Vulkan Vegas Casino - Spelarens insättning har aldrig krediterats hans kasinokonto.

Transferred via Sofort Klarna on April 19. As always. The money was also debited immediately. Only the money was not immediately in my game account, including bonus money and free spins, as usual. Immediately contacted live chat. They said it could take 72 hours. Then I asked 3 days later and they now require a written response from my bank stating the amount, the transaction, the number and the status of the transfer so that the request can be forwarded to the financial department. A joke. At my bank, such a confirmation would cost € 14.9. Also a scam to make money. I'm doing everything right and I'm not getting my money

Habe am 19.4 mit Sofort Klarna überwiesen. Wie immer. Das Geld war auch sofort abgebucht. Nur war das Geld nicht wie sonst sofort auf meinem Spielkonto samt Bonusgeld und Freispielen. Habe sofort live Chat kontaktiert. Sie meinten könnte 72 Std dauern. Habe dann 3 Tage später nachgefragt und sie verlangen jetzt eine schriftliche Antwort von meiner Bank mit Angabe des Betrags, der Transaktion, der Nummer und des Status der Überweisung, damit dieAnfrage an die finanzielle Abteilung weitergeleitet wird. Ein Witz. Bei meiner Bank würde so eine Bestätigung 14,9€ kosten. Auch eine Masche um Geld zu machen. Ich mache alles richtig und bekomme mein Geld nicht

Dear Juergen,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you for the answer. I contacted my bank. Told me money went out. Casino, however, no bank statement is enough, they want a certificate from the bank, which would cost € 14.90 at Comdirect Bank. If the amount in dispute is 15, no alternative. Have been playing this casino for months. Never had problems with deposits and withdrawals. I paid up as always

Vielen Dank für die Antwort.Habe meine Bank kontaktiert. Haben mir gesagt, dass Geld raus gegangen ist. Casino reicht aber kein Kontoauszug der Bank sondern sie wollen eine Bescheinigung der Bank, die aber bei Comdirect Bank 14,90 € kosten würde. Bei einem Streitwert von 15 keine Alternative. Spiele seit Monaten bei diesem Casino. Gab nie Probleme bei Ein und Auszahlungen. Habe eingezahlt wie immer

Thank you very much, Yogui1, for your reply. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Given that it's only one week now since the unsuccessful transaction (19/04/2021), I will set the timer for additional 7 days and if there's no development by Monday next week, we will intervene. Thank you very much in advance for your patience.

Many Thanks

Vielen Dank

Dear Yogui1

I see that the financial officer of VulkanVegas has filed a request to clarify your issue, but unfortunately no response has yet been received.

If we credit your account with 15 euros as to a loyal customer of ours, would it resolve the issue? 🙂

Kind regards

Good day

Would be great if they would credit me the 15 €. Many Thanks

Guten Tag

Wäre klasse, wenn sie mir die 15 € gutschreiben würden. Vielen Dank

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Could you please advise if there will be any mandatory wagering attached to that credit or any other specific conditions?

Hi all,

The amount of 15 euros (standard wager x2) has been credited onto your account.

Best regards,

Alexander

Awesome, Vulkan Vegas Casino team 🙂

Dear Yogui1,

Could you please confirm it?

Dear Petronela

Thanks for the support. The money is in my account as it was before with no bonus or free spins, but better than nothing. Thanks also to the Vulkan Vegas team.

LG

Jürgen

Liebe Petronela

Danke für die Unterstützung. Das Geld ist auf meinem Konto zwar ohne Bonus und Freispielen wie es vorher war.Aber besser als nichts. Danke auch dem Vulkan Vegas Team .

LG

Jürgen

Thanks again to everyone !!!

With best regards

Jürgen

Nochmals danke an alle!!!

Mit freundlichen Grüßen

Jürgen

As the problem has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jürgen, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru