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Deposits that I did not authorize are still being made and when I deposit I take the money and it did not appear in my account if the card does not pass when it has it pulls it and it does not refund

Se an realizando depósitos que no autorize y cuando deposite me quito el dinero y no me apareció en mi cuenta si la tarjeta no pasa cuando tiene lo jala y no me lo reembolso

Dear Gloria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did I understand it correctly that you’ve been experiencing difficulties regarding unauthorized deposits? Was the money deducted from your bank account and credited to your casino account? Have you communicated this issue with your payment provider? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I would like to ask for supporting evidence too, including bank statement. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gloria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.