Svenplay Casino – generell diskussion

Om du vill diskutera något relaterat till Svenplay Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hello! I thought it would be good to bring here a little experience of this casino.

I made a deposit on the first of December 2022, the deposit was the third and the amount was 200 euros so i didnt have bonus just raw money. I won 4,000 euros then and I still have the same amount in the balance at the moment.

When I tried to withdraw, it said that the account must be fully verified. I sent the documents on the first of December and on Sunday the 4th of December I got a message that the address and identity have been verified, but the bank statement could not be verified because it did not have the bank logo on it (all other casinos have accepted this statement)

let's see if this casino can pay winnings or do i need to contact to mga.

RAW MONEY

I'll update here how it goes!

05.12.2022

15.56 (UTC+2)

Documents are approved, now i made withdrawl 1000e (max per request) let's see will they take my pending withdrawl down after 72 hours and asks for new documents!

3000e on my balance

1000e pending withdrawl

I will follow this... Im in the same situation, kind of. I deposited 200 euro on 3 of december. Waiting for documents approval (done this many times before). Im at 14 000 Euro. Was lucky and won over 2000 x with 5 euro bet.

I didnt red the terms and condition that the maximum win is 5000 euro in 24 H ( yes sick).

I thought it was a Safe casino since they had MGA-license...

Hello,

happy to hear that there is progress, and I truly hope that you'll be able to withdraw if full.

Just a word of advice, check the casino's reputation, I would personally consider alternatives 🤔

Hi there,

almost the same goes for you. Even though this casino is licensed in Malta, the reputation score is bad.

Does not mean that something has to happen immediately, still a kind of warning, I'd say.

Let us know how it goes 🤞

06.12.2022

13.06 (UTC+2)

Withdrawal request has been rejected because i need to send selfie document where i hold my id ( i have sent this already on 1th december).

When they going to accept this they will reject again and again asking new documents after i have played all my 4000e away, but unfortunately i wont play these, i will fight till the end.

I will get my money out of this casino. They probably closing my account at some point but then i will contact to mga!

Let's see how this going!

Keep fighting 🙂 I will do the same...

My account got verified today: "Your account’s verification process has been successfully completed. You may now enjoy playing your favorite games on the best platforms!"

I made my first withdrawal just now, banktransfer.

I will also update what is going to happen...

Hello,

I just want to know: did the casino specify what is wrong with the first selfie?

Have you sent the same or created a different selfie?

I'd say that you are on the good way now. 👍

Awaiting positive feedback!

Det är ganska lika för mig..3/12 Jag gjorde en insättning och fick en bonus..Jag gick igenom bonusen och sedan började processen med dokument..7/12, så idag blev de accepterade av hamnarbetarna och jag lägg pengarna för uttag med hjälp av zimpler..åtminstone har uttaget inte godkänts än.

Hur mycket har du hemma? Jag vet inte då, även om mindre uttag accepteras oftare.

250€..Jag läste inte igenom villkoren noga, det maximala uttaget med bonusen är 10x insättningsbeloppet..ja, det är inte så stort belopp, man ska inte börja bråka om det i en vecka.. men jag vet inte om det här kasinot.

Jag kommer förmodligen att få reda på imorgon om du kommer att bli avvisad eller inte..efter att ha spelat på kasinon i tio år, var det det första kasinot där processen att ta med dokumenten var så chockerande..Jag slår vad om att de inte ens läste mina originaldokument, men bad direkt om nya.

I got this today: "We would like to inform you that your withdrawal has been cancelled by the payments department and the amount has been returned to your account.

 

You are kindly requested to provide the following documents so that your account can be fully verified and your withdrawal can be completed:

 

 -PDF or physical copy of an official bank document stating your account information (account holder name, IBAN & Swift).

 

Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.

We cannot accept mobile screenshots, cropped or scanned files."

so my Withdrawal got´ rejected...

I had provided screen shots from my bank-statement with switch and bic codes.

I can print out/send PDF with my bank-statement but there is no documents I can send with my bank statement combined with my BIC/swift-codes. I emailed my bank if they could get me that kind of Bank-statemnet, but I dont know.

... The casino is asking for bank-documents that does not exist. Its hard when they for some reason dont accept Screen captures.

I will keep fighting for my money...

Så ditt konto har verifierats och du ber fortfarande om mer bevis? Det är verkligen otrolig action🤬 ge inte upp🙏

yes, verfierat först men efter försök att ta ut pengar blev uttaget inte godkänt, då ville de plötsligt ha nya dokument...

Ja, det här kasinot suger, även om det ser snyggt ut. På något sätt verkar det otroligt att du spelade med råa pengar och till och med med en ficka. Ändå verkar det nästan omöjligt att få ut pengar 😛

Hello,

sorry to say that but this bank statement is getting quite a common document to ask for.

The casino informed you that the document must be in .pdf format, hence I would try to use your online banking (if you have any) to create one. I can do that in my online banking portal, the result is .pdf statement with my full address, name, and bank account info.

Can you try that, please?

Casinos won't accept print screens or cropped documents, because those can be altered - this is the reason.

Now I'm wondering have you received any confirmation that your account was already verified earlier?

My guess is that the acount was not Fully verified. 🤔

Well, normally it does not matter whether you played with bonus funds or your own, some casinos only verify players that want to withdraw higher sums, while others verify everyone.

But the point is that the casino should do all to secure a smooth process and provide cooperation and good care when some issues with documents arise.