gambler123s recensioner

Casino Guru

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2 veckor sedanOriginalspråkÖversättning
Bad website for Casino and sportsbook.
Voids winning bets for no reason on sportsbook, they do not fulfill the rewards they promise and they make challenges/missions with impossible results for casino. I do not recommend to anyone. I played a couple of times and then I stopped playing exactly 1 year ago. I decided to give it another chance, but they keep using the same dirty tricks to deceive players. I was given a challenge of getting a 200x payout in a slot. I got a 307x and they claimed it didnt count because I needed to win 4000€ payout from a 20€ Bonus Buy, but since the base bet is 0.2€ and the max win is 5000x, it's impossible to get the payout the claim, making them deceive players for their own gain.
Also, they make withdrawals as hard as possible, to make players spend their money instead of Withdrawing. I have verified my account 2 times in the past, and they have now asked me for the 3rd time because I requested a withdrawal, and obviously it will take days to verify. Last withdrawal took me exactly 12 days to process. Extremely shady casino, I can't recommend to anyone.
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  • Fast deposits, they take your money so fast, you won't see it again
  • Above average support. Unlike most casinos, at least it feels like we are talking to human operators, but most times they can't help with anything besides clarifying information
  • Impossible challenges/missions, making you lose money for nothhing
  • Void Bets on sportsbook without reason
  • They do not honour their rewards on missions/challenges
  • The worst bonuses in the market, they give you a bonus with 35x or 40x requirements for casino, and then each slot only counts 50%, which means it's actually a 80x requirement.. Again, dirty tricks to deceive players
3 veckor sedanOriginalspråkÖversättning
Bad overall. Bad games, Void bets without refund. Long withdrawals. Low limits. Bad customer suporte that provides wrongful and misleading information.

Edit: The Automated answer provided is always the same. " Contact support and they will solve etc etc..." support solves absolutely nothing. Most incompetent bunch of people i have ever seen. This is The worst casino I have ever played at. Stay away!!
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  • Nothing
  • Everything is bad
  • Bad customer support
  • Bad App
  • Bad casino
BETANDYOU Casino
3 veckor sedan
Hello Gambler123,

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with our services, including games, voided bets, withdrawals, and customer support. Your concerns are important to us, and we’re committed to improving your experience.

Voided bets typically occur due to technical or regulatory reasons, but we understand the frustration this can cause. Regarding withdrawals, delays can sometimes happen due to verification processes. To resolve these issues, we encourage you to contact our support team via the "Contacts" section of our website with your account details, so we can assist further.

We appreciate your feedback and are dedicated to making the necessary improvements.

Best regards,
Betandyou Team
1 månad sedanOriginalspråkÖversättning
Why am I not surprised that another casino that's "recommended by CasinoGuru isn't good? Another bad experience at a supposed good casino.
Everything was well, until they offered me VIP status and a VIP host. I was even given a "Welcome offer" of 50$ for becoming VIP and all they asked me to do, was write a good review on trustpilot. I did, and the nightmare started soon after that. Not only did my RTP seem to go from 90%+ to 10-15%, I was not allowed to get any good rewards. Not only did I start to lose significantly more after becoming vip, I never had rewards, they always gave the excuse,"You don't quite reach the minimum required, you need to lose more" , I got many more rewards and got an RTP of 90% when I was not VIP, ans when I became VIP, not only did I lose all my RTP from 90+% to <15% , I didn't get any rewards. The 50$ offer costed me much more from not getting rewards after Becoming VIP. What once seemed like a decent casino, they found a way to ruin it, they would get much more, if they didnt deceive players with these "Vip offers". Absolutely terrible.
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  • Good platform
  • Good amount of slots and sportsbook
  • Extremely laggy
  • Sportsbook freezes and crashes several times
  • Becoming VIP is a curse in disguise
  • When you become Vip, you get way less rewards and significantly lower amounts of the one you have
  • RTP and rewards are non-existent after becoming VIP
4 månader sedanOriginalspråkÖversättning
Overall, a decent experience. This casino has good customer support, a good variety of games. They also offer the correct and instant tools to apply responsible gaming measures for anyone, at any time. They lack in the bonus section, as their bonus are bad overall, very low/little bonuses, sometimes with high requirements.
Overall, I would recommend, as not only is it safe, but if you encounter any problems, you will most likely get a fair resolution out of it.
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  • Instant withdrawals
  • Decent customer support
  • Very safe, as they are well regulated
  • Good variety of games
  • Bad bonuses, compared to many other casinos
  • Verification might take a while because their system mistakenly rejects documents
Trustpilot_flash_alt
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