Vulkan Vegas Casino - Spelarens insättning krediterades inte.

I made a deposit at Vulkan Vegas. The deposit did not get credited to my balance. As recommended by the customer representatives, I reached out again after an hour. Unfortunately, the issue was not resolved. They allegedly forwarded it to the relevant department and told me to wait. In Kosmolot, such issues were resolved in 5 minutes. I am still waiting here. I sent them my statement, made a screenshot of the conversation where the representative claims that the issue will be resolved as soon as possible.

Сделал депозит в вулкан Вегас. Депозит не поступил на баланс, обратился ,как порекомендовали операторы, повторно через час. В итоге проблема не решена,якобы передали в профильный отдел,сказали ожидать. В Космолоте через 5мин. решали такие вопросы. Тут до сих пор жду ,скинул выписку им, сделал скрин переписки,где оператор пишет о том ,что решиться проблема в кратчайшие сроки

Dear WRS2010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, it’s not the first deposit, but the payment system has changed at the cash desk, in other words, the recipient’s card number is copied and it’s trite from your application you make the usual transfer to another card. All screenshots and extracts are

Здравствуйте, нет не первый депозит,но в кассе изменилась система оплаты,проще говоря копируется номер карты получателя и банально со своего приложения делаешь обычный по факту перевод на другую карту. Все скрины и выписки есть

Thank you, WRS2010, for your payment receipt. I can see that the transaction was carried out by your bank on the 9th of September with ID276802799, is that correct?

Hello, yes everything is correct

Здравствуйте, да все правильно

Dear WRS2010

Please kindly confirm the issue was resolved.

Kind regards

Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Yes, it's decided. Thank you

Да, решена. Спасибо

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, WRS2010, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru