Joo Casino – generell diskussion

Om du vill diskutera något relaterat till Joo Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej alla. Jag har ett problem med joocasino. Jag vann 1000 euro på detta casino. Casinot drog 800 euro från mig på grund av den påstådda bonusen (hittar inget om det i villkoren...). Jo, jag har kommit överens med att jag bara har 200 euro på mitt konto. Problemet nu är att kasinot inte vill ta ut mina pengar eftersom det lägsta uttagsbeloppet är 500 euro. Jag har inget bitcoin-konto och jag vill inte skapa ett. Jag bad artigt kasinot att överföra mina 200 euro till mitt konto så att jag äntligen kan stänga mitt konto där. Kasinot vill inte göra det. Jag hoppas att någon kan hjälpa mig

Hello,

Ella092, well it's a quite complicated matter, I'd say. Let's start from the beginning. Almost every no deposit bonus has several terms you have to keep in mind, one is called the maximum cashout limit and it tells you how much you will be able to win while the bonus is active. I find the maximal withdrawal limit in the bonus terms section, point 1.7.:

"1.7. The maximum withdrawal limit from a no deposit bonus including free spins is 50 EUR. The maximum withdrawal limit from no deposit-free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (no deposit) bonus is 50 EUR. An exception can be made for loyal players, and in the case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit."

So it seems that your limit has been raised.

Have you checked the payment options available for players from Germany? Is there any other option you would prefer? I would ask the casino if it is available for you.

Kindly let me know if you manage to find a solution.

Kasinot svarade mig i mejlet att pengarna eller de 200 euron skulle överföras via banköverföring som en återbetalning. Jag väntar fortfarande på bekräftelsen. Om det inte hjälpte så hör jag av mig! Tack så mycket ❤️

Hello, it seems good 🙂.

Kindly let me know when you receive the money.

Jag gjorde en insättning, gjorde några rundor, vann, bad om ett uttag, det avbröts.

Jag klagade och fick veta att mitt konto inte hade verifierats. Jag skickade dokumenten trots att jag inte kunde dra tillbaka. Jag spelade jag förlorade

enligt min synvinkel är Joo Casino inte tillförlitligt. Jag gjorde flera uttagsförfrågningar alla nekade, Payfun plånbok, pix och banköverföring, jag spelar på Betano, Jvspin och Nine casino

Hello,

I'm sorry to say that but it's quite usual that first, your account needs to be verified, in order to send you your winnings. The payment option you opted for doesn't make any changes, I'm afraid. Some casinos send lower sums without verification, but there is some threshold, so you'll be asked to complete the verification eventually.

The exception goes for anonymous casinos - usually crypto ones.

Allow me to mention our point of view:

"

However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

"

I'm sorry you lost the balance, though. 🙁

kontot är verifierat allt är ok med mitt konto. Varje timme som bad om ett uttag avbröts av en ny historia.

lägsta belopp $50,00 reais

I guess that there is nothing else we can do at the moment, if you lost the money, we can't do much, I'm afraid.

Normally, I would suggest a complaint.

Can you share what stories the casino uses? 🤔

Det finns verkligen inget annat.

Ok, thank you for sharing your experience with us.

If you ever feel like you could use some help, please visit us. there is always room for another complaint 🙏.

The point is that we will try to hep you out.

Hej, jag har problem med betalningen, varför dras den?

Hello,

I guess the casino should explain it to you. This is the forum, sadly we do not have information from the casinos.

Hej alla.

Har ett problem med JOO Casino. Det handlar om en utbetalning på 700 euro. Även om verifieringen är klar och dokumenten har laddats upp avvisas utbetalningen gång på gång. Skulle vilja veta varför?

It's good to hear that they have agreed to transfer the money or the 200 euros as a refund through bank transfer. I understand that you are still waiting for confirmation, so I hope that the process goes smoothly and that you receive the refund as soon as possible.

Nej, jag väntar på utbetalningen, som avvisades igen.

Varför avvisas utbetalningen?

Hello.

This reply was not meant for you 🙂 but for Ella092:

Hello there.

I'd love to answer your question, but sadly I can't. In this case, you should ask the casino.

Are you sure you're not receiving any kind of emails concerning the explanation? Sometimes such emails go directly to the spam or trash folder - worth checking.

If you have no clue, the casino should advise what's wrong.

Try asking the chat operator or support and share the reply, please.

So I deposited into this casino. Took their deposit bonus offer. I played through the wagering amount. No I am trying to withdraw, the issue is that my bank provides me with a digital card only, no phyiscal card.

Now they won't verify me because of this and obviously can't withdraw. They have verified my ID and address. but won't verify where I deposited the funds from.

I am able to provide them with every other form of proof that the deposit came from an account under my name, show proof of the digital card(although they don't accept this). Yet they happily take payments from digital cards.

I think the bigger issue is that even if I had a physical card that had the same numbers and expiry date, the CCV on the back will be different as that is how my bank works. So there is no way from what they are telling me that I can verify myself and withdrawl.

If I had known that digital cards were not allowed, I would have used a different deposit method. I have used digital cards with other Casinos such as RoySpin and Viperspin and have had no issues in verifying myself and withdrawing.

Frustrating to say the least.

Hey, if the casino doesn't give you any other alternative in the deposit to verify the method and then withdraw with it and also doesn't accept your card documents, I would recommend you to file a complaint here on this link. 

Our team will try to help you and I firmly believe that this situation can be resolved. Of course, if you don't know what to expect from the complaint itself, I've also added a guide here where you can read all the relevant information. 

Are you up for it ?