Joo Casino – generell diskussion (sida 3)

They must be scamming so many people.. I’m getting the same response just saying I should’ve checked the terms and condition

All they say is, I should have checked the terms and conditions. I just understand why they let me play any game being able to do any bets, then just take it all after I finish the wager amount. 60x 😅

Hello, according to what the casino wrote, you exceeded maxbet when you wagered the bonus. Are you aware of anything like that? Did you cross it many times or did it happen to you once by chance? Could you say more about that? 🤔

It's a shame that nothing has happened yet and we don't know anything else relevant. I don't know how long this whole situation can last and I would slowly expect something more. I hope that soon we will know what to expect from this case. 😕

Jag lämnade in ett klagomål mot detta kasino eftersom jag inte kan klara verifieringen. Jag lämnade in ett klagomål men administrationen skrev ett formellt svar och avslutade mitt klagomål. Jag har fortfarande inte fått svar på någon av mina frågor. Spela inte på detta casino, det är min rekommendation. De kommer att göra allt för att slippa betala dig. Och klagomål på detta forum hjälper inte. Jag väntade 8 dagar på svar från kasinot. Och jag fick inga svar på mina frågor.

Unfortunately, as I can see in your complaint, it was rejected due to the fact that you have already played down your winnings. Isn't that right?

Therefore, our team is not able to do anything regarding your issue if there is no amount to "fight" for, you know.🤷‍♀️

With every complaint, there is a timer set, and every party needs to reply within this time frame. It is not always possible to reply to every post in the complaint right away, and that is why we have implemented these timers.

Vad har min vinst med det att göra? Jag kunde inte klara verifieringen på 10 dagar även med ett klagomål på ditt forum. Av vilken anledning fick jag inget svar? Efter en insättning inaktiverades även mina bonusar. Varför? Jag vill få svar på dessa frågor från casinot. Kan du verkligen inte hjälpa mig att reda ut dessa 2 frågor?

Unfortunately, it is not possible for us to force any casino to answer to its players. Maybe you should try to contact the support. And if you already have, I am really sorry that it didn't work out.

We give casinos 14 days to proceed with the payment, but if the player plays down the money, it is closed for us as there is no amount to help get. You know.

Jag vill lämna in ett nytt klagomål om vad jag behöver för att klara verifieringen. Behöver jag öppna ett nytt klagomål? Eller ska vi diskutera detta i den här tråden?

I am not sure if I understand what you mean to tell you the truth.

So, could you please explain what the issue is now with the casino?

Have you requested a new withdrawal, perhaps, and you are not able to verify yourself? Is that what you mean?

Verification when you are trying to cashout is almost impossible. They are asking for things that we cannot provide. Just don't go there.

Hi, what documents do you not provide to the casino, what they ask from you? I think any situation regarding verification could be solved, so try to explain it to me and we'll see what can be done.

Everything is fine now. After 12 tries, I finally was approved. I’ll change my rating. There should be examples available for future clients who could have the same probleme. It would save a lot of frustrations with the process

Nej, jag begärde inte ett nytt uttag. Men jag vill gå igenom verifiering med dem och förstå vad som var anledningen till att jag inte kunde gå igenom det.

So really, you had to try that many times? What was the reason, though? Some missing documents perhaps?

At least you got it now. Right?

In that case, no complaint will be opened. Only if there is some pending withdrawal can our team intervene, you know.

You will need to communicate that with the support of the casino directly.

Hej, jag kunde göra en stor vinst på Joo Casino. Nu har vinsterna annullerats eftersom jag inte uppfyllde bonusvillkoren. Det har nog ingen chans, men det kan inte vara sant. Casinot är inte berett att visa någon goodwill... Jag förstår villkoren, men jag spelade också utan bonus och jag tycker inte att det är lagligt att avbryta allt? Har du någon erfarenhet av detta? Är alla licenser OK eller kan något kontrolleras genom dem?

Could we take it step by step here, please?

So, you played with some bonus. Right? Was there a maximum withdrawal applied, and that is why the casino took the money that was over the limit, perhaps?

Please know that it is very important to read the terms of every bonus beforehand so you are informed about it well.

When you say that you played also with real money, could you tell us exactly how it was and what you mean, please, so we are able to hopefully help?

Troligtvis får du inget. Detta casino har gått dåligt. De betalade mig inte med bara en insättning. Och sedan stängde de av mina bonusar och blockerade mitt konto. Fast jag tog bara en bonus. Glöm inte att lämna en recension om detta casino på recensionssidan. Så att andra spelare kan se om din upplevelse.

Uppmärksamhet, dessa förlorare på CasinoGuru raderar recensioner för att skydda bedrägliga casinon!!!