So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos
Efter dessa uttalanden från LiveChat Support med Nora är jag mycket skeptisk till allvaret i detta casino:
Nora
Du kan spela de spel du gillar, så att du kan kontrollera din rollover med sinnesfrid. Du kan se ditt aktuella omsättningsbelopp genom att klicka på ditt användarnamn och välja alternativet "Kampanjer".
Okej, så vilka spel betyder 100 % - Alla spelautomater, Scratch- och Casual-spel (exklusive versionerna nedan)?
Eftersom den nämnda listan inte finns där?
Det verkar finnas uteslutna slotspel, annars skulle det inte nämnas där!?
Nora
Jag rekommenderar att du bara kollar rollover när du spelar för att se till att allt är ok.
Nej tack. Jag gillar inte att köpa en pig in a poke.
Snälla berätta för mig vilka spelautomater som inte ingår :(
Nora
Jag skulle vilja berätta det, men jag kan vilseleda dig med felaktig information.
Det accepterar jag gärna
Nora
Så tack för att du kontaktar oss. Om du inte har några fler frågor kan vi avsluta chatten. Ha en trevlig kväll och var frisk!
Nora lämnade chatten
Jag vägras information. Ska jag sätta in först och sedan kunna ta reda på vilka slotspel som är uteslutna med en aktiv bonus?
Tummen ner !!
Det handlar om den personliga insättningskoden: WLC120FS50
Det finns specifika bonusvillkor:
https://palmslots1.com/tc-pages/private-casinobonus-fs
Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all.
However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious.
Anyway, can you tell us how you finally made your decision and whether you deposited and played ?
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
7 dagar har gått för mig och betalningen behandlas fortfarande!
Dåligt casino har jag inte sett!
One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.
This is all wrong, and I am beginning to be a bit suspicious about the casino's qualities!
The worst of all is always a lack of communication, yet it is also the most common issue players are experiencing over and over again.
I wish you luck, keep us posted!
Would the stuff I mentioned be sufficient for a complaint even in the Curaçao page?
Du kan göra ett klagomål även om de skickar dig 1 cent mindre, Curaçao eGaming (CEG) ber att det är viktigt att ha bevis som stödjer ditt klagomål för att validera det, det spelar ingen roll orsaken, det vill ha bevis
I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?
Jag väntar bara på att den här slutbetalningen ska klara, jag kommer aldrig in på detta casino igen
Kundsupport lovar alltid något, lögner, fusk, de säger inget konkret! Detta är det sämsta casinot någonsin
Mitt klagomål har godkänts nu (CEG) vänta på bevis från palmslot för att avgöra och de kommer att meddela mig
After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.
Hello,
admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.
Feel free to submit the complaint by using this link: https://casino.guru/complaints/create then provide all necessary data through that channel, please.
Jag tycker att detta PALMA SLOT-kasino borde stängas och stängas, de är bedragare
I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?
Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine.
The same lies is what i hear from them.
8 days now since i requested cashout.
Keep away from this shithole casino!
Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.
Did you get your money then?
I got the money, so I guess if there's nothing wrong with the documents you should be good to go.
Thank you for your reply and your kind words.
Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?
Best regards!
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
