player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
Could you please advise us about the date again?
If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.
Please follow this link to do so and let us know how you go.
I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.
After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.
A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.
I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.
At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.
To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.
Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.
So don't use Spinanga or "Casino grounds".
Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those.
Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.
Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.
What do you think?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
