iWild Casino – generell diskussion (sida 2)

It should not be like this, but this is a good casino so I'm far from thinking there will be some bigger issue.

Do I think correctly that you're waiting to get verified in order to complete a withdrawal?

I just want to make sure, that the verification was truly triggered.

It's sad that the live chat is no use, what did you learn from the operator, I wonder?

There must be some reason for this delay.

Hemsidan är plötsligt inte längre tillgänglig??? Kan inte se vad som kommer att hända med utbetalningen.

I'm able to access the site with no issue.

Is there any kind of error message displayed when you try to enter the website? 🤔 Can you enter the site or just can't access your account?

Another thing that crossed my mind is that your account may get blocked due to some check procedure - just guessing now.

Furthermore, what about the verification - you did not answer and I think it's important to know whether your account has been fully verified.

Verifieringen fungerade.

En utbetalning har redan kommit, resten väntar länge.

Webbplatsen fungerar igen var ett fel orsakat av servrarna.

Vänliga Hälsningar

Hello,

that's wonderful, thank you for getting back to us. 🙂

So you got paid in a couple of days if I'm not mistaken, right? 

What payment option did you use, please?

iwildcasino har inte svarat på något meddelande från mig på mer än 10 dagar, även om T&C säger att de behandlar varje förfrågan och klagomål inom 7 dagar.

Vad är kasinots ADR? Vet någon? Livechatten får inte berätta för mig och jag får inget svar från supporten. Tack.

Hello again,

and by ADR you mean what exactly? In case you would like to know the licensing authority, it's this one:

What happened in this casino, I wonder?

Hey Radka :)

Thanks for the answer. I submitted a request more than 10 days ago and it's been completely ignored. I would be happy if the casino just wrote a quick note that my message was received and processed, but nothing. They communicated quickly and competently until I submitted my request. 1 hour after I submitted my complaint my account was closed. Since then I haven't heard anything.

My five subsequent messages were also ignored. If I ask an unimportant question in the live chat, I am referred to the support (the livechat has probably received the instruction not to communicate with me).

Under a different name, I then asked the same questions in livechat that were not answered in livechat.

Livechat told me that iwildcasino does not have ADR to resolve issue/complaint from an independent body. Your screenshot says the same thing. A player has to resolve the complaints directly with iwildcasino (which you can't do if the communication is one-way) or go directly to the licensor (Antillephone).

Now I have studied the T&C of iwildcasino and come to the conclusion that ADR does exist. For example, Article 26.5 allows players to consult the Pogg. Am I reading this term correctly?

My problem is very precarious and difficult to write here publicly. But I can briefly describe it to you in an email if you have the time and inclination :)

Hello there,

OK, I'm assuming that this is about another particular paragraph in the casino's Terms and Conditions, am I right? 🙂

Anyway, if you get some reliable reaction from the licensing authority, I believe that it will be the proper time to share more publicly.

What do you think?

Haha nej! Det handlar inte om allmänna villkor 🙂

Jag ska göra det kort: Leverantören Play'n GO har casinot resp. kasinokoncernen Altacore NV instruerade för länge sedan att inte erbjuda sina spel på den schweiziska marknaden. Detta beror på att leverantören följer den schweiziska rättsliga situationen i Schweiz och tror på reglerade marknader. Leverantören har blockerat eller fått sina spel blockerade för schweiziska spelare på alla MGA-kasinon, Antillephone-kasinon och Curacao-kasinon.

Däremot kunde jag spela schweiziska spel från Play'n GO på iwildcasino. När jag konfronterade iwildcasino om detta stängdes mitt konto omedelbart av och jag fick aldrig något svar angående detta. De ignorerar även följande meddelanden. Jag kontaktade Play'n GO och dess VD Mr Törnqvist. De svarade direkt och vill undersöka saken.

Av denna anledning tvivlar jag på iwildcasinos mycket goda rykte.

