3 månader sedan
Du kan inte skriva, utan bara sådant som du tycker är riktigt relevant för ärendet, men jag rekommenderar att du skickar ditt klagomålsmail i detalj till alla mejl jag skickat till dig ovan
Automatiskt översatt:
How to contact the Antillephone N.V. (Curaçao) licensing authority (sida 10)
3 månader sedan
Okej, jag ska göra det. Hur snabbt gick det för dig?
Automatiskt översatt:
3 månader sedan
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
1
3 månader sedan
Jag kan bara hålla med dig. ☺️
Automatiskt översatt:
3 månader sedan
Det var en lång process där jag lärde mig mycket, främst att det finns kasinon som inte kan lösas med några få e-postmeddelanden, du måste klaga på offentliga sajter, som jag förklarade för Jenny, vissa kasinon och tillsynsmyndigheter lägger större vikt vid klagomål. skrivet på TrustPilot. Ju mer exponering du har desto bättre! Curacaos kasinon, särskilt de som är licensierade av Antillephone NV eller CEG, vill vanligtvis inte visa mycket uppmärksamhet... de har vanligtvis mycket att dölja
Automatiskt översatt:
3 månader sedan
Det var en vecka Jenny. Men BetOnRed gav verkligen stor vikt åt TrustPilots klagomål
Automatiskt översatt:
3 månader sedan
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
3 månader sedan
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
3 månader sedan
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Ändrad av författare 3 månader sedan
3 månader sedan
Ja, det gör jag, och ärendet ska ha lämnats över till regulatorn, men det är vad Roku Bet säger... Jag har inget mejl från Antillephone NV som bekräftar detta. Men Roku Bet är licensierad av Antillephone men är nu "kontrollerad" av eMoore NV:s efterlevnadsteam, som jag tyckte var en mer trovärdig enhet. Åtminstone eMoore NV-webbplatsen har adresser, e-postmeddelanden och ställen att klaga på.
Bifogade bilder från Roku-webbplatsen och svaret som ges på den portugisiska Queixa-portalen.
Kan CasinoGuru hjälpa mig med denna information? Kontakta eMoore NV efterlevnadsteam? Förresten, även om Roku Bet och BetTilt-licensen är från Antillephone, är det en underlicens, måste inte Abudantia BV-gruppen följa reglerna i Curaçaos Master License-lagar? Snälla hjälp mig.
Automatiskt översatt:
3 månader sedan
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
3 månader sedan
Titta, du kanske inte är så långt ifrån sanningen, många av dessa kasinon som Leon och Twin kommer alltid att finnas i östländer, nämligen Ryssland. Om de använder en webbplats som heter "offshore läckor" och gör en sökning på "ORing Limited" eller "Moonlite NV" kommer du att bli galen 😂 det finns minst 20 olika företag kopplade till Casino Leon Bet
Automatiskt översatt:
3 månader sedan
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
3 månader sedan
..whether the casinos will cooperate..
And this is the problem with online gambling.
Licensed, unlicensed. Curacao, Malta, UKGC. At the end of the day, none of it means a damn thing, as the only person deciding if you get paid, is whoever is in charge of casino finances.
If a casino doesn't want to pay you, they won't. It's as simple as that. For most people, there's absolutely nothing you can do to get your money, because there's nobody in charge of making sure players get paid.
The commissions and regulatory bodies are all a farce. They exist solely to make players feel "comfortable" giving their money to these shady businesses. They'll also take a big chunk of change from every operator so they can line their own pockets. As long as that money keeps coming in, they don't give a single Fudgsicle.
Let's use Blazzio as a recent example.
One day, they just decided to pull the plug on their operation. No warning was given to players. No responses have been sent out. All they did, was change their website to look like a geo-block.
Try to look up information about this, and you'll find next to nothing. You'll see complaints that people have sent to affiliate sites such as this one. You'll even see some sites still recommending it as a safe place to play! Painfully missing, is any actual NEWS relating to their shutdown. Nobody seems to know a damn thing about what happened.
In this "regulated" industry, how is it possible for a casino to just pull the plug - taking (very likely) millions of dollars of players funds along with them - yet it doesn't even make a single news headline. Not even the affiliate sites had much to say about it.
There are people that lose their life savings to places like this and yet nothing ever happens to the people responsible. At the VERY LEAST, the regulator should be investigated by the Government of Curacao, but that won't happen. They're in the midst of new regulations, which is only making things more confusing, as they're too busy enjoying their Carribean beach lifestyle to give a flying phuck about the players.
/End rant
3 månader sedan
Hi!
From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.
I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.
If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.
Aside from this, I can appreciate your viewpoint.
3 månader sedan
so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.
3 månader sedan
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
3 månader sedan
I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.
Try it anyhow, and you will see.
3 månader sedan
Vad jag förstår EM Group, hanterar eMoore NV nu klagomål och efterlevnad för Roku Bet / Abudantia BV och en stor del av Curaçaos kasinon. Om företaget svarar snabbare, och är mer avslappnat även i e-postmeddelanden, varför skulle inte CasinoGuru faktiskt försöka hjälpa sina lojala supportrar och webbplatsbesökare? För glöm inte att ditt mål, förutom att utvärdera kasinon, också är att hjälpa spelare att lösa problem, det är därför det finns klagomålsdelen
Automatiskt översatt:
3 månader sedan
But don't you maybe think that there's more you guys could do outside of the legal stuff?
Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?
This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.
Something like this would help a lot of people.
3 månader sedan
Good idea, In my opinion, this warning says it too:
(example shown in the Safety Index tab)
🤷♀️
3 månader sedan
Det slog mig precis att jag också skrev till trustpilot när jag klagade på ninecasino. Jag vet inte om det hjälpte, men jag fick mina vinster. Det kan nog verkligen hjälpa. CEG hade hotat med sanktioner och böter för att kasinot inte reagerade. Tråkigt men sant. De accepterade plötsligt mitt erbjudande på 50% och betalade ut blixtsnabbt
Automatiskt översatt:
3 månader sedan
Genom att klaga på rätt ställen, skriva rätt, visa alla bevis och brott mot Casinots regler för regulatorn är det möjligt att komma dit du vill! I det här fallet gav jag dem inte en minuts vila... som du kan se här var BetOnRed snabba med att återbetala summan som spenderades på spelet. Jag var bara tvungen att bevisa att det inte finns tillräckligt med KYC eller spelarskydd på sidan... faktiskt inget! 
Automatiskt översatt:
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