Spinanga Casino – generell diskussion (sida 18)

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Och de sa till mig samma sak i chatten, de sa att de skulle skriva ett mejl till mig om vad som är fel. de skriver aldrig... bara ignorera och avbryt filen för verifiering

Sorry, but I do not get your recommendation to the other player to cancel the verification. Why exactly would he do that after he actually got his first payment? 🤷‍♀️ Could you explain, perhaps?

Jag har redan fått alla uttag. Mitt råd är att dokumenten skickas precis som efterfrågat, de gör det väldigt komplicerat, men om de verifierar uttagen så gjorde de dem.

Tack för allt gurucasinos

Well, that makes us happy and we're certainly pleased that you managed to get all your money in the end. When it comes to verification, it's always best to work with the casino to make it as easy as possible. Then, as we can see, withdrawals are not a problem, at least not in your case. 

Anyway, will you stay here to play or will you move somewhere else ? 🙂

Jag måste ha haft "snabba" uttag eftersom jag inte behövde verifiera kontot den här gången🤔

Jag förstår inte vad du menar? I allmänhet skrev jag bara om mitt ärende att de inte berättar... men när de kontrollerar och skickar filen till dem. de avbryter det

Hello,

I think this was kind of a misunderstanding. Thank you for the explanation. Seems like this casino only triggers the KYC verification when necessary, not before completing each withdrawal request, do you have the same opinion?

Based on the smiley face, you would prefer to get over the KYC now already, am I correct? 🙂

I'm asking because I would prefer the same.

Varför? Jag fick aldrig pengarna.. och verifieringen av filen avbröts också....

Yes, and since this is probably your first withdrawal the verification is in most cases done at this time. 

As for the verification itself, I have seen that your document is never accepted and they ask the same thing every day. I find it quite annoying and if they do reject it then I would like to know the reason. Is everything clearly visible, in the format requested by the casino and does the document contain all that is necessary ? 

Anyway, you have a complaint and our team will try to help you if this persists. 

I hope it will be resolved soon. 

Det fungerade bra för mig, men en kollega till mig hade också problem med uttaget.

So I'm glad that at least for someone it was okay. Did you manage to cash out at this casino ? How long did it take if you did ? Do you still play here or not ? 

Jag gjorde allt som de bad om och frågar.... Jag skickade alla dokument... och det faktum att de ber Netteler om ett transaktionsutdrag är vad jag slänger... Jag kan skicka det till dig så att du kan själv se vad som är fel där om jag laddar ner en fil från webbplatsen Neteller själv.....

Hmm the best thing to do would be to send it to a complaint, but it would still require an answer from the casino as to what's wrong if they reject it. I won't be able to evaluate it since I don't work at this casino. But it is logical for me to give the reason for the rejection and say what is wrong and not just ask the same questions over and over again. Then you can't know what you should do. 

So as I said, if you don't move, I firmly believe that our team will be able to find out what's wrong.

Fingers crossed and keep your nerve. 🤔🤞☘️

Jag vet inte varför, men jag kan inte skriva ett klagomål. det är något fel på sidan.... Jag skriver texten och klickar SÄND, sändningen snurrar och allt skickas inte....

Could you try to delete the cookies or try from another browser to get in and write to the complaint ? If that doesn't work let me know. I saw that the ball is in the casino's court so I hope they will reply and give relevant information. 

Hello,

I have asked for a withdraw 8 days ago(6 working days passed) and casino didn’t proceed with the withdraw of 100 EUR.They facing delay they say, no one tells me what is really going on!!I saw that almost everyone here have a problem with the withdraw?How did you manage to get your money?

is this casino paying really. They say that fast payment three working days max. But this delay huge. It is the first time that I am waiting so much time.

Bror, jag som har spelat sedan början av året gör uttag, ibland tar det upp till 14 arbetsdagar, ibland var 3:e dag. Det har med volymen att göra nu tror jag de gör i alla fall.