Svenplay Casino – generell diskussion (sida 6)

Nej, Casino Guru är för svag. Jag har alltid kontaktat LCS Ltd direkt på grund av min självuteslutning. skriven, och ändå är du inte blockerad överallt. Ursäkter på ursäkter....

Jag pratar om en utbetalning inte ett självförbud

Hello.

I'm sorry to say that, but it has never been within our power to block a player's account. Only the casino's employees can do that. Furthermore, we have no authority over any licensing provider or local regulations.

You say we are weak, yet you keep submitting complaints. Is there perhaps something I can help you with?

I checked the casino safety index, which seems too low for my taste, and found this:

"Very high value of withheld winnings in player complaints in relation to the casino's size"

I guess I understand the necessity of asking. Even though I can't say for sure how many players have been paid so far, I do hope the complaint will help you eventually. For now, concentrate on passing the KYC, I'd say this is essential for now. Let me know as soon as you pass it, please. 🙏

Hallå,

Tyvärr kommer inte ett enda dokument om mitt adressbevis att accepteras.

Ingen aning om vad mer jag ska göra?

It basically means they are not going to pay you. I think the easiest way to at least have a chance is to make a complaint to MGA or MADRE. If you really have tried to send valid documents which are not accepted for some reason, mention this in the complaint. Do they tell you what is wrong with your documents?

Hallå,

Ja, de accepterade allt utom bekräftelse av adressen.

Tyvärr accepterar de inte ett enda dokument. Jag skickade mitt kontoutdrag till dem med mitt namn och adress!

Jag har nu skrivit till dig att jag rapporterar det till MGA.

Tror du att MGA kan göra något åt det?

Vänliga hälsningar och tack

Hi, I see you still haven't managed to verify your account. Did you ask the casino what is the problem with your address if it is the only document that was not accepted ? Be sure to mention these facts in your complaint and answer Tomas' questions so he can move on. 

However, I also see that you have written that you will also file a complaint with the licensing authority. Have you already done so or are you just about to ?  

Hi, I don't think it's necessarily because the casino doesn't want to pay, although I understand that it's certainly not a pleasant situation to be in. 

However, you also found yourself in a situation where you had a problem with account verification if I remember correctly. We'll see where the complaint team gets us and hopefully everything can be resolved. 🤔

Hallå,

ja, jag har skickat flera dokument till dig.

Men jag får alltid samma svar.

Jag har redan registrerat mig hos MGA.

Jag skrev också tillbaka till Tomas.

Do you think you get the same answer from the casino all the time ? As for the documents and the answer to Tomas, thank you because he will be able to move forward and we will be closer to a solution. 

Regarding the complaint to the MGA, could you let us know how it will develop there as well ? I think it will also be quite insightful for the players to see what you are going through.

Anyway, I strongly believe that everything will turn out well in the end. Fingers crossed. 🤞

Ja, de skriver alltid tillbaka samma sak till mig.

Jag har en allmän fråga.

Vad är skillnaden mellan ett kontoutdrag och ett kontoutdrag från banken.

Jag skickade ett kontoutdrag till dem med min adress och namn högst upp.

Men de vill ha ett kontoutdrag?

Jag skickade ärendet vidare till MGA.

Väntar fortfarande på svar.

Hmm, it looks to me as if they are two of the same thing. Did you try to ask what the casino sees as the difference between the two and what you should send ? I think they'll know best what they need, because I'm confused if I have to admit it.

As far as the MGA is concerned, I will wait to see what they say and what you write.

I'll try to shed some light here:

I'd say there is just one bank statement, but the way you acquire it may affect its authenticity.

Additionally, some people (not saying it's this case) mistake transaction history for bank statements.

Bank statements usually serve as proof of address and account holding, while transaction history usually declares a deposit.

To be more concrete, how did you acquire your bank statement, please? Is this the official version that your bank sent you?

Ja, jag skrev ut kontoutdraget från automaten på banken.

Jag tog ingen skärmdump eller något liknande.

I Österrike kan du få kontoutdraget utskrivet direkt på banken.

Jag skrev till casinot vad skillnaden skulle vara mellan ett kontoutdrag och ett kontoutdrag.

Det verkar för mig att de inte vill verifiera det.

Tyvärr har jag inte längre en plan på vad mer jag kan skicka

Ok, so good so far. Just a question: where did the "account statement" come from?

We were talking purely about bank statement, so what is this account statement? Is it associated with your bank account?

The way I see it, you seem a bit concerned that the casino insists on a bank statement when this account statement provides the same information, am I close?

I think, even from the casino's perspective, it is important to verify the specific information you can provide. Not to be stubborn about the source. Once the statement is original, it should be considered worthy, or you must be told what is wrong with it.

Hallå,

mitt konto har äntligen verifierats och jag kan göra ett uttag.

Jag ville fråga om någon redan har fått en utbetalning från Casino Svenplay?

Hello, it took quite a long time since I see that you wrote your last post, more than half a year ago. 

Anyway, I'm glad that the account verification has been resolved successfully and you can now withdraw. 

To answer your question, according to what I have seen in the complaints, the last time the player received money was 3 months ago. 

However, the casino has a pretty low safety index, so I would think twice about playing here or continuing if you manage to withdraw. 

Anyway, let me know how it goes for you and if you managed to get the money.

Ja jag vet.

Jag kommer att hålla dig uppdaterad när jag får en utbetalning.

Sure, I will wait for, I believe, positive news.