Wild Tokyo Casino - Spelarens dokumentverifiering är blockerad.

Document requests to email are not being responded to, and they've even blocked my submissions. I'm frustrated.

Richiesta documenti alle email non rispondono mi hanno bloccato pure l'inserimento sono arrabbiata

Dear lanaveangela221,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you've been trying to pass the identity verification but the casino does not respond to your emails?

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

When was the last time you communicated with the casino's customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Double-sided identity card and recent electricity bill blocked me from entering the data because the bill was not suitable for them (it does not exceed the three months requested by them) and they blocked the verification but the withdrawal was carried out anyway

of 140 euros they are inconsistent. I sent.email with documents and received no response. I'm practically harassing them both in chat and via email, the responses in chat are repeated with phrases that are inconsistent with the request

Carta d'identità fronte retro e bolletta della luce recente mi hanno bloccato l'inserimento dei dati perché la bolletta per loro non andava bene .(non supera i tre mesi da loro richiesti) e mi hanno bloccato la verifica però il prelievo lo effettuato comunque

di 140 euro sono incoerenti ho mandato.email con documenti e non ho ricevuto risposta. Praticamente li sto tartassando sia in chat che tramite email le risposte in chat sono ripetute con frasi incoerenti alla richiesta

I haven't received a response, they won't let me upload the document, they tell me it's not valid, they're incompetent

Non ho avuto riscontro non mi fanno caricare il documento mi dicono che non è valido sono degli incompetenti

But to get an answer from you?

Ma per avere una risposta da voi ?

I've excluded myself thanks for the help that hasn't arrived. You're terrible, I've wasted money and time, you can close

Mi sono autoescluso grazie per l'aiuto che non è arrivato .Siete pessimi ho perso soldi e tempo potete chiudere

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Kindly note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.