Betsolino Casino – generell diskussion (sida 11)

Well, you have to hold out for some time because our team has not only a few complaints but a lot of them, so it's impossible to answer everyone right away. Petronela will surely get to you and I hope it will be solved somehow.

That's good news, so hopefully things will move and the casino will respond. I'll keep my fingers crossed for a positive ending. 😉

Det här börjar oroa mig. Jag har väntat på min utbetalning i 5 dagar nu...jag är redan verifierad, men det fungerade först efter att jag kontaktade livechatten.

Livechatten berättade för mig i eftermiddags om min utbetalning att de för närvarande har problem (jag tog en skärmdump av det korta samtalet) för att jag var orolig... och nu läser jag det här, underbart...

I’m waiting for my payout for 4 weeks now… a complaint is made on this website and we are waiting for betsolino to respond in that conversation. Some of the players did receive their money last week. But the most here are still waiting and waiting, and that’s very very frustrating. If they won’t payout my withdrawals than they have to refund my deposits, but they don’t react in emails anymore… only in live chat I get the fixed answer everytime: we are working hard on it and sorry for the delay. This is a very big red flag casino, they are scamming us!

Hi, 5 days is not so much yet, but according to how players write here every day, it is really possible that they have some technical problems. What payment method did you use to withdraw ? Did you also ask them what the specific issue is ? 

I would try to be patient and if nothing changes, then you can file a complaint with us and we will try to help you. We give the casinos 14 days to resolve the withdrawal and send the player the money, so you'll be halfway there in no time.

If something changes and they contact you, let me know.

Tack för svaren.

Jag begärde en normal banköverföring, men när jag frågade om problemet fick jag inget svar och blev ignorerad efter det!

Jag kommer definitivt att meddela dig om det kommer några nyheter!

Lycka till alla som fortfarande väntar, men jag misstänker att Betsolino för närvarande har tekniska problem....när jag satsade hade de också extrema serveranslutningsproblem

It could be that technical problems are affecting the casino and we will see how it will be with the withdrawals. 

Ignorance is certainly not a good sign but since some players have already been paid, let's stick with it and think positive. 

I'll be here for any news. 

Någon borde ha svarat på mitt klagomål för 7 timmar sedan. Jag tror att detta casino bara betalar ut när Casino Guru insisterar.

Därför tycker jag att det är synd att min tid för mitt klagomål har gått ut och jag har fortfarande inte fått något svar från Casino Guru

Oh I'm sorry, I'll remind Petronela to answer you. There are a lot of complaints and sometimes it happens that our team fails to reply, even though they try very hard to answer everyone as quickly as possible. 

I expect you will get an update soon.

Tack, jag brukar ha väldigt tålamod. Men detta casino har bara betalat ut efter att Casino Guru insisterade. Så självklart vill jag att mitt klagomål ska skickas vidare till casinot så snabbt som möjligt så att jag äntligen kan få mina pengar efter tre veckor.

I understand you completely, I hope that this situation will end as soon as possible so that you don't have to suffer any longer.

This morning I’ve send a question about my withdrawals again. Now they answered me that they don’t see open withdrawals in my account….. the problem is getting bigger and bigger….

What about in your casino account? Can you see the pending withdrawal there, though?

Yes I can. But the withdrawal isn’t pending anymore, it’s set to ‘ok’ on the 4th of July.

Oh, alright, I see. So it is not understandable that the support did not see any "open withdrawal," as you said.

Let's see how your complaint will unfold now. I hope that the casino representative will explain everything to us.

Jag hittade precis en leverantör som ser ganska lik Betsolino.

Vilket bara ökar min rädsla för bedrägeri.

https://5bonuses.com/

Efter att ha frågat igen om mina pengar fick jag samma ursäkt som alltid och blev sedan ignorerad igen. Det är riktigt irriterande.

Jag har också precis skrivit ett mail i hopp om att åstadkomma något.

Those two casinos are operated by the same people. I have withdrawals problems with this 5bonuses casino and I constantly receive promotional offers from Betsolino casino, although I have never registered there.

Tack så mycket för förklaringen! Nu är många saker vettiga med skräppostmeddelandena. Förlåt, det här hör inte hemma här, jag ville bara uppmärksamma det. Jag väntar fortfarande på svar, förmodligen förgäves.

Aha that makes me clear why I keep on receiving spam emails with bonus offers from both Betsolino and 5bonuses…. They are the same with another name…

anyone else did receive their money this week?

Been waiting 10 days now and they wont answer me or send my money.