Tsars Casino - Spelaren vill stänga sitt kasinokonto.

Good day! Today, January 18th, 21st I opened an account at Tsars Casino and deposited 20 euros twice on the same day. Then I asked the employee Hanna via chat to block my account because of gambling addiction! She refused and wrote that I had to send an email to the security center. How exactly this should happen is also unclear to me why the employee does not react because of my gambling addiction. I ask for your help in getting my account blocked for my protection. Thank you in advance.

Guten Tag! Ich habe heute den 18.01.21 ein Konto bei Tsars Casino eröffnet und zwei Mal am selben Tag 20 Euro eingezahlt. Daraufhin bat ich per Chat die Mitarbeiterin Hanna mein Konto wegen Spielsucht zu sperren! Sie weigerte sich und schrieb ich müsse eine Email an das Sicherheitscenter schicken. Wie genau das Geschehen soll ist mir unklar auch warum die Mitarbeiterin nicht reagiert wegen meiner Spielsucht. Ich bitte Sie um Hilfe mein Konto sperren zu lassen für meinen Schutz. Danke schon im Voraus.

Dear Stefan,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.tsars.com/fi/site/responsibleGaming:

"Self-exclusion/ session limitation:

You can always exclude yourself or limit your gaming time. This is up to you to set your own limits per day, per week, per month, or different other combinations. For that please use the Responsible Gambling section in your profile or contact security@tsars.com.

Closing an account:

You can make self exclusion in the Responsible Gambling section in your profile and your account will be closed. If you want to close your account permanently or you have gambling problems, please contact security@tsars.com."

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I have just sent an email to the address given by Tsars and am now waiting to see if my gaming account is permanently closed due to gambling addiction. Thanks for the help.

Hallo,

ich habe gerade eine Email an die angegebe Adresse von Tsars gesendet und warte jetzt ab ob mein Spielekonto dauerhaft wegen Spielsucht geschlossen wird. Danke für die Hilfestellung dazu.

Account has now been closed after the email due to gambling addiction! Thanks for your help

Konto wurde nach der Email wegen Spielsucht jetzt geschlossen! Danke für die Hilfe

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru