2 år sedan
I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!
1win Casino – generell diskussion (sida 8)
2 år sedan
I do not think its about the war, they operates from India I guess!
I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.
Now the casino believes, Abdulrahaman is me!
In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.
1
2 år sedan
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
2 år sedan
I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.
1
2 år sedan
Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.
2 år sedan
hur kan de säga att du hade flera konton? och det är i alla fall en rysk sida, säger du att krig har något med det att göra?
eller är de opålitliga?
Automatiskt översatt:
2 år sedan
I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.
2 år sedan
ja .. jag hoppas att vi kan ingripa i tid, och lösa det på bästa och kortast möjliga tid
Automatiskt översatt:
2 år sedan
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
2 år sedan
I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.
2 år sedan
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
2 år sedan
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
2 år sedan
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
2 år sedan
så jag väntar... inget annat går att göra.. men det är löjligt att uttag tar så lång tid. Men jag ser att jag inte är den enda ... grrrr !!!
Automatiskt översatt:
2 år sedan
okej, jag är redan nöjd med att du är intresserad och du har gett mig många svar ... tack så mycket
Automatiskt översatt:
2 år sedan
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
2 år sedan
Hello, Hafsat
I guess I'd do the same, but on the other hand, I fear that no options have left. 🙁
2 år sedan
That's the option i felt i had left.
Ändrad av författare 2 år sedan
2 år sedan
Jag ber om ursäkt, men om mina meddelanden är I GODKÄNNANDE i avsnittet KLAGOMÅL, vad ska jag göra? vem ska godkänna?
tack
Automatiskt översatt:
2 år sedan
Men detta är inte lagligt ... om jag vinner pengar så är det MINA pengar
Automatiskt översatt:
2 år sedan
ok, jag väntar på att Petronela ska titta på klagomålet, förhoppningsvis bra
Automatiskt översatt:
