Dear Valter,

First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.

We are sorry to hear you are disappointed, however, please note that we do not usually experience missing deposits. In case this is encountered, in order to escalate the matter to our responsible department we ask the player to provide all the documents needed such as proof of payment or bank statement. Therefore, we urge you to contact us by email at support@casinozer.com or by live chat and our team will be more than happy to help you.

We apologize for the inconvenience and we wish you a good day!

Kind regards,
The Casinozer Team

Good day Valter_Mendonca. We are very sorry that you had such unpleasant experience playing at our casino. Please provide your player id (or email you registered with) for us to check your issue and provide you with a detailed answer for your request.