50 Crowns Casino – generell diskussion (sida 2)

Bonusproblem: chefen för livechatt kunde inte kreditera mig bonusen manuellt trots att jag inte hade spelat ett öre med mina pengar. Det enda uttalandet var att han skulle vidarebefordra det till lämplig avdelning. Och eftersom jag inte kände för att vänta dagar igen så spelade jag bara bort pengarna utan bonus.

Angående påståendet att du tillhör Hollycorn: Hur kan du då förklara för mig varför det står längst ner i ditt mejl att ditt casino ägs och drivs av Dama NV?

Ja, det tog mig 50 timmar också, och jag tror inte att det har något med betalningsmetoden att göra. För på andra casinon använder jag samma metod och blev alltid krediterad på samma sätt. Livechatten hjälper inte riktigt, den vidarebefordrar den till ansvarig avdelning, som du inte hör något ifrån.

They were probably owned by Dama once and got acquired by this current group. It's a deposit match bonus? In that case, your balance has to be untouched for a bonus to be credited manually, if it's free spins they can credit it no matter if the balance was used or not, if it's a bonus match I don't really see a reason for said delay, I have been credited deposit matches manually and it's a really quick process. I will suppose they were reviewing your transactions to check if you make enough clean deposits and if you are eligible for bonuses

Min balans var orörd

You said you gambled the balance away, understandable to do it because it makes no sense to have a balance seating on a casino if it's not for playing, again, I suppose they were checking your transactions to see if you also make clean deposits to be eligible for bonuses (most casinos don't like players exclusively making deposits with bonuses), but that checking shouldn't take that long. Technical issues can also be the reason, try asking them directly why the bonus wasn't credited

Du kanske borde läsa mina inlägg från början

Just checked and the deposit was delayed too, that explains why the bonus wasn't credited, I suppose there is nothing to do about the uncredited bonus, if I were you I wouldn't play there anymore, at least your experience serves as a warning for others

Hallå,

min insättning har inte krediterats till mitt konto än och jag har väntat i mer än 3 dagar. Jag vidarebefordrade alla skärmbilder av insättningen och mitt bankkonto för 3 dagar sedan och hittills har ingenting krediterats och jag har inte heller fått någon feedback. Du har redan fått pengarna....

Hej Radka, även om jag själv frågade casinot igen hur de kunde förklara för mig varför deras e-post säger att casinot drivs av Dama, så fanns det naturligtvis inget svar. För det är det verkligen?

Hello again, Gretche70!

Please, bear in mind, that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

We are sorry for misleading you in welcome letter, we have already fixed it.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, DerKoenig!

We are sorry to hear about the delay with your deposit. Please, note that the time of processing the deposit depends a lot on a chosen payment method.

We are always doing our best to solve it as fast as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. No worries, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well.  And you may always check up via chat if there were any updates in your case.

Have a nice rest of the day!

With Love,

50 Crowns team

Hello there, Gretche70 once again!

Please note that our welcome package does not require a bonus code, but since you entered one, the bonus was not credited to your account automatically. We deeply apologize for the inappropriate response from the manager via live chat regarding the welcome bonus. As you have already used your funds, we are unable to issue the bonus manually at this time; however, you are still eligible for our second and third deposit offers, which also do not require any bonus codes.

Have a nice rest of the day!

With Love,

50 Crowns team

Det handlar inte om bonusen för mig, ämnet är bockat av.

Min oro är att du inte kan förklara för mig varför ditt mejl säger att ditt kasino drivs av Dama NV. DET HANDLAR OM E-POST

fixade du det? Kan du bara byta namn? Från dama på hollycorn?

Jag har en bekräftelse från min bank att du redan har fått pengarna. Jag skickade alla skärmdumpar av transaktionen till dig och du vill berätta att pengarna tar längre tid? Redan 5 dagar????????????????????????????

Hello again, Gretche70!

We would like to inform you that unfortunately, there was a mistake in the welcome letter, and there was stated Damna instead of Hollycorn. We are thankful to you for noticing this mismatching and have fixed it already to avoid future misinterpretations. 

What is more - www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

Hope for your understanding.

With Love,

50 Crowns team.

Hello again, DerKoenig!

We understand that it can be frustrating to wait for a response regarding the deposit longer than 24 hours, however, some payments can be processed up to 5 working days on the side of the payment provider. We are trying to resolve it as quickly as possible, however, it depends on many other factors, that are out of our control as well.

By the way, in order to get a more detailed response regarding your case, please, contact our support team. They are available 24/7.

Have a nice day!

With Love,

50 Crowns team

Hallå,

Jag har väntat i 6 dagar och ingenting har kommit in på mitt konto.

Ditt supportteam är helt värdelöst. De påpekar bara att problemet redan är vidarebefordrat och att de inte längre kan göra det. Mycket detaljerad information...

Varför ska det vara så svårt att stämma av min kontobokning med pengarna du har fått? det här är ett skämt Dessutom får du absolut ingen feedback från dig....

Hello there, DerKoenig!

Thank you for your prompt reply.

We would like to assure you that we have been working on your case all time along, however, in case the payment has not been processed on the side of payment provider yet, there is not a lot that can be done from our side. Most likely due to the fact that your deposit has not been completed on the payment provider side yet, and in order to prevent misleading,you receive almost the same replies from our support team. Rest assured we will inform you via email as soon as there will be any updates.

We are truly sorry for the delay and inconvenience caused, and we hope it will be solved quickly.

Have a nice rest of the day!

With Love,

50 Crowns team

Har dina pengar krediterats nu? Hur mycket satte du in?