Svenplay Casino – generell diskussion (sida 2)

De första 1 000 € kom in på mitt konto idag, vi får se hur lång tid det tar innan de återstående 3 000 € kommer in

Det är bra att de betalade så snabbt 😎 hur lång tid tog det tidsmässigt? Det har redan gått 27 timmar och betalningen har inte börjat än.

Glad to hear this! Been following this thread. I'm terrified of this casino. About a month ago I tried to withdraw, submitted ID card, photos of debit card, bank statement as proof of address (with accompanying selfies) but my withdrawal was rejected because they wanted an additional form of ID and official document from my mobile provider (which is impossible because I'm a prepaid user). They then said I could provide a screenshot from my mobile provider's app but I had to get a passport (I'm in South Africa and that can take upto six weeks). Finally got the passport and made a withdrawal request yesterday. I'm praying to the heavens that I'll get it. Out of curiosity what form of ID did you use and we're there any problems about proof of address and mobile number?

The hopeful optimist in me thinks that they requested additional forms of ID in October (passport or Driver's license, which I didn't have) because South African ID cards (unlike some other countries) do not have expiration dates whereas on Svenplay they stated that the images of the document should show date of issue and expiration date. When they asked for additional forms of ID they never said that that was the issue so that's just my guess in hindsight. Passports and Driver's licenses of course have expiration dates but I don't drive so I had to spend weeks waiting for a passport just to do this withdrawal. I'll update everyone here how the withdrawal goes as I've been waiting just over 24 hours now. Fingers crossed!

Jo, första gången den kom tillbaka till kontot när man var tvungen att sätta en selfie, men sedan senaste uttaget har det gått ca 48 timmar

Hello,

quite a story you've been through, I hope that all will be good in the end. I wanted to say that the level of verification can be affected by the country you live in, and what you described earlier makes me think that Africa is probably taken as a potential risk zone, it may cause the verification to be more let's say more precise.

I can imagine that players from Bangladesh for instance would face a similar situation.

Let us know how it goes, I'd like to hear a positive news soon 🤞🤞👍

Yeah. You may be right. Still waiting but as soon as I know something, or receive my withdrawal, I'll post an update. Fingers crossed.

Jag hoppas att allt går bra och att du får ut din betalning🙏💪 Det har gått 48 timmar sedan min uttagsbegäran och jag har fortfarande inte fått betalt.. i princip borde de betala det idag för det är helg som ligger framför mig.

Yeah. We're basically in the same boat as it's been almost 48 hours in my case (it's been almost 45 hours as I write this). I really really hope they pay today.

Jag gick in på chatten för 10 minuter sedan för att fråga kundtjänst hur lång tid det tar för uttaget och jag sa att pengarna ska vara på mitt konto senast vid middagstid imorgon annars gäller inte din 72-timmarsregel..efter att samtal, pengarna kom till mitt konto på 5 minuter..Jag hade turen att öppningen var värd det.

Thats so weird. I just checked my Svenplay account (five minutes ago) and the money is back in my Svenplay account!!!! I checked my email (nothing from them) then I saw notification of your response and I came here to see if the same thing happened to you. I'm going to live chat now to ask what the hell happened.

I'm still waiting for an answer in live chat as to why the withdrawal was cancelled but these people are just cruel.

Ja, det är värt att grilla dem varje dag, annars verkar de inte vilja samarbeta. Jag hoppas att det löser sig för er andra.

Update, my bakance is 28000 Euro. the casino asked a document with my account number and swift and iban code, my bank is going to send that to me

Nu finns det en stor biljettkassa. Vi hoppas att du kan få alla till gården. 👍🙏

They said my withdrawal was cancelled by mistake and that I should just do another request and wait yet another 72 hours!!!

Otroligt liv.. i framtiden bör du undvika detta systercasino också.

I don't quite understand. Are you saying I should go to askgambler?

if the next time them cancel the withdrawal without reason, I recommend that you then file a complaint with Askgamblers.