4 månader sedan
suspension for more than 10 days
balance locked too
after that account banned without any reasons provided
one of worst
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1xBet Casino – generell diskussion (sida 4)
4 månader sedan
Even though you managed to resolve the case with a complaint, the casino ended up leaving your account blocked ? If the balance remains at 0, they have the right to do it without giving a reason. It's probably easiest to forget about this casino and not come back here if you had to go through all this. 😕
4 månader sedan
don care they have a right or not
i have a right too but mine is to keep cussing about this casino so that new players avoid
1
4 månader sedan
If that's what you want to do, that's fine as long as you do it within the rules. Of course, it won't return your account, so you'll probably just have to put up with it.
4 månader sedan
if u play here and u win big
ur account will be suspended
for longer than how long u work to earn it
this means u get nothing here
avoid
1
4 månader sedan
Sad but in some cases true. I would also look at it from the point of view that the casino has lost a loyal player and it's more of a shame for them than for you. After one big win, getting your account blocked probably speaks for itself and you'd better find a casino where it doesn't work that way. 😉
3 månader sedan
Worst online casino ever
when u deposit here
If u win, they suspend ur account for weeks for verification during it u cant play u can’t withdraw only u can do is waiting for their abnormally slow verification completed
i was in such this case it took about 10 days for 250$ withdrawal
10 days only for 250$
it would take 1000 days for 25,000$
probably eternity for 250,000$
u gotta avoid here
1
3 månader sedan
I think you have already expressed your position several times. I understand that it seems quite long for that amount of money, but that's the way it is in casinos sometimes. And that's why I recommend that if you don't have any problems in a casino, then I wouldn't look for another one, because as you can see it's not the same everywhere. 🤷♂️
3 månader sedan
Idag gjorde jag några satsningar på 1xbet eftersom jag ansåg att raderna var höga och möjliga, jag fick reda på att mitt konto är blockerat och att de undersöker om det kan vara bedrägerier från min sida. Det är otroligt, de säger till mig att de kommer att ha kontot avstängt så länge de anser nödvändigt. Jag väntar på ett svar.
Automatiskt översatt:
1
3 månader sedan
So did you request a withdrawal and only then your account got blocked? Did anyone explain to you the reason for investigating?
3 månader sedan
as I said
if you win here your account and balance are suspended for further verification
its about longer than 2 weeks
its almost every time you withdraw
so it’s pretty ridiculous playing here
1
3 månader sedan
Möjligen berodde det på att de satsade i en takt som var väldigt utanför marknaden, men det är deras eget fel. Om de erbjuder ett mycket bra pris, kommer de att begränsa varje spelare som satsar på det? Det är löjligt, de är ansvariga för de avgifterna
Automatiskt översatt:
1 månad sedan
Just wondering, has anyone actually ever received a refund/compensation from 1xbet or similar casinos for things that they did wrong?
During almost 2 years, I kept trying to get my account limited and/or blocked without success. They kept asking me for reasons, and delaying the process.
Today, after i requested again a simple daily limit of my deposits, they blocked my account and logged me out, without asking for anything. A good and fair online casino will never delay or hinder your request for responsible gaming measures, you do not have to provide anything other than a simple request to the support team to block/limit your account. I tried for 2 years without success to put RG measures to my account, and when I didn't ask for it, they instantly blocked and logged me out, without even giving me a chance to keep talking to the chat support, or even withdraw any money I might have had in my account. I cant even check anything inside my account, because it literally doesnt allow me to log in. Very weird stuff from this casino, and very shady.
Ändrad av författare 1 månad sedan
1 månad sedan
Hello,
To me, it seems you have been aiming to close our account for quite some time. Yesterday it became a reality, though under a bit of unusual circumstances. Am I right so far?
Just to exclude one of the most pressing matters, I would like to ask you whether there is an active balance in the account or not.
Another question comes to mind. Would you say this matter is similar to your current complaint about another casino? I'm trying to figure out whether you have mentioned the specific problem due to which your account should have been closed immediately.
As for the refunds, I'll leave that question to others. In any case, feel free to submit another complaint. Responsible gambling topics are always worth a decent investigation, I say.
1 månad sedan
Hello Radka,
I indeed had been trying to close my 2 accounts for a long time ( 1xbet and Betandyou) and always to no avail. You are right, although, for the 1st time in almost 2 years, i did Not want to block my 1xbet account, i only asked for a limit of my deposits, and they suddenly block my account. There was no active deposit, thankfully, but even if there was, i wouldn't be able to take it out, as I am not able to log into my account due to the unprompted block.
If I request several times to have my account blocked or with limits applied, and I provide documentation, shouldn't I be allowed to have such measures in my account? Most casinos I use have a built in system to allow me to apply measures to my account, these ones, not only they do not have such measures built in, they do not apply them at my request.
Curiously, this matter is similar to the one from the other casino yes, these are the 2 casinos I used, as they share equal layouts and are most likely from the same Mother corporation. I had a decent time when I first created the accounts, but then the problems started rising and I saw both casino true colors. Luckily, I haven't been using the other casino at all, and this one very little, but even without using much, it was enough for this to happen.
I will pursue the reimburstments on the other casino, and maybe this one, but this one I don't have that many evidence compared to the other casino, and I know for a fact, 1xbet does not settle any complaints, as their ToS have fraudulent clauses, claiming they are not to blame for some of their mistakes.
Ändrad av författare 1 månad sedan
Raderat
Inlägg av Gambler123 har raderats
1 månad sedan
Jag gjorde en insättning på 20 PEN med bankkort (VISA), efter att ha spelat och vunnit på kasinot har jag försökt ta ut ett belopp på 25 och 50 PEN med samma metod (VISA), jag har försökt många gånger och utan fall är det möjligt med svaret av Avvisad av operatören. Betalningshanteringsfel
Automatiskt översatt:
1 månad sedan
Is your account fully verified at this casino?
You should always contact support whenever this kind of issue appears and get some explanation of what you should do. Have you tried that?
Please let us know if you need any help from our complaint team to try and resolve it.
1 månad sedan
Yeah. My account has been verified for 5 years. No department responds. They ignore my emails. I have sent email to the Support team, block team and complaints team. 0 answers in 3 weeks. Absolutely awful customer support.
I will see how I will proceed. Thanks for the help 🙂
Ändrad av författare 1 månad sedan
1 månad sedan
The answer was to a different player but I probably wouldn't have waited if I was in your shoes. It's pretty much ignoring you based on what you're saying and I'd rather take action. Let me know if you decide to do so.
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