Lol hundred percent agree with you when I told them that I’m gonna come onto a forum just like this one that we’re talking the manager told me what was I trying to do threaten him it’s a criminal act and then he was gonna go to the police look how they talk.!!
How can you guys say casino Guru that there’s only a few complaints if you look at the complaints are all quite similar and the funny thing is you always defending him with all your comments you always defending the casino that’s what I can’t understand
Lol hundred percent agree with you when I told them that I’m gonna come onto a forum just like this one that we’re talking the manager told me what was I trying to do threaten him it’s a criminal act and then he was gonna go to the police look how they talk.!!
De tar dem definitivt, de är tjuvar, bedragare
Lol How did they solve the complaints…. They force you to solve it they force you to give up because you can’t be bothered they just go in circles and circles and then they offer you crumbs you think that is solving a problem my problem wasn’t solved no matter what you’re always wrong with that casino you’re always wrong they’re always right of always got an excuse listen it’s like you giving them an excuse as well this is what I mean honestly I don’t even think I’ll be coming onto this forum either!!! I’ve already gone to other forums and showed other independent personnel and they agree with me the only people that don’t agree is super boss casino and you guys… with all due respect you tell me that you’re independent I hope so I’ve got no issues or complaints with you guys but your answers questions towards me are always biased! The issue is the doing things that are not right and always covering their tracks!
I understand that you will like everybody who agrees with you, sadly we do not.
If you have additional info, you can always ask for your complaint to be reopened, as you have been told and as was explained:
"Thank you, Yoshy2323, for getting back to us. As I mentioned earlier, the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding. "
Jag stängde den och blev lugn!!! Det är inte värt att spela ens en halv euro där.
I have been playing on this page for over 15 days. Yesterday 10/01/2023 I made a deposit of €25 and got the 100% deposit bonus. In order to be able to withdraw possible earned debts, I had to place bets of €1820... I was lucky and there were enough profits and indeed today 11/01/2023 I had covered the amount of €1820. In one day I managed to do this. And suddenly, for no reason, they took away the amount of €347 and the amount of €179 hat I had just won on the slots... There is no form of communication, only automated responses... I request that the amount of €347 and the amount be returned to my accountthe amount of €347 and the amount of €179 . Αnd of course they should credit my bank account with the amount I requested to be withdrawn and they are burning. €410
bad support, bad rules and of course above 5.0 should not be rated. I made a resolution request in this forum. As soon as they found out that I met the conditions of the bonus, they took money from my account. It's just a scam
I still don’t understand how they’ve got such a high score.. I agree it should not be five, but I guess this platform believes it is five but so many complains. Anyhow it is what it is. I guess I can’t argue. That’s their decision but I would rate it 1/10 Where are you see casinos like Lucky Dreams is rated 2.5. I’ve had the best service there and I win and lose, but at least it’s constant
Honestly guys, if you really do want a fair casino I play at Lucky Dreams and I’ll be honest with ya. If you do you get a manager they there to work with you and when it comes to helping you out or support your manager at Lucky Dreams , I found my manager is always contactable.. the games are consistent they and pay. They all say that the casino has no influence on the provider when the signal goes to the provider but my view is the casino can actually tell the provider how consistent they want the games to pay through their platform. that’s my theory and that’s why I found that some casinos, the games pay more consistent than others. It’s because that’s how I see the agreement between the casino and the provider before the provider allows you to play the games. Anyhow, that’s my theory. Lucky Dreams is a fair casino guys give it ago. I’ve got no affiliation with the casino. I just playing it and I’ve got a fantastic manager. I can see your Greek Boy!!! Stavros I’m Greek as well, but I live in Australia!!! Lucky Dreams is a good casino!! and before you look at their terms and conditions about their winning policy. Have a chat with your VIP manager that’s all I’m going to say!!!!
I have been playing on this page for over 15 days. Yesterday 10/01/2023 I made a deposit of €25 and got the 100% deposit bonus. In order to be able to withdraw possible earned debts, I had to place bets of €1820... I was lucky and there were enough profits and indeed today 11/01/2023 I had covered the amount of €1820. In one day I managed to do this. And suddenly, for no reason, they took away the amount of €347 and the amount of €179 hat I had just won on the slots... There is no form of communication, only automated responses... I request that the amount of €347 and the amount be returned to my accountthe amount of €347 and the amount of €179 . Αnd of course they should credit my bank account with the amount I requested to be withdrawn and they are burning. €410
Hello,
If you are truly interested to understand the rating, I guess you should check this article about the review process, then the concrete explanation:
Reputation rating of SuperBoss Casino explained
and also submitted complaints:
It's all quite good actually.
When it comes to your issue, I fear that without checking your bonus history and associated bonus terms, I can't comment further. Any chance that the bonus you took consisted of max cashout rule? 🤔 Just a tought though.
It's good that you submitted the complaint, be prepared for further questions, please.
