts about let's say correctness? I wouldn't - I would instead block the account for suspicion. 😀
I agree, it's rhetoric and theoretical 👍
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
