Viggoslots Casino - Spelarens vinster konfiskeras.

I played with viggoslots bonus play 20 you get 20 without wagering requirements. I immediately won 400 I randomly played some games before withdrawing then I got a message that all bonuses will be removed if I withdraw money was 380 20 were removed when withdrawing, the next day I got a message that I have played a prohibited game and all my winnings will be confiscated. bonus there was no list of prohibited games in the contact. and unlike other casinos, the game does not open or there is a warning if the game is prohibited. I think it was a non-sticky bonus because the 20 bonus remained and the game used my winnings. can't you play any game with your own money? in my opinion viggoslots has cheated me for 360 and I want it back. please help me.

[personal information Hidden by Casino Guru]

pelasin viggoslotsilla bonuksen pelaa 20 saat 20 ilman kierrätysvaatimuksia.voitin heti 400 pelailin sattumanvaraisesti joitakin pelejä ennen kotiutusta sitten kotiutn tuli viesti kaikki bonukset poistetaan jos kotiutan rahaa oli 380 20 poistettiin kotiuttaessa,seuraavana päivänä tuli viesti että olen pelannut kiellettyä peliä ja kaikki voittoni takavarikoidaan.bonuksen yhteydessä ei ollut mitään listaa kielletyistä peleistä.eikä niin kuin muilla casinoilla peli ei aukea tai tulee varoitus jos peli on kielletty.käsittääkseni kyseessä oli non sticky bonus kos ka 20 bonus säilyi ja peli käytti voittorahojani.eikö omilla rahoillaan saa pelata mitä peliä vain.mielestäni viggoslots on huijannut minulta 360 ja haluan se takaisin.pyydän teiltä apua.

[personal information hidden by Casino Guru]

Dear petrimyrskyluoto,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you encountered any pop-up or warning when trying to access a game that was restricted according to the casino?

Do I understand correctly that the casino returned only your initial deposit of 20€ to your account?

Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear petrimyrskyluoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have passed the full KYC verification. I have been playing viggolots randomly for years. When I opened the so-called banned game, there was no warning. no windows popped up, and the game opened normally. on the contrary, the game was attractively displayed on the front page and looked interesting. it looked like you wanted to open it. just like you entered one and have won and want to try a new game. viggoslots returned the original 20 euro deposit. I agree that it was a planned hoax. [personal information Hidden by Casino Guru]

olen läpäissyt täyden kyc vahvistuksen.olen pelannut viggolotsilla satunnaisesti jo vuosia.kun avasin ns kielletyn pelin mitään varoitusta ei tullut. ei ponnadus ikkunoita,ja peli aukesi normaalisti.päin vastoin peli oli houkuttelevasti esillä etusivulla ja mielenkiintoisen näköinen.sen näköinen että sen halusi avata.aivan kuin syötti sellaiselle ja on voittanut ja haluaa kokeilla uutta peliä.viggoslots palautti alkuperäisen 20 euron talletuksen.olen sitä mieltä että se oli suunniteltu huijaus. [personal information hidden by Casino Guru]

Dear petrimyrskyluoto,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Viggoslots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Viggoslots Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.