I still don’t understand how they’ve got such a high score.. I agree it should not be five, but I guess this platform believes it is five but so many complains. Anyhow it is what it is. I guess I can’t argue. That’s their decision but I would rate it 1/10 Where are you see casinos like Lucky Dreams is rated 2.5. I’ve had the best service there and I win and lose, but at least it’s constant
Hello Yoshy2323,
I guess that if you are truly interested to understand, you should read the same article about the review process, and in the case of Lucky Dreams, I would strongly recommend checking this:
I'm truly happy that you are so satisfied with this casino, and I hope that it will still stay the same.🤞
I guess you are a very good friend of cazino, there's no other way to explain it hahaha. Let me start from the beginning to explain. On 12/29/2022 I deposit €50 with 100% bonus and lose it. On 01/01/2023 I also did the same. On 10/01/2022 I made a deposit of €26 with a 100% bonus...that's €52 and in order to withdraw money I had to place bets of €1820.That's what the bonus rules said. On 11/01/2023, as I was lucky, I won a considerable amount, and I already had a profit close to €750, I also completed the bets of €1820. At that moment and while I am online, they take away the amount of €347. At first I thought it was a system error. I stopped playing for a while... I saw that I had €410 left.After 2 minutes I continue to play, I place a new bet on the slots, I win €179 and they don't credit it to my account. I emailed the casino but they didn't respond. the live chat is a bot. I requested a withdrawal of €410 and they have yet to credit it to my bank account. But I also want the rest of the money that there was no reason to be deducted from my casino account.They saw that I was winning and they braked me very smartly. They took money from my account. Let's assume that he had a profit limit due to receiving a bonus and the €347 was taken away and we are in line with the rules... (which is a fraud, I emphasize). ..The amount of money of €179 that they took away, why did they do it? Just tragic.
I hate super boss what you on about !!!
Super boss casino is their worst casino… i at lucky dreams now I said !!!
I guess you are a very good friend of cazino, there's no other way to explain it hahaha. Let me start from the beginning to explain. On 12/29/2022 I deposit €50 with 100% bonus and lose it. On 01/01/2023 I also did the same. On 10/01/2022 I made a deposit of €26 with a 100% bonus...that's €52 and in order to withdraw money I had to place bets of €1820.That's what the bonus rules said. On 11/01/2023, as I was lucky, I won a considerable amount, and I already had a profit close to €750, I also completed the bets of €1820. At that moment and while I am online, they take away the amount of €347. At first I thought it was a system error. I stopped playing for a while... I saw that I had €410 left.After 2 minutes I continue to play, I place a new bet on the slots, I win €179 and they don't credit it to my account. I emailed the casino but they didn't respond. the live chat is a bot. I requested a withdrawal of €410 and they have yet to credit it to my bank account. But I also want the rest of the money that there was no reason to be deducted from my casino account.They saw that I was winning and they braked me very smartly. They took money from my account. Let's assume that he had a profit limit due to receiving a bonus and the €347 was taken away and we are in line with the rules... (which is a fraud, I emphasize). ..The amount of money of €179 that they took away, why did they do it? Just tragic.
Hey there,
I guess this post was meant for me, am I right?
well, just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified and the conversation will get harder to follow.
Anyway, you wrote that you do not understand the rating, so I just pointed you to sources that will explain.
Check the forum and you'll see that this is a common situation. We try to keep the reviews crystal clear for all who care to learn more details. That's all.
Be assured that when your complaint is closed as unresolved, meaning that the resolution from the casino will not be deemed fair by our specialists, the casino will be rewarded with black points.
To close the complaint, we need a few proofs from the casino, your gaming/bet history, and so on. I'm not part of the complaint team, hence I do not have access to those files, so I'll wait until the case is decided.
I see no harm in that.🤔
This post goes to those who gave this rating. Users give 2 stars and complaints combined 9.3 perfect reputation. I have already given what I can see from my account. Game history is not possible. Online chat has nothing but bots and of course I had to look for the rules for several hours to find them. And that's all they hear. I hope I'm wrong and you're right. But unfortunately for you, I know good math and I always play sober and I know what's going on around me.
Listen try out lucky dreams casino!!!
My friend yoshy...i have problem with a cazino dont make promotion for another cazino.please
This post goes to those who gave this rating. Users give 2 stars and complaints combined 9.3 perfect reputation. I have already given what I can see from my account. Game history is not possible. Online chat has nothing but bots and of course I had to look for the rules for several hours to find them. And that's all they hear. I hope I'm wrong and you're right. But unfortunately for you, I know good math and I always play sober and I know what's going on around me.
Ok, thank you for that, my assurance still counts, however:
"Be assured that when your complaint is closed as unresolved, meaning that the resolution from the casino will not be deemed fair by our specialists, the casino will be rewarded with black points."
So let's wait for the complaint to get closed first. 🤞
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
