ForumCasinon50 Crowns Casino – generell diskussion

50 Crowns Casino – generell diskussion (sida 4)

1 år sedan av Gretche70
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6831 visningar 72 svar |
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Anonymized468
1 år sedan

Hello there, Balintm!


We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.

We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers. 


We hope for your understanding, and we will inform you regarding any updates as soon as we get them.


Kind Regards,

50Crowns team



1 år sedan

Thanks.. on top of my terrible luck lately I seem to have an incredibly hard time receiving the money on those few occasions where I manage to win something😂

1 år sedan

I honestly don't know what to say. One would assume achieving a win is hard enough... You gave it another level by struggling with the withdrawals. My fingers are crossed for you!!! 🤞🙏

50 Crowns Casino
1 år sedan

Yeah I get that, but since I haven’t received the cashout in the timeframe stated in T&C, I feel like this should go both ways and it’d be a fair compensation to waive this rule only for the duration of this one bonus. It’s fine though

Radka
1 år sedan

🖤

1 år sedan

Got an email from 50crowns a couple hours ago that my cashout was successful and it also got changed in my casino profile from pending to successful… Not sure what this means now 😀

1 år sedan

fileGot this one as well just 2 hours ago. These would imply that the money was only sent today which contradicts what you’ve been saying here on the forum. Fine by me though if it’s actually gonna arrive now

Anonymized468
1 år sedan

Hello there, Balintm!


We are sorry for the inconvenience caused, and we will do our best to prevent a similar situation in the future. Our relevant department is already working on it.

We would like to inform you, that according to the latest updates, your winnings have reached the bank and should be issued to your bank account soon.

We apologize for the situation that has happened, and we hope for your understanding in this case.


Kind Regards,

50Crowns team

Anonymized468
1 år sedan

It seems you we're right. One way or another should now be a question of a few more days - I hope! 😉🙏

1 år sedan

Got the money today🤘

Anonymized468
1 år sedan

Call the limo!

balintm got the money! 👌🙌👍

Nicely done, well better luck next time, I guess 😋

1 år sedan

Hej, jag deponerade via mifinity. Nu har jag vunnit, laddat upp allt för verifiering och även fått ett mail om att jag är verifierad. När jag sedan ville betala ut fanns ingen mifinitet tillgänglig. Chatten informerade mig sedan om att mifinity inte skulle tillåta några utbetalningar. Ok... Och hur får jag mina pengar nu? Jag borde betala ut via banköverföring. Ok... jag angav alla uppgifter och ville sedan dra tillbaka. Ungefär en halvtimme senare avvisades min utbetalning med motiveringen att jag var tvungen att verifiera mitt bankkonto. Jag laddade då upp ett kontoutdrag.. Begärde utbetalning igen.. Och ja, ingenting har hänt sedan dess. Det har gått 2 dagar nu. Verifieringen tog ungefär en halvtimme. Den första betalningen som avvisades var ungefär en halvtimme. Nu när allt finns där... Det händer ingenting längre. Och när jag läser vad andra har upplevt före mig... Jag blir verkligen besviken

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Hakuchin0
1 år sedan

Hello.

Sounds like the casino should pay more attention to the current situation. 🤔

May I know whether any of those withdrawals were left pending? That would mean someone will check it, preferably from the financials.

Let me know, please.




Hakuchin0
1 år sedan

Hello there, Hakuchin0!

We appreciate that fast payments are essential for gambling platforms, and we are doing all we can to ensure our clients receive quick processing of payments. However, we would like to kindly point out that certain methods may not be available depending on the geographical region, which may have been why you were not able to use Mifinity for withdrawal.

We kindly request that you provide us with more information on the withdrawal process, so we can better understand the situation and offer assistance. Alternatively, we would be more than happy to help you if you contact our support team with your request.

Kind Regards,

50Crowns team.

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