in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
Jag undrar fortfarande varför detta företag har en 9,3 med så många dåliga kommentarer... Det kommer inte in i bonusar och när det gör det betalar det inte 1,3/10 du borde ge det!! Du får förmodligen någon belöning.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
Sedan några dagar tillbaka har detta casino ansett det lämpligt att ta bort den enda möjliga uttagsmetoden: banköverföringen.
Jag hade redan begärt ett uttag på €484 via banköverföring och det hade betalats inom de 24 timmar som anges i deras T&C. Sedan satte jag in igen och fick högre vinster. Från det ögonblicket dödsfallet har jag inte längre kunnat ta ut via banköverföring efter att ha tagit bort det alternativet i uttagsmetoderna.
Chattsupporten säger hela tiden att de hoppas kunna få tillbaka det snart. Under tiden har jag 4 uttag på 500 € i kön som redan borde ha betalats och ytterligare 1 000 € som jag inte kan ta ut.
Har någon annan stött på detta problem?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Nu har de återställt uttagsmetoden genom banköverföring men ett annat problem har uppstått. De insättningar som gjorts av casinot på måndag och tisdag har ännu inte kommit in på mitt bankkonto. Medan den som gjordes förra veckan hade kommit samma dag.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Ja jag har inte fått pengarna på mitt bankkonto för två uttag som behandlats via banköverföring. Nu har de även slutat betala de andra uttagen jag har väntande sedan förra veckan.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Jag börjar tro att vilket casino jag än väljer att spela så kommer jag alltid men alltid hitta problem med uttag eller annat. Medan vem vet varför insättningar till kasinon alltid är smidiga som olja och aldrig träffar ett hinder. Deras pengar kommer alltid i tid samtidigt som vi måste jobba hårt för att få dem. Nu har jag 8 pågående uttag på 500 € som har fastnat i flera dagar sedan detta casino betalar med en droppe och när du betalar kommer pengarna inte in på ditt bankkonto.
Jag ansökte om en veckas nedkylning på mitt spelkonto. När de har betalat klart till mig stänger jag kontot på detta casino också och jag stänger för alltid med dessa jäkla kasinon på Curacao.
Ja jag har inte fått pengarna på mitt bankkonto för två uttag som behandlats via banköverföring. Nu har de även slutat betala de andra uttagen jag har väntande sedan förra veckan.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Tekniska problem kommer alltid när de ska betala. Jag undrar vad dessa tekniska problem är att göra en banköverföring. Det är tydligen bara casinon som har dem. Vem vet varför man betalar med banköverföring istället, det finns inga sådana problem. Pengar kommer alltid obehindrat till dem.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Låt mig förstå vad allt detta har med mitt fall att göra?
Mina uttag har markerats som betalda men jag har inte fått pengarna på mitt checkkonto.
Sen det faktum att bankerna har problem, vad har det att göra med pengarna som måste överföras från ett kasino via banköverföring? Har Superboss nu blivit en bank?
Enligt din teori ska alla banköverföringar i världen blockeras. Jag tar emot och utför överföringar var 2-3 dag utan problem.
Dessutom tror jag inte att Italien kan definieras som ett farligt land eller ett begränsat territorium.
Jag upprepar här att vi pratar om banköverföringar markerade som gjorda men aldrig mottagna på mitt bankkonto.
Jag skulle vilja att mitt klagomål behandlas snabbare.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
