1 år sedan
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Jungliwin Casino – generell diskussion
1 år sedan
Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.
It's on 26 Feb 2023
They still not resolving it
I have attached latest reply I got
1 år sedan
Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!
I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.
I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!
1 år sedan
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
1 år sedan
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
1 år sedan
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
1 år sedan
Hello sudeshkn,
thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.
Have a nice day! 🙂
1 år sedan
Hello,
when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!
what is the problem? And how do I get my money?
Johannes
1 år sedan
Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏
Stay in touch with the complaint.
1 år sedan
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
1 år sedan
Hello there,
I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.
1 år sedan
It's regarding my unsettled bet for 3500irs
It's almost 28 days now
They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.
I have sent all proofs and screenshot they just ignore.
1 år sedan
As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.
11 månader sedan
Jag registrerade mig och betalade in där igår. Från första intrycket ett mycket trevligt casino.
Har nu begärt en 4-siffrig utbetalning och väntar på behandling. Förmodligen borde detta göras i slutet av dagen.
Kommer att rapportera om jag har fått mina pengar.
Automatiskt översatt:
1
11 månader sedan
Enligt mejlet accepterades min utbetalning och betalades ut klockan 9 idag. Jag har valt banköverföring som betalningsmetod.
Casino säger att det tar 1-7 arbetsdagar. I min transaktionsöversikt är statusen 'Väntande'. Jag hoppas att pengarna finns på mitt konto imorgon.
Är det någon som har erfarenhet av detta? Utbetalningen kan inte längre tas ut.
Automatiskt översatt:
11 månader sedan
Hello,
I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.
As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔
I'll wait for another update, to be sure.
11 månader sedan
Hej Radka,
statusen är fortfarande "väntande". Enligt Casino: 'Jag är glad att kunna meddela att ditt uttag har godkänts av vårt kasino. Just nu bör vi vänta tills betalningsleverantören fortsätter din begäran, hoppas att de kommer att göra det så fort som möjligt. Tack för att du förstår!'
De sa att så fort pengarna kommer in på mitt bankkonto kommer även statusen att ändras till 'Slutförd'.
Jag vet inte riktigt vilken betalleverantör som avses. Kanske har kasinot redan överfört pengarna och de bearbetas fortfarande innan de finns på mitt konto?
Automatiskt översatt:
11 månader sedan
Hello.
Don't worry this is a pretty common process.
Allow me to explain:
These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀
Give it a few more days, not it is on the payment provider...
11 månader sedan
Tack för upplysningen!
Så betyder det att jag inte ska oroa mig då casinot förmodligen redan har skickat pengarna på väg och nu behöver de bara behandlas av betalningsprocessorn, då borde de finnas på mitt konto?
Automatiskt översatt:
1
11 månader sedan
No problem 😎
If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞
Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉
1
11 månader sedan
Pengarna kom idag 👍
Automatiskt översatt:
1
11 månader sedan
Great!
Wasn't so bad in the end, was it? 🙂
Ändrad av författare 11 månader sedan
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