I would probably say that the best step would be to start a complaint and our team would take care of everything that is needed. It's quite a complicated situation and obviously there's going to be some little thing that's going to make the difference.
If you are interested you can file a complaint here on this link.
Are you in?
I played live casino and I already verified my account and I won without bonus
Is this post related to your complaint? Am I right?
I can see that you asked our complaint team for some help with your issue, so could you tell us when exactly did this happen? When did you request the withdrawal?
Hopefully we'll be able to get some more information regarding all this from the casino and solve this issue soon.
May I ask if the casino provided any information about the reason they blocked your account, though?
Ett bluffcasino. Redan från början bjuds du in till casinot med lögner.
Så här är beviset 
I assume you deposited and didn't get the bonus am I right or was it somehow different? Feel free to describe the situation a bit more. Let's see if something can be done.
Så när du läser texten är det första som står 100 FS gratis och det är allt.
inte förrän du har betalat in.
och för mig är det ett bedrägeri mot mig och mina uppgifter.
Yes, I understand that, and so what's the problem is that the casino is telling you that you have to deposit to get them, yes? Did you ask them why that is?
Hi, so you played with the bonus and finished wagering? As for your bet, what was it? I saw in their Terms you can bet maximum 5 euros.
So, can you tell me more about that? 🙂
It all depends on your game play, to tell you the truth.
Could you maybe remember if you went over the limit more times?
Because if it is like once or twice, maybe by mistake, it should not be that bad, but if you went over the limit over and over again, it doesn't look good, you know. 🤷♀️
It will all be seen in your game play if you went over the limit or not.
Is it possible for you to see or ask the casino to see your game log?
The most important thing here is that you got your money, even though, as you said, it was a bit less. Right?
Now I am keen to learn if you will continue playing there. So, what do you say?
Hej,
Jag är relativt ny här eftersom jag ville veta varför mitt uttag fortfarande väntar. Jag använde krypto som uttag.
Jag har framgångsrikt slutfört KYC.
29.06. kl. 04:00 begärde jag ett uttag
Hittills har ingenting hänt, och jag har inte fått något svar på mitt mejl. Jag läser överallt att casinot betalar ut inom 24 timmar, men det är inte alls fallet för mig.
Kan någon kanske hjälpa mig?
Tack
Hello, have you tried the live chat and could they tell you what's going on? Crypto should definitely be the fastest method but even here there can be occasional delays.
But once you're verified and everything is fine on your side, it shouldn't take long. Maybe the casino just didn't process the withdrawal over the weekend.
So try to wait and let us know your money has arrived.🙂
Lucky Dream Casino: I won $12,000 from them, but they froze my account. After that, they withdrew the money, claiming I had violated their terms and conditions. I was playing with my own money, and they only gave me $67. They said I had to play with five-dollar bills, which I did until my winnings increased. So, I raised my bets. I respect the rules and conditions, but they want to steal my money. This isn't the first time they've done this; they've done it to many others, and my friends have told me about it. I ask you to help me get my money back. Thank you.
Hello,
I thank you for the follow-up and also for submitting the complaint. I still do not fully understand the issue, but it seems you played only with real money; no bonus was involved, but the rules were not in line with the activity, at least according to the casino.
Can you find what exactly the casino stated regarding the rule violation, please?
I believe the complaint will also focus on that; therefore, if you wish, we can try to prepare even here on the forum.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
