How to contact the Antillephone N.V. (Curaçao) licensing authority (sida 10)

Du kan inte skriva, utan bara sådant som du tycker är riktigt relevant för ärendet, men jag rekommenderar att du skickar ditt klagomålsmail i detalj till alla mejl jag skickat till dig ovan

Okej, jag ska göra det. Hur snabbt gick det för dig?

This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.

Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.

Thanks for helping people out! You're one of the good ones.

Obrigado!!

Jag kan bara hålla med dig. ☺️

Det var en lång process där jag lärde mig mycket, främst att det finns kasinon som inte kan lösas med några få e-postmeddelanden, du måste klaga på offentliga sajter, som jag förklarade för Jenny, vissa kasinon och tillsynsmyndigheter lägger större vikt vid klagomål. skrivet på TrustPilot. Ju mer exponering du har desto bättre! Curacaos kasinon, särskilt de som är licensierade av Antillephone NV eller CEG, vill vanligtvis inte visa mycket uppmärksamhet... de har vanligtvis mycket att dölja

Det var en vecka Jenny. Men BetOnRed gav verkligen stor vikt åt TrustPilots klagomål

I'm glad you got paid!

Dealing with the more popular casinos, ones with establishes names and reputations, always helps.

The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.

Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.

Just my $0.02

I've always had my suspicions about 8048/JAZ.

Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...

If I'm not heard from for a while, you'll know why lol

Lol mods have a ton of reading to do here when they wake up 🤣

Hi, Radka! Jaro! 👋

Hello.

It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.

Titta, du kanske inte är så långt ifrån sanningen, många av dessa kasinon som Leon och Twin kommer alltid att finnas i östländer, nämligen Ryssland. Om de använder en webbplats som heter "offshore läckor" och gör en sökning på "ORing Limited" eller "Moonlite NV" kommer du att bli galen 😂 det finns minst 20 olika företag kopplade till Casino Leon Bet

But don't you maybe think that there's more you guys could do outside of the legal stuff?

Making taking a proactive stance and start warning players about casinos/operators/regulators with shady business practices?

This casino is operated by (insert name). There are many cases of non-payment with this operator and they are non-responsive to our team. We highly suggest playing elsewhere.

Something like this would help a lot of people.

Hi!

From my perspective and also from my experiences, if the player reaches out to any licensing authority, the person who decides whether the player's issue should be addressed and settled is someone from the licensing authority. Sadly, many player's requests remain unaddressed. I also agree that these authorities sometimes act more in favor of casinos by ignoring complaints.

I believe there is a way to prevent these issues from occurring. Play exclusively at casinos that are authorized in the nation of your permanent residence.

If we stick with our nationally licensed casinos, Curacao or Malta-licensed casinos would be left with quite a little traffic, I think, and surely their possible issues could not be avoided so easily. From what I can tell, especially on this forum, players prefer Curacao or Malta because they come from highly regulated markets. Most of them take this risk to avoid the regulations. These players create the demand.

Aside from this, I can appreciate your viewpoint.

so what does CasinoGuru really does? 😅 I saw a Post that shows that you have good relations with some operators and regulators from Curaçau .. but until now no one could help me 😅 why can’t you speak with any company? Its not like they are doing the right thing or doing legal stuff 😂 as for the eMoore N.V they are not just a compliance team… you should have good relations with them.. because they are managing/helping almost every Casino in Curaçau. They are license holders, regulators, complaince team, everything that a modern casino from Curaçau has to got.. They do the Service. They are the owners of TrustMore, and most of new and some oldschool Curaçau Casinos even got the same address from TrustMore.. yes, they rent off shore offices too.. so, I Think CasinoGuru have to Know the guys from the EM Group 😅 they are now present in Curaçau, Malta, Cyprus and Netherlands.

I am not familiar with this kind of information, but you could try asking your complaint handlers. But I really believe that we do not act in such a way. I explained in my previous reply.

Try it anyhow, and you will see.

Hi there,

We do not often get the chance to see how far players can go on their own, so I am especially happy about that.

Have a good day! 🖐

Vad jag förstår EM Group, hanterar eMoore NV nu klagomål och efterlevnad för Roku Bet / Abudantia BV och en stor del av Curaçaos kasinon. Om företaget svarar snabbare, och är mer avslappnat även i e-postmeddelanden, varför skulle inte CasinoGuru faktiskt försöka hjälpa sina lojala supportrar och webbplatsbesökare? För glöm inte att ditt mål, förutom att utvärdera kasinon, också är att hjälpa spelare att lösa problem, det är därför det finns klagomålsdelen

Good idea, In my opinion, this warning says it too:

(example shown in the Safety Index tab)

🤷‍♀️

Det slog mig precis att jag också skrev till trustpilot när jag klagade på ninecasino. Jag vet inte om det hjälpte, men jag fick mina vinster. Det kan nog verkligen hjälpa. CEG hade hotat med sanktioner och böter för att kasinot inte reagerade. Tråkigt men sant. De accepterade plötsligt mitt erbjudande på 50% och betalade ut blixtsnabbt

Genom att klaga på rätt ställen, skriva rätt, visa alla bevis och brott mot Casinots regler för regulatorn är det möjligt att komma dit du vill! I det här fallet gav jag dem inte en minuts vila... som du kan se här var BetOnRed snabba med att återbetala summan som spenderades på spelet. Jag var bara tvungen att bevisa att det inte finns tillräckligt med KYC eller spelarskydd på sidan... faktiskt inget!