Svenplay Casino – generell diskussion (sida 7)

Hej, det är något konstigt med SvenPlay Casino. Mitt uttag godkändes via e-post och behandlades den 26 juni 2024. Men jag har inte fått pengarna än. Har du någon erfarenhet av hur lång tid det tar?

Hello, according to the user reviews and also based on its lower Safety Index 👈, it seems this was not the best pick. On the other hand, it's fair to say, especially since the user reviews are not pretty fresh, I would suggest asking the casino directly.

How does it seem in your casino account, for instance? Is the withdrawal marked as complete?

In my opinion, it's always worth consulting withdrawal-related problems with someone from support. Based on the preferred payment option, they should be able to check it out for you.

Do you care to try?

Ja, sajten är inte heller särskilt tydlig. Ja, jag skriver till dem hela tiden och de säger att pengarna är utbetalda. Nu har det gått 5 dagar. Hur länge tycker du att vi ska vänta?

Well, we give casinos 14 days to send money to players. But if you have written to them and they have said that the money has been sent, I hope it will be as soon as possible. What payment method did you use? In your player account and withdrawals, does your withdrawal also show marked as successful ? 

I would say try to be patient and if nothing moves and you don't get the money, you can write and we will try to look into it more and help you. 🙂

Hej, så banköverföring, de skrev den 26 juni att det var under behandling men jag har inte fått något än. Här är en bild på hur det ser ut för dem. In och ut. Det borde egentligen stå att 1000 euro har genomförts.



In my opinion, this is longer than expected, even for the bank transfer. Could you ask the support or chat to provide the transaction number, I would also check pending transactions, though.

Also, it won't hurt to ask your payment provider; still, knowing the transaction number would be very handy.

Hej, jag har pengarna

See? Things were not as dark as suggested 🙂. I'm glad the trouble has ended!

Out of curiosity, are you happy enough to keep playing there?

Ja varför inte? Efter uttag vann jag 1000 euro igen bara en dag senare och fick ett mejl om att det hade betalats ut. Jag ville fråga vad sägs om Lordspin Casino, känner du till det casinot?

So it's great to see that you have a winning streak so may you continue to do well. 

As for the other casino, I see that it doesn't have a higher safety index, so I personally would be cautious before depositing. We don't have that much playing experience there so I would be even more careful if you want to play there. But I probably wouldn't change a winning casino. 

Jag fick ett mejl från svenplay: "Vi märkte att du inte har använt ditt Svenplay-konto genom att logga in på sidan på 330 dagar.

Efter 30 dagar, om du förblir inaktiv, kommer ditt konto att betraktas som vilande. Oanvända konton debiteras en månadsavgift på 5 euro (eller motsvarande valuta), som dras från ditt saldo tills ditt saldo är noll.

För att undvika sådana avgifter, vänligen logga in på ditt konto."

Jag kontaktade svenplay på deras e-post, som jag tog från svenplay-sidan, men meddelandet går tillbaka till min e-post "Olevererad post returnerad till avsändare". Jag gick sedan till deras chatt där jag fick samma e-postadress" " men samma sak händer igen, e-post fungerar inte med dessa, chatten är bara offline.. 9cnt är pengar på det kontot, när jag försökte starta spelen står det bara "Fel vid start av spelet"

är detta kasino fortfarande i drift men deras kundtjänst fungerar inte. är därför bara bedragare.

Jag tog kontakt med dem via chatt och de sa att de kommer att skicka ett mail som du måste svara på att kontot kan stängas, jag svarade på det mailet och det kom tillbaka som felaktigt. de har ingen kundtjänst.

Jag fick precis reda på att svenplays e-postsystem tror att min e-post är spam och att det är därför mejlen returneras. ja de är riktigt dåliga på att betjäna kunden och nu gick kundtjänstchatten direkt offline när jag la min mail där.

Jag får det här meddelandet tillbaka från dem när jag skickar ett mail till dem:

"Olevererad post returnerad till avsändaren"

"Detta är postsystemet på host meiliboxi.fi.

Jag är ledsen att behöva meddela dig att ditt meddelande inte kunde

levereras till en eller flera mottagare. Det bifogas nedan.

För ytterligare hjälp, skicka e-post till postmästaren.

Om du gör det, vänligen inkludera denna problemrapport. Du kan

radera din egen text från det bifogade returnerade meddelandet.

E-postsystemet"

så jag kan inte göra något mer för att stänga kontot när de själva inte vill att jag ska stänga mitt konto!!!

och kundtjänstchatten är direkt offline när jag loggar in!!!

Hi, it's not exactly the happiest thing to get an email back. Do you have a normal domain and not a temporary one? I would also expect you to be able to resolve it with chat but I see you failed there too. 

If you need help you can contact us. If you don't need the account, then basically nothing should happen except that the few cents you have there will disappear. 

So do you think you need help or not? 

jag behöver ingen hjälp Jag ville berätta för andra användare om denna svenplay kundtjänst. det är inte värt att lägga pengar på detta casino. Jag satte in 2 gånger där och det totala beloppet är ca 50e. Jag försökte också stänga detta för ett år sedan, men redan då var det samma sak att kundtjänsten är riktigt dålig.

Sure, it's definitely a good thing that you wanted to share your situation. I would say that I wouldn't be too happy with that kind of support either, but unfortunately it's not excellent everywhere and there are many casinos where you'd be met with poor treatment. 

It is therefore important to find one where you know you can rely on the support and not the other way around. At least for me it would definitely be important. 

May your experience only get better in the future.☘️

Here's my experience with these scammers.

After a series of document verification and cancelling my withdrawals which resulted in 9 different documents being reviewed and accepted in a month process, I finally tried to make a new withdrawal on 4 February 2024 (Even russian bookmakers had more lenient verification and they actually paid me).

After 5 days (9 February 2024), they sent me an e-mail stating that my withdrawal is rejected and that I breached terms 3.1 and 12.10 which were copied directly from their website. Both these terms imply I've breached at least 10 different conditions (VPN, cheating software, IP falsification, forged documents, fraudulent activities, bonus abuse ...), which I declined via both e-mail and live chat, but they told me the decision was final. I haven't even used a bonus on their website yet it's part of their claims which is a joke.

On 10 February 2024, I sent them another email asking them to be more specific about the terms they claim I've breached, and specify the exact reason why my money was taken from my account, but to this day they don't want to answer.

I know I didn't breach any of their T&C, and my money was won fairly by betting on sports and won 6868.5€. Honestly, I don't see any reason why I'd cheat and I've never had a casino accuse me of breaching their T&C until I met these scammers.

I've also reached out to MADRE who decided to open a case, and you know what their decision was? They actually stopped the case because I live outside the EU and it's the operator decision if they want to proceed with the case or not, and obviously they refused. I mean it's a joke really not even their designated ADR can help you.

TLDR : Svenplay confiscated my winnings based on unjustified T&C.

As I can see, this is a really long-going process for you, so I hope that our team will be able to investigate the matter in your complaint.

We have to wait and see if the casino will communicate with our team first, and only then we'll be able to intervene.

May I just ask why you waited this long to submit a complaint, if you don't mind?

It was a gradual process to try and recover my money. MADRE for example took 4 months to respond.

Understand now. Well, hopefully it'll take much less to get this solved.🤞

Please this casinonwith that licence is behind 35 casinos. When a casino get many bad rewiews the casino pop up a new one different name same license. Stop this scam they are doing. Its your responible claiming being a big rewiew and helping site for players.

Stop this scams and this license casinos in not the only with same scam.methods.

Stop them from scamming us now!!!

Hello, that's sadly a common practice, and no one can stop such operators from opening new casinos. There are no technical or other grounds. What we can do and have always been doing is keeping track of fresh casinos with kind cooperation with this community of players and trying to find connections. However, the practice you described also involves covering the tracks; thus, there is no 100% working solution. Precaution works the best, I'm afraid.