1win Casino – generell diskussion (sida 7)

Sure, I forwarded the e-mail you received from the licensing authority to Natalia.

I'm still looking at the reply from the licensing authority and still feel like they've probably made a mistake they're not aware of. It feels more like they wanted to send this "funny" message to one of their colleagues, but they replied back to all of you instead. Really, I have no other explanation for this 😕

Yeah I think so, allow me to say its sounds like a mockery message sending to one's friend/colleague....I believe they're familiar with such cases!

Thank you daniel, I really appreciate!

Hello Daniel,

I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.

I got that email from the authorities on the 6th of September.

Maybe I wouldn't have contacted the authorities if they've responded to my complaint.

My case had been closed long ago, so I do not think there's anything that can be done from your side!

My point here is that, why didn't the 1win casino say that the 1 person is 3? why did they say its Abdulrahaman and I,meanwhile the three of us were tagged in the email.

This means that both the authorities and the casino are not good to players!

I see that you're having an opened complaint, best wishes on your complaint.

It is well,

Thank you for your wishes.

Hej, jag har precis registrerat mig på denna sida och jag hoppas att du kan hjälpa mig ..

den 25 september vann jag vad på 1Win, och efter att ha provat uttaget minst 40 gånger (det nekades alltid), sedan gick det till behandling (väntar), sedan den 26 september kontaktar experttjänsten mig via e-post och ber mig om dokument relaterade till kontot, kort och registrering, jag skickar allt ... men till dags dato har jag inte fått pengarna än.

chatt kundtjänst är värdelös och inkompetent.

De svarar alltid på e-postmeddelanden med automatiska fraser.

kan du hjälpa mig?

tack

Well, I have seen people scaling through its verification, so be calm, for at most 30days, if you're lucky they'll release your funds,and if you're less lucky, they'll qoute 9.7 clause and say you've violated the rule.

And that will be all,your money will be confiscated and account will be blocked.

tack för din omtanke,

de svarade mig den 26 september med detta meddelande

Hallå!

I enlighet med s.10.3. För att bekräfta informationens riktighet kan företaget begära dokument som bekräftar kundernas identitet

För att utföra en omfattande och objektiv verifiering, vänligen ange följande information till vår e-postadress

1. identitetsbevis

2. elräkning med bevis på hemvist

3. en bild av ditt ansikte med en identitetshandling i ett väl upplyst rum

och jag har tillhandahållit all nödvändig dokumentation, men jag har inte fått något ännu, det har gått ca 20 dagar

;;;:. t rum;

Yes Afterwards, you're also supposed to received a message that your documents had been recieved and that you'll receive a message that within 14days at most 30days if additional verification is needed, a result base on the check made on your account.

bra, det här meddelandet kom direkt efter några minuter ... så de 14 dagarna börjar från 26 september ... till dags dato har ingenting kommit.

Which means you'll have to wait for the duration given(14-30days), nevertheless if you wish you can open a complaint.

tack, jag har öppnat ett klagomål, vi hoppas att det kan vara till någon nytta.

tusen tack

You're welcome, I felt I victim of the casino aswell, but my experience was a bad one, they didn't pay me my winnings.

Jag är ledsen, får jag fråga dig hur mycket vinsten (obetald) är och hur löste du det?

It was a $130+

It wasn't solved, it was rejected, the casino got a way of manipulating my complaint manager into believing that I had multiple accounts!

och hur kan du bevisa det?

men jag väntar på deras svar, men det är en konstig sida, det har aldrig hänt mig att vänta så länge på ett uttag

Prove what??