Hallå,

Det är meningen att jag ska få ett samtal från det här kasinot via Skype idag på grund av verifiering, tyvärr kan jag inte räkna ut tiden och jag är lite rädd att de tar bort mina vinster direkt eftersom de hotar att göra det i varje meddelande.

du får samtalet den 20 juli kl 16:10 (GMT +3).

Kan någon berätta för mig vad klockan är här i Tyskland? Tack för hjälpen.

Hello,

Well, I found that Berlin is GMT +2 hours for example. But I would guess that this 16:10 is eligible for your location, doesn't it?

Just check this web: http://www.timebie.com/std/gmt+3.php

Do not hesitate to ask the casino as well.

During the call, try to stay calm. Do not consult any notes, during this call - it would look suspicious. Try to refresh your memory instead, focus on games you played, payment options you opted for, how many times you made deposits, etc. - this should help you. If you do not know the answer, just say you do not remember. Do not try to guess or make something up.

Let us know how you fared. 🤞

Tack så mycket för svaret. Jag hade precis samtalet.

Damerna ville bara att jag skulle läsa upp min adress och allt, sedan vilka spel jag spelade, vilka insatser och vad min högsta vinst var. Mitt kontosaldo. Jag vet inte de exakta beloppen, jag hoppas att det är tillräckligt med information. Min spelhistorik bör fortfarande kontrolleras av leverantören, för att vara ärlig så förstår jag inte vad det ska vara.

Du kan sätta in utan problem, men vid utbetalning försöker de alltid skjuta upp allt.

När jag frågade iwildcasino varför jag kunde spela Play N GO-spel som schweiziska (på alla andra casinon förbjöds det av Play N Go) blockerade de omedelbart mitt konto utan anledning och utan svar. Efter det ignorerade de alla mina ytterligare meddelanden. Livechatt har fått en order från ledningen att inte kommunicera med mig.

Med ett annat namn frågade jag sedan i livechatt om schweiziska spelare kunde spela Play N GO-spel. Livechatten berättade för mig att detta tyvärr inte längre var möjligt (kort efter min begäran ovan). Men livechatten sa till mig att jag kunde använda ett VPN. Jag tycker att detta är konstigt, eftersom VPN är förbjudna enligt villkoren och kan leda till konfiskering av pengarna.

För mig betygsätter Casino Guru iwildcasino för högt.

Hello,

how are you faring now?

It's been a week so I'd like to know whether you've passed the call and if your gaming history is ok.

You should keep in mind, that this kind of verification is a procedure the casino simply must do, and it's usually bound to withdrawal. Try to ask some casino to verify you immediately and you will go through the same verification just before you even ask for the withdrawal. It's not any delay tactics in most cases - it's a must. Every time some irregularities are found a decent casino makes a verification call to clarify the situation, it's only for the best.

Hello,

the variety of games is a powerful tool for any casino. If some game provider leaves the local market and its games become forbidden to a portion of players, it's up t the casino whether it will respect the situation, or will come up with an alternative to make sure that lots of players are not leaving.

Let's just say that the casino risks its cooperation with the associated game provider, but in the end, it's up to the casino.

If the casino lets you play those games - offering you the way how to be able to play, and you win fairly and clearly, you should get your winnings no matter what.

Anyway, always keep screenshots of such conversations, to avoid possible issues.

Good day

I thought you knew such base, but I'll explain again :)

It is never the casinos that technically implement the restrictions and regulations of the game providers (which countries are blocked, etc.). This is always done directly by the game provider and the casinos have no control over it.

I have set out several reasons why iwildcasino is not a reputable casino. However, I accept that they always try to argue from the casino's point of view.

Hello,

I know these basics, but you're not precisely correct at this point. What you've described is a theoretical base, I've commented on the practical base 🙂. That's all.

If you happened to come across any issues that actually happened, feel free to submit a complaint, I'm sure you know the drill already.

I regret to note your shallow cynicism.

You don't have to.

I have found none of your complaints submitted against iWild casino, if you feel you were mistreated I ask you kindly to submit the complaint, so we can give it a look.

No cynism at